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Best Airline Cabin Crew 2017

The Award for the world's "Best Airline Cabin Staff" is one of the Premier categories in the World Airline Awards and a much coveted Quality distinction. The award recognises the highest all-round performance of an airline's cabin staff, and covers 'hard' service such as techniques, efficiency, attention etc, together with the 'soft' service characteristics such as staff enthusiasm, attitude, friendliness and overall hospitality. Garuda Indonesia is a repeat winner of the World's Best Cabin Crew award in 2017, with other Asian airlines dominating top positions in this Award category, with Qatar Airways and Emirates also featured in the world's Top 10.
World's Best Cabin Staff 2017
1Garuda Indonesia
2ANA All Nippon Airways
3EVA Air
4Thai Airways
5Singapore Airlines
6Qatar Airways
7Asiana Airlines
8Japan Airlines
9Cathay Pacific
10Hainan Airlines
11Austrian
12Lufthansa
13Oman Air
14Etihad Airways
15Emirates
16Malaysia Airlines
17KLM
18Virgin Australia
19Swiss Int'l Air Lines
20Turkish Airlines
About the World Airline Awards

The airline survey and awards process is independent and impartial, introduced by Skytrax in 1999 to provide a customer satisfaction study that was global, reflecting the international scale of the airline industry. Travellers across the globe vote in the world’s largest airline passenger satisfaction survey to decide the award winners.

All costs for the project are paid by Skytrax, and airlines do not pay any type of survey entry / registration fee, or to attend the awards event. There are no charges for airline use of the award logos and results. Airlines can invite and encourage their customers to participate in the airline survey, but no element of financial or other inducement can be offered.

Why do Skytrax continue to deliver such a project without seeking to benefit financially? This relates back to the commitment made by Skytrax at launch in 1999 that for the survey to provide meaningful results it had to remain independent and impartial, and should not have any payment or sponsorship from within the airline industry.

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