The World Airline Awards began in 1999, when Skytrax launched its first global, annual airline customer satisfaction survey.
In 2000, the survey attracted a worldwide completion of 2.2 million entries, with the latest 2017-2018 survey achieving 20.36 million completed, eligible entries.
The mandate for the Skytrax survey from the outset was to deliver a survey and airline awards process that is independent, impartial and global.
There are no survey entry fees, no payment to attend the awards event, and no charges for any use of the award logos and results by winning airlines.
The Passenger's Choice Awards
Whilst some Award winning airlines may not be the favourite of everyone, we remind our readers that Award winning airlines are voted for by customers. A key directive of the survey is for customers to make their own, personal choices as to which airlines they consider to be the best, underlining the brand as the Passenger’s Choice Awards.
A global passenger satisfaction survey
Over 100 customer nationalities participated in the 2017-2018 survey
Travellers across the globe take part each year in the world’s largest airline passenger satisfaction survey to decide the winners.
Respondent numbers20.36 million eligible survey entries counted in the final results.
Survey datesThe survey was conducted from August 2017 to May 2018.
Respondent nationalitiesOver 100 customer nationalities participated in the survey.
The latest headlines from the World Airline Awards
Testimonials from award winners
I am immensely proud of Qatar Airways and it is an honour on behalf of my workforce and my country to collect this prestigious award and for Qatar Airways to be named Airline of the Year. It is extremely gratifying to be honoured with these achievements, which recognise the outstanding efforts of our employees in the air and on the ground.
These awards are widely regarded as the industry's benchmark for Excellence. For us, the awards clearly reflect a vote of confidence from global travellers, who acknowledge and appreciate our continuous drive to deliver high-quality service. To be voted 'World's Best Airline' by millions of discerning travellers really is something for our 60,000 strong workforce to be proud of.
The Skytrax World Airline Awards represent a global benchmark for airline excellence because they go straight to the source - the traveller. To be recognised and named by our guests as the best in the world is an affirmation of the value of our unique philosophy and innovation.
Frequently asked questions
No. The survey is commissioned, managed and funded by Skytrax. There is no cost for any airline to be included, and all airline nominations and availability to vote for an individual airline is the sole choice of the survey user. Skytrax developed the reputation of the survey by strictly adhering to a policy of no entrance fee, subscriptions, or any type of payment from an airline.
Yes, but this is monitored to maintain a strict basis that airlines do not offer their customers any enticement or incentive to vote in the survey. Airlines are free to encourage customers to complete the survey, and many do so every year.
No, because all Airlines all allowed to do this, it is left entirely to an individual Airline's choice and there is no prerogative either way.