The Best Airline Staff Service awards recognise the combined quality of front line airline staff service for both the airport and the onboard experience. The results for all global regions are shown below.
Best Airline Staff in Africa 2024
1
Kenya Airways
2
South African Airways
3
RwandAir
4
Airlink
5
Egyptair
6
Ethiopian Airlines
7
Air Mauritius
8
Royal Air Maroc
9
LIFT
10
FlySafair
Best Airline Staff in Asia 2024
“It is an incredible honor to once again be recognized for such prestigious honors by SKYTRAX, and these accolades are a testament to the tremendous efforts of our frontline staff and the unwavering commitment of all ANA employees to deliver an unbeatable customer experience,” said Shinichi Inoue, President and CEO of ANA. “This dedication to excellence in customer service resulted in record profitability last fiscal year, but we will never rest when it comes to providing unforgettable experiences for our passengers. Every interaction with our customers is a 'moment of truth' as Jan Carlzon - former CEO of SAS - so aptly stated. With safety as our top priority, we will strive to continuously innovate and refine our service offerings, ensuring that each and every touchpoint becomes an opportunity to create something amazing and unite the world in wonder.”
1
ANA All Nippon Airways
2
Singapore Airlines
3
Cathay Pacific Airways
4
EVA Air
5
Japan Airlines
6
Hainan Airlines
7
Garuda Indonesia
8
Thai Airways
9
Malaysia Airlines
10
Bangkok Airways
Best Airline Staff in Australia/Pacific 2024
1
Fiji Airways
2
Air New Zealand
3
Virgin Australia
4
Qantas Airways
5
Rex Airlines
6
Jetstar Airways
7
QantasLink
8
AirCalin
9
Air Tahiti Nui
10
Air Niugini
Best Airline Staff in China 2024
Mr. Zhu Tao, Chairman of Hainan Airlines said: “We are deeply honored to receive three prestigious awards at the 2024 World Airline Awards. This recognition is not only for Hainan Airlines' consistent efforts in product innovation, but also for our staff. With forward-looking concepts, Hainan Airlines works on innovative service models by technology and strives for eco-friendly operations. In the future, Hainan Airlines will promote this honor through five-star service, continuously pursuing excellence to provide travelers with safer, more convenient, comfortable, and environmentally friendly travel experiences.”
1
Hainan Airlines
2
China Southern Airlines
3
Tianjin Airlines
4
China Eastern Airlines
5
Juneyao Air
6
West Air
7
Xiamen Airlines
8
Capital Airlines
9
Spring Airlines
10
Air China
Best Airline Staff in Central Asia & CIS 2024
1
Air Astana
2
Azerbaijan Airlines
3
Uzbekistan Airways
4
FlyArystan
5
SCAT Airlines
6
Qazaq Air
7
Ariana Afghan Airlines
8
Turkmenistan Airlines
9
Air Kyrgyzstan
10
FLYONE
Best Airline Staff in India / South Asia 2024
Vinod Kannan, Chief Executive Officer, Vistara said, “This achievement is a heart-warming moment for all of us at Vistara, one that befittingly recognises and celebrates our collective accomplishments over the last nine years. Being awarded as the Best Airline in India and South Asia yet again and Best Airline Staff Service in India and South Asia for the sixth time, among other accolades, underpins our relentless pursuit of excellence that has made Vistara win over the hearts of millions of customers globally. The fact that we continue to remain the 16th best airline in the world, speaks volumes about our commitment to consistently offer a world-class experience to our customers. On behalf of the entire team at Vistara, I would like to thank Skytrax for these distinguished honours that recognise the exceptional efforts and perseverance of the entire team, especially those on the frontline.”
1
Vistara
2
IndiGo
3
Air India
4
SriLankan Airlines
5
Maldivian
6
Akasa Air
7
Air India Express
8
SpiceJet
9
Pakistan Int'l Airlines
10
Biman Bangladesh Airlines
Best Airline Staff in Europe 2024
1
Iberia
2
Austrian Airlines
3
Air France
4
British Airways
5
Turkish Airlines
6
Swiss International Air Lines
7
Virgin Atlantic
8
KLM Royal Dutch Airlines
9
Finnair
10
Aer Lingus
Best Airline Staff in the Middle East 2024
“Oman Air’s consistent success in the Best Airline Staff category underscores our unwavering dedication to fostering a service-oriented culture that is deeply rooted in the rich traditions of Omani hospitality. I am extremely proud of the Oman Air family, both on board and on the ground, for proving time and again their relentless dedication to service excellence and their commitment to deliver an unmatched guest experience at every touchpoint,” said Con Korfiatis, Chief Executive Officer.
1
Oman Air
2
Qatar Airways
3
Etihad Airways
4
Emirates
5
Saudia
6
Flynas
7
Gulf Air
8
Royal Jordanian Airlines
9
flyDubai
10
Kuwait Airways
Best Airline Staff in North America 2024
“Winning these awards underscores how our dedication to providing the very best travel experience is appreciated by the 200 million customers who choose to fly with Delta every year,” said Ralph Albus, Delta’s Director of Global Communications. “Skytrax is amongst the most respected awards in the industry, and we are particularly proud that Delta people have been deservedly recognized for the excellent service they deliver every day.”
1
Delta Air Lines
2
Air Canada
3
Alaska Airlines
4
Porter Airlines
5
United Airlines
6
jetBlue Airways
7
Allegiant Air
8
American Airlines
9
Air Transat
10
Southwest Airlines
Best Airline Staff in South America 2024
1
LATAM
2
SKY Airline
3
Azul Brazilian
4
JetSMART Airlines
5
Aerolineas Argentinas
6
Avianca
7
Gol
8
Clic
9
Wingo
10
StarPeru
Best Airline Staff in Central America / Caribbean 2024
Garvin Medera, CEO of Caribbean Airlines, expressed his gratitude and pride in the team’s achievement, stating: “This award is a testament to the dedication, passion, and hard work of our entire staff. At Caribbean Airlines, we focus on creating memorable travel experiences by delivering exceptional service with the genuine warmth and friendliness that is synonymous with the Caribbean spirit. Being recognized by our passengers and industry peers as the best in staff service is a significant honor, and it fuels our commitment to continue exceeding our customers’ expectations.”
