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Airline Testimonials

Travellers across the globe take part each year in the global airline passenger satisfaction survey.

The airline survey and awards process is independent and impartial, introduced by Skytrax in 1999 to provide a customer satisfaction study that was global, reflecting the international scale of the airline industry.

I am immensely proud of Qatar Airways and it is an honour on behalf of my workforce and my country to collect this prestigious award and for Qatar Airways to be named Airline of the Year. It is extremely gratifying to be honoured with these achievements, which recognise the outstanding efforts of our employees in the air and on the ground.

His Excellency Mr. Akbar Al Baker Group CEO, Qatar Airways

The Skytrax best low-cost airline award marks a major milestone for AirAsia as the award is acknowledged the world over, and the only award to be conferred based on independent judgments of our very own guests. The fact that the winner is not selected by the industry or any self-interested committee, but by actual passengers who flew the respective airlines makes this award even more meaningful.

Mr Tony Fernandes Group CEO, AirAsia

These awards are widely regarded as the industry's benchmark for Excellence. For us, the awards clearly reflect a vote of confidence from global travellers, who acknowledge and appreciate our continuous drive to deliver high-quality service. To be voted 'World's Best Airline' by millions of discerning travellers really is something for our 60,000 strong workforce to be proud of.

Sir Tim Clark President, Emirates

This is a proud Qatar Airways moment and it is my honour to share this award with my hardworking colleagues. This award is testimony to our relentless dedication to providing unparalleled service and innovation. We look forward to more wins in the future.

Engr. Badr Mohammed Al-Meer Group CEO, Qatar Airways

On this occasion of our 25th anniversary, we are proud and honored to be named the Best Regional Airline in Europe at the Skytrax 2024 World Airline Awards. This 14th win in this category and our 13th consecutive year, is a testament to the unwavering commitment and dedication of our entire team. It is a truly remarkable achievement for us in such a competitive and challenging industry. As we celebrate this anniversary, we are more committed than ever to enhancing our services and providing our passengers with high standards of service and hospitality. Thank you to all our loyal customers and my colleagues for making this success possible.

Dimitrios Gerogiannis CEO, Aegean Airlines

We are incredibly honored and proud to receive this award as it recognizes our unwavering dedication to our customers. Our team members are the foundation of what we do – they continue to ensure safety, reliability and impeccable service onboard. As a leisure focused airline, our unique business model bridges the gap in connecting small-to-medium sized cities to premier vacation destinations. This accolade reaffirms the important value we bring to the communities we serve and acknowledges our long history of providing great service at an attractive price for our customers.

Gregory C. Anderson President, Allegiant Air

Winning the Skytrax Award for the world’s best Business Class Lounge Dining is a great achievement for Air Canada. It underscores our commitment to provide a superior airport experience for our premium international customers to complement our exceptional Signature Class service onboard. We are also proud of this award because the Air Canada Signature Suite program emphasizes Canadian culinary and design expertise, fulfilling another of our ambitions, which is to share the best of Canada with the world.

Michael Rousseau President and CEO, Air Canada

It is an incredible honor to once again be recognized for such prestigious honors by SKYTRAX, and these accolades are a testament to the tremendous efforts of our frontline staff and the unwavering commitment of all ANA employees to deliver an unbeatable customer experience. This dedication to excellence in customer service resulted in record profitability last fiscal year, but we will never rest when it comes to providing unforgettable experiences for our passengers. Every interaction with our customers is a 'moment of truth' as Jan Carlzon - former CEO of SAS - so aptly stated. With safety as our top priority, we will strive to continuously innovate and refine our service offerings, ensuring that each and every touchpoint becomes an opportunity to create something amazing and unite the world in wonder.

Shinichi Inoue President and CEO, ANA All Nippon Airways

We sincerely thank Skytrax and the travellers who voted for us for recognising our efforts to deliver best-in-class quality and excellence for the 15th consecutive year. No other companies come to my mind in achieving such a winning streak, and we are very proud of it. We dedicate this award to all of our Allstars who work tirelessly to make today happen, and also to everyone who has remained loyal to us through the ups and downs AirAsia has experienced.

Tony Fernandes CEO, Capital A

At airBaltic, we believe consistent work to improve and innovate is a necessity in a modern, competitive market. Our team's incredible dedication and motivation are what drive us forward, and we are grateful to our passengers and Skytrax for this international recognition of our efforts. On behalf of the whole airBaltic team, it is a great honour to accept this award for the third year in a row.

Martin Gauss President and CEO, airBaltic

I am deeply grateful to our employees for their remarkable professionalism and dedication. Their contributions are at the heart of this significant achievement and winning this award for the sixth time underscores the extraordinary efforts of our team and their essential role in our continued success.

Annick Guérard President and Chief Executive Officer, Air Transat

To be recognized again with this award is incredibly gratifying. It reflects our commitment to providing our passengers with an outstanding travel experience and it speaks to the amazing enhancements we have recently made to our inflight product and service levels. Our team's tireless efforts to make customer satisfaction a priority ensure that we consistently meet and exceed the expectations of those who choose to fly with us.

Miguel Teixeira Vice President, In-Flight Services & Customer Experience, Air Transat

We are deeply honored to receive these prestigious awards for the eighth consecutive year. This recognition is a testament to the unwavering dedication and hard work of our entire team. Our commitment to delivering a superior travel experience remains steadfast, and we will continue to innovate and enhance our services to meet and exceed the expectations of our passengers. We would like to thank all the voters for the continued support and confidence that you have for us. These awards offer a great deal of encouragement for everyone at Bangkok Airways to continue to deliver the best to our passengers. Additionally, I would like to express my gratitude to all employees for their dedication, effort, knowledge, and skills in providing an impressive travel experience to our passengers. Winning these awards consecutively for the 8th year is not only a matter of pride and a testament to our commitment to service excellence, but it also serves as a reminder for us to maintain high standards in all aspects, prioritizing safety above all. We strive to conduct our business with a focus on environmental stewardship, community care, and adherence to good governance principles, ensuring that our airline grows and moves forward towards sustainability.

Mr. Puttipong Prasarttong-Osoth President, Bangkok Airways PLC

The World’s Most Family Friendly Airline award is testament to our commitment to offer a quality customer experience for all our customers from the moment they book to when they land at their destination. Families benefit from our generous baggage allowance including pushchairs and car or booster seats, priority pre-boarding and brand-new exclusive entertaining content to make every journey seamless this summer.

Sean Doyle Chairman and CEO, British Airways

This award is a testament to the dedication, passion, and hard work of our entire staff. At Caribbean Airlines, we focus on creating memorable travel experiences by delivering exceptional service with the genuine warmth and friendliness that is synonymous with the Caribbean spirit. Being recognized by our passengers and industry peers as the best in staff service is a significant honor, and it fuels our commitment to continue exceeding our customers’ expectations.

Garvin Medera CEO, Caribbean Airlines

Moving up three places from 8th to 5th World’s Best Airline this year is a vote of confidence from our customers. We sincerely thank them for all the support and encouragement they have offered us during our rebuild journey. Regaining a top five position in the prestigious Skytrax awards, alongside winning the World’s Best Economy Class Airline, is a huge recognition that will motivate us to strive even harder to exceed our customers’ expectations. There’s much more to come from Cathay Pacific and we won’t rest until we reach the top spot.

Lavinia Lau Chief Customer and Commercial Officer, Cathay Pacific

Winning these awards underscores how our dedication to providing the very best travel experience is appreciated by the 200 million customers who choose to fly with Delta every year. Skytrax is amongst the most respected awards in the industry, and we are particularly proud that Delta people have been deservedly recognized for the excellent service they deliver every day.

Ralph Albus Director of Global Communications, Delta

We are pleased to have proudly received the prestigious World Airline Award 2024 for the seventh consecutive year. At Ethiopian Airlines, our unwavering dedication to customer-centric innovation has been pivotal to our success. We remain at the forefront of the aviation industry by continually adopting cutting-edge technology to elevate our passengers’ experience.

Mr. Mesfin Tasew Group CEO, Ethiopian Airlines

Being named the Best Airline in Australia and the Pacific for a second consecutive year is a testament to our team’s commitment to delivering exceptional customer service. Our common purpose is that we fly for Fiji, so we’re committed to bringing our famous Fijian spirit and care to everything we do. From booking a ticket, to stepping onboard, passengers are immersed in a genuine warmth and hospitality that only our team can provide.

André Viljoen CEO and Managing Director, Fiji Airways

We are honored to receive this recognition, which is a testimony to the hard work and dedication of our Finnair team who strive to ensure the smoothest possible travel experience for our customers every day across our customer touchpoints. We continue investing in seamless customer journey, starting from our digital channels and customer care to the inflight experience and cabin design.

Ole Orvér Chief Commercial Officer, Finnair

We are delighted to again be recognized as the best low-cost carrier in Central Asia and CIS. Our focus on safety, operation standards, product innovation and customer satisfaction, run in parallel to our commitment to deliver the best fares in the market. We continue to transform the aviation landscape in Kazakhstan and across the region. I thank our staff for their dedication, and our customers for their loyalty.

Richard Ledger Acting CEO, FlyArystan

Keeping our top position in the low-cost airline in the Middle East demonstrates that flynas is growing and expanding in style to be the largest LCC in the MENA region, according to the company vision. Rising so high in the aviation industry was made possible only through the hard work of our team, the enduring loyalty of our guests, and the backing of our partners and stakeholders in the Kingdom.

Bander Almohanna CEO, flynas

We are deeply honored to receive three prestigious awards at the 2024 World Airline Awards. This recognition is not only for Hainan Airlines' consistent efforts in product innovation, but also for our staff. With forward-looking concepts, Hainan Airlines works on innovative service models by technology and strives for eco-friendly operations. In the future, Hainan Airlines will promote this honor through five-star service, continuously pursuing excellence to provide travelers with safer, more convenient, comfortable, and environmentally friendly travel experiences.

Mr. Zhu Tao Chairman, Hainan Airlines

I would like to express our sincere gratitude to our customers for voting our premium economy class with 17-years of history as the best in the world for the first time. We are committed to welcoming our passengers warmly and will continue to strive for even better products and services worthy of this prestigious award.

Mitsuko Tottori President and Group CEO, Japan Airlines

We’re absolutely thrilled to receive our first-ever Skytrax Award! Winning the Best Low Cost Airline in Africa is a huge feat for our domestic airline that has been around for just shy of four years. This is a testament to the amazing service our team provides, but also serves as recognition of the broader business model. We are clearly making a mark by providing travellers with our elevated experience and industry leading flexibility. Thank you to our amazing travellers for this vote of confidence.

Jonathan Ayache CEO, LIFT

Receiving this prestigious award for eight consecutive years is an absolute honour. Twenty-six years ago, we introduced the world's first independent airport lounge concept, and we have come a long way. Today, we operate in 80 international airports across 30 countries, with over 1600 touchpoints, and have expanded beyond just offering lounge service to providing a comprehensive 360-degree airport experience. Travel continues to change whether in the context of travel patterns, airport visions and blueprints, and passenger behavior. We believe travel should be a pleasure and so whatever the conditions, we aim to anticipate and evolve our offer to build with the past, present and future passengers in mind. We extend our heartfelt gratitude to Skytrax for this recognition, and also to our airport partners, business partners, as well as industry friends around the world who have supported us throughout the years. Of course, we owe everything to our teams for their unwavering commitment in providing excellent service to travelers every day. This award is a testament to their hard work and passion.

Mr. Song Hoi See Founder and CEO, Plaza Premium Group

Porter has redefined air travel for 17 years. As our network quickly expands across North America, we are offering economy travellers an overall experience they will not find with any other carrier, like free beer and wine served in glassware, a selection of free premium snacks, high-quality fresh meal options, plus free streaming WiFi for all passengers. We also understand that a quality product must be accompanied by the highest level of service and genuine hospitality. This prestigious award speaks to the unwavering commitment from our team members to provide this for all of our passengers.

Michael Deluce CEO, Porter Airlines

We are honoured and privileged to be recognised as the World’s Best Low-Cost Long-Haul Airline for the fourth consecutive year. This award affirms the dedication and hard work of the Scoot family, as we continue to innovate, expand our network, and improve the customer experience. I would also like to take this opportunity to thank our customers and partners, for their support all these years. In the coming years, we will continue to push boundaries and seize opportunities to maintain our position as the leading low-cost carrier in the region.

Mr. Leslie Thng CEO, Scoot

We are immensely proud of our cabin crew for being recognised with the World's Best Cabin Staff award from Skytrax. This accolade is a true testament to the unwavering dedication and professionalism of our cabin crew team at Singapore Airlines. Their warmth and commitment ensure that every customer’s journey with Singapore Airlines is one that is memorable and enjoyable.

Mr Tan Pee Teck Senior Vice President, Cabin Crew, Singapore Airlines

Tianjin Airlines has the largest regional fleet in China and even Asia, with a total fleet size exceeding 100 aircraft, operating more than 300 domestic and international routes. The company is committed to becoming the best regional airline in China, known for safety, service, and meticulous management, making it the first choice for passengers. In recent years, we have focused on improving operational efficiency and quality, especially by investing a lot of human and material resources in enhancing services, which has been well received by passengers. We are grateful for this recognition of Tianjin Airlines, which will inspire us to further focus on passenger travel needs and continuously improve operational service quality, contributing more to the development of the regional economy.

Mr Jimmy Ma Chairman, Tianjin Airlines

We are delighted to receive these prestigious awards from Skytrax. Being named the Best Airline in Europe and in Southern Europe, and receiving recognition for our business class catering excellence is a testament to the hard work and dedication of our entire team. As the Turkish Airlines family, we would like to thank our valued passengers, who deemed us worthy of these wonderful awards, and the Skytrax team, who put this evaluation into practice. With Turkish hospitality in our DNA, we remain committed to delivering an unmatched travel experience to our passengers and will continue to innovate and enhance our services.

Prof. Ahmet Bolat Chairman of the Board and the Executive Committee, Turkish Airlines

This past year has been pivotal in our transformation journey that began in 2021. We have undertaken a comprehensive rebrand, marking a new era across all aspects of our operations. This includes a significant leap in digital transformation with the introduction of cutting-edge technologies that enhance operational efficiency. These efforts have led to impressive results, including Saudia ranking among the top 10 globally in On-Time Performance throughout 2023, maintaining this position for six consecutive months. Additionally, this prestigious Skytrax award continues our legacy of excellence, having previously won twice in 2017 and 2021, highlighting our unwavering commitment to growth and excellence. This is just the beginning. We have already signed 2 landmark deals with Boeing and Airbus to acquire 154 new aircraft and are collaborating with top-tier global partners for an extensive retrofit to upgrade the interiors of both our existing and new fleet. These enhancements, along with numerous other strategic partnerships and projects, are set to expand and elevate our offerings, ensuring Saudia continues to deliver a world-class travel experience for its guests.

Ibrahim Al-Omar Director General, Saudia Group

We are honoured to be voted as the best in two major alliance categories. Being the World's Best Airline Alliance yet again is even more rewarding with our new Paris airport lounge being recognised as the world’s best in its inaugural year. We thank all our customers for their trust and recognition, and accept these awards on behalf of our member airlines.

Theo Panagiotoulias CEO, Star Alliance

I am delighted that our First Class Lounge has once again been honoured. Being recognized with this prestigious award is proof of our commitment to always offer our guests first-class service and maximum comfort. Once again, this confirms our aspiration as a premium airline, which makes me very proud.

Julia Hillenbrand Head of Brand Experience, SWISS

This achievement is a heart-warming moment for all of us at Vistara, one that befittingly recognises and celebrates our collective accomplishments over the last nine years. Being awarded as the Best Airline in India and South Asia yet again and Best Airline Staff Service in India and South Asia for the sixth time, among other accolades, underpins our relentless pursuit of excellence that has made Vistara win over the hearts of millions of customers globally. The fact that we continue to remain the 16th best airline in the world, speaks volumes about our commitment to consistently offer a world-class experience to our customers. On behalf of the entire team at Vistara, I would like to thank Skytrax for these distinguished honours that recognise the exceptional efforts and perseverance of the entire team, especially those on the frontline.

Vinod Kannan Chief Executive Officer, Vistara

The World’s Best Airline award is particularly important to us because it was decided by the votes of close to 19 million travellers from around the world. Thank you to everyone who voted for us.

Mr Ivan Chu CEO, Cathay Pacific Airways

We are delighted to once again be named Airline of the Year in the Skytrax awards. This award is very meaningful because it is voted for by the travelling public and it's a real tribute to the dedication and professionalism shown by our whole team. At Cathay Pacific we have worked hard to develop a world-class international network from our Hong Kong home, and it's very pleasing to receive this kind of global recognition.

Mr Tony Tyler CEO, Cathay Pacific Airways

Asiana Airlines is extremely honoured to be recognised as the world’s top airline by our customers and to be awarded our industry’s highly esteemed accolade from Skytrax. To be the winner of the Airline of the Year Award is even more special and holds greater meaning, as it is 'The Passenger's Choice'.

Mr Young-Doo Yoon President and CEO, Asiana Airlines

I would certainly like to thank all of our loyal customers for recognising the efforts we have made in our services, presenting the Garuda Indonesia Experience. Being awarded the World’s Best Cabin Staff 2014 is certainly an honour for all of Garuda’s dedicated employees - and in particular our cabin crews, who have committed themselves wholeheartedly to the advancement of Garuda Indonesia and have embraced the challenge together to achieve a level of Service of Excellence.

Mr Emirsyah Satar CEO, Garuda Indonesia

These highly respected awards are based on direct passenger satisfaction, and are a real testament and true reflection of the hard work of all of our employees. To be voted the Best Low-Cost Airline Australasia for the second time in three years demonstrates how much we have achieved to become the leading low cost airline in our region.

Mr Bruce Buchanan CEO, Jetstar Airways

I believe that the Cathay Pacific team is the best and it is fantastic to see that our passengers see it the same way. I would certainly like to congratulate our cabin crew and everyone else in the Cathay Pacific team who make our award-winning service happen each and every day. Our crew are committed to giving our customers the best possible service, and it is their dedication that allows us to deliver ‘Service Straight from the Heart’, and win the support of travellers from around the world. I am very proud of everyone in our team.

Mr John Slosar CEO, Cathay Pacific Airways

The Skytrax World Airline Awards represent a global benchmark for airline excellence because they go straight to the source - the traveller. To be recognised and named by our guests as the best in the world is an affirmation of the value of our unique philosophy and innovation.

Mr Peter Baumgartner COO, Etihad Airways

The Skytrax survey is highly regarded in the industry for its transparency as well as for the rigorous application of rules that guarantee its independence. TACA are very pleased with the results, and view these awards as result of our personnel's effort and enthusiasm in strengthening our customer service culture making sure that our passengers have a pleasant flight experience.

Mr Estuardo Ortiz Executive Vice President and COO, TACA

Throughout the years, we have worked hard to improve our service delivery as part of our airline wide initiative to enhance customer experience. I am delighted that our efforts have been recognised by our customers.

Tengku Dato' Azmil Zahruddin CEO, Malaysia Airlines

Winning this prestigious award demonstrates Air Arabia's consistent commitment to high-quality customer service and all-around excellence.

Mr A K Nizar Head Commercial, Air Arabia

We're delighted at this distinction, especially as it's a verdict that comes directly from the traveller. It's also clear confirmation that our quality drive on the ground and in the air is appreciated by our customers.

Mr Markus Binkert Head Product & Services, SWISS International Air Lines

The World Airline Awards are known as 'The Passenger's Choice' underlining the fact that Oneworld are succeeding in satisfying the hardest critics, actual air travellers.

Mr Michael Blunt VP Corporate Communications, oneworld

We are proud to receive this important award as it reflects the opinions of seasoned passengers around the world. Their preference is the best motivator for everything we do on a daily basis: to provide an excellent, consistent and distinctive service to our customer while providing the best travel experience.

Mr Armando Valdivieso CEO Passenger Operations, LAN Airlines

It is of our greatest honour to receive the World's Best Regional Airline Award which represents a direct recognition of Dragonair from millions of customers and travellers from around the globe.

Mr James Tong CEO, Dragonair

We are so proud to receive this fantastic accolade, given the strength of the competition, but most of all because it is voted for by passengers. The World Airline Awards are highly sought-after across the global airline industry.

Ms Chris Browne Managing Director, Thomson Airways

I would like to thank as well as to congratulate everyone at Aegean for this great distinction. It is of great importance for a Greek airline to be honoured with the award for Best Regional Airline in Europe for the 4th consecutive year and to receive the acknowledgment of passengers worldwide.

Mr Eftichios Vassilakis Vice Chairman, Aegean Airlines

To be named as the World’s Best Airline was always a goal when Qatar Airways was created, but to win it for the seventh time and pick up three additional awards is a testament to all the hard work of our incredible employees. Their continued dedication and drive is to ensure our passengers have the best experience possible when they fly with Qatar Airways. To win these awards in the same year that we celebrate our 25th anniversary is even more rewarding and I want to offer a sincere thanks to all our passengers who voted for us. Your support drives us to greater achievements every day, we value your loyalty and aim to create memories of a lifetime when you fly with Qatar Airways.

His Excellency Mr. Akbar Al Baker Group CEO, Qatar Airways

It is incredibly heartening for all of us at Vistara to win these awards, which reaffirms the steadfast trust our customers have in us and is a true testament to Vistara setting global benchmarks for excellence in operations and service delivery.

Vinod Kannan Chief Executive Officer, Vistara

We at airBaltic are continuously working on improving and innovating. There is an incredible motivation, dedication and passion within the airBaltic team towards what we do. Therefore I am proud and honoured to receive this award today on behalf of our team and to see our work and efforts being recognized on an international scale.

Martin Gauss President and CEO, airBaltic

At Singapore Airlines, we aim to provide our customers with a world class experience every single time that they fly with us. These awards from Skytrax are a recognition of our long-standing commitment to innovation, as well as our continuous investment in our products, services, and our people. We would like to thank our customers for their support, and we assure them that we never take it for granted.

Mr Yeoh Phee Teik Senior Vice President Customer Experience, Singapore Airlines

We are truly honoured to be awarded the prestigious Skytrax World Airline Awards for the sixth time, consecutively. Having awarded 2022’s Best Independent Airport Lounge Brand for Plaza Premium Lounge is a testament to our service excellence. The past two years have been challenging for the travel industry due to the pandemic and we would like to dedicate this win to all our colleagues who have been the backbone of our company. They have been our biggest supporters and have really put in their hard work and dedication despite the challenges we’ve been through. We are really proud of this achievement and we will continue to provide award-winning hospitality services across our global network.

Song Hoi See Founder and CEO, Plaza Premium Group

We are thrilled to be recognized by our customers by winning this prestigious award. We always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to them at every touchpoint, every day. Achieving this great success at the World Airline Awards after two of the most challenging years for the aviation industry is testament for our efforts. The fact that the award is based on the direct feedback from passengers is gratifying and a wonderful recognition for our great team. My heartfelt thanks goes to our valued guests and every member of our industrious and diligent team, who represent SunExpress with the utmost professionalism and passion every day. We will continue to listen carefully to our customers and to invest in our product and services, both on the ground and in the air.

Max Kownatzki CEO, SunExpress

We are both honoured and delighted to be recognised once again, as the world’s best long-haul low-cost carrier. As an LCC, our proposition allows consumers to enjoy the same great value for both short and long-haul travels. With border restrictions easing globally, we strive to keep travel accessible while providing customers with great experiences and connections across the world.

Mr. Ng Chee Keong Chief Operating Officer, Scoot

It truly is an honour for our airline to be recognized for our commitment to service. I thank all the hard working staff at Fiji Airways who made this award possible. We won this same award in 2019, and I am proud of the fact that we have not been complacent despite the challenging period that Fiji Airways and indeed the entire aviation industry has faced due to the pandemic. Fiji Airways is focused on major plans to enhance our products and services, to continue evolving and delivering the best to all our guests.

Mr. Andre Viljoen Managing Director and Chief Executive, Fiji Airways

This award is the result of the incredible work by the Qatar Airways team and I want to thank our valued passengers for their loyalty and appreciation for all we have offered during the most challenging and uncertain times, without compromising on the service and excellence that the airline is renowned for throughout the world. We never abandoned our loyal customers when they needed us the most, we continued flying to get people home and implemented stringent biosafety measures to provide strong reassurance for travellers, all while continuing to innovate to ensure we remain the airline of choice for millions of passengers across the globe. Being named the ‘World’s Best Airline’ for an unprecedented sixth time is an enormous achievement, and provides our passengers with even greater confidence that they can travel with Qatar Airways as the first global airline to achieve the Skytrax COVID-19 Airline Safety Rating, while transiting through Hamad International Airport, the Skytrax ‘World’s Best Airport’ for 2021.

His Excellency Mr. Akbar Al Baker Group CEO, Qatar Airways

Singapore Airlines is honoured to be named World’s Best Airline in the Skytrax awards, and I dedicate it to the 26,000 SIA Group employees who focus every day on delivering the world’s best travel experience to our customers. The World Airline Awards are based on direct feedback from customers, who we know have more airlines to choose from in this highly competitive global environment. The recognition will further motivate us to improve upon the three main pillars of our brand promise – product leadership, service excellence and network connectivity – to ensure we retain our competitive advantage, and continue to meet and exceed customer expectations.

Mr Goh Choon Phong CEO, Singapore Airlines

We just won world’s Best Low-Cost Airline for the eighth time, which is pretty damn cool. I want to thank all my staff who ensure that low-cost doesn’t mean low quality. Even though we’ve won this award eight times, we know we can be better, we want to improve our customer service, we want to improve talking to you .. we’ve got a lot of technology coming up, we’re also looking at our food, we’re also bringing wi-fi onboard.

Mr Tony Fernandes Group CEO, AirAsia

We are honoured to be recognised by the prestigious Skytrax awards. Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touchpoint, every day, all around the world. We constantly invest in our product and services, both on the ground and in the air. We listen carefully our customers, and then relentlessly challenge ourselves to deliver and exceed expectations. The fact that these awards are based on the direct feedback from passengers is gratifying and wonderful recognition for all of the hard work that’s gone into creating the Emirates experience.

Sir Tim Clark President, Emirates

It is a very proud moment for Qatar Airways to be named World’s Best Business Class, Best Business Class Airline Lounge and Best in the Middle East by the prestigious Skytrax Airline Awards, not only for myself, but for every individual at Qatar Airways who creates the passengers’ experience – from our on-board Cabin Crew to the chefs overseeing our catering, to the technicians who ensure the cabin is in perfect working order. Our commitment to continued success is unwavering and a testament to the dedication of our global teams. The airline’s renowned service, modern aircraft and luxurious cabins, combined with an expanding global network, continue to set Qatar Airways apart from the competition.

His Excellency Mr. Akbar Al Baker Group CEO, Qatar Airways

At Cathay Pacific we take pride in providing our customers with premium products and services, both in the air and on the ground. We’re delighted that they’ve recognised the quality of our signature lounges and inflight cabins. We know how much they enjoy comfortable seats, diverse inflight entertainment, excellent food, fine wines, and luxury amenities along with great service, and we’ll continue to ensure we deliver the very best to enable them to live a life well travelled.

James Ginns Director Service Delivery, Cathay Pacific Airways

ANA is committed to becoming the world’s leading airline and providing all passengers with a superior air travel experience. We are focused on providing a personalised, high-quality service which ensures the comfort and safety of all our customers.

Mr. Osamu Shinobe President and CEO, ANA All Nippon Airways

The Skytrax World Airline Awards are the result of the largest airline passenger satisfaction survey in the world. Every year it delights us that millions of travellers again recognise Turkish Airlines as the Best Airline in Europe. The airline continues to be renowned for its seamless services, including our dining and in-flight entertainment experiences. The award marks a continued period of success for us.

Mr İlker Aycı Chairman, Turkish Airlines

We appreciate passengers’ support for EVA Air and, with steady growth in the future, EVA will further expand its global network. Take the North America market for example, EVA will launch Taipei to Chicago route on 2nd November and, by the end of 2016, we will operate 77 weekly flights in this market; providing passengers from Southeast Asia with more convenient options to fly back and forth. EVA’s cabin service items are also worth mentioning, our Royal Laurel Class provides Rimowa overnight kits, noise-cancelling headphones, comfortable sleepwear and Fiji Water. Passengers seem to respond with positive feedback, and we will be sure to keep improving our offering to fit every passenger’s needs.

Mr Steve Lin Chairman, EVA Air

Qantas is really pleased to be so well-represented with three Skytrax awards and a place in the top 10 overall best airlines globally. These awards and our improved ranking in the top ten match up nicely with the really strong customer satisfaction we’re seeing through our own passenger surveys. We often say that our people are our best asset and the win for Best Airline Staff in Australia-Pacific is a testament to what a great job they do on the ground and in the air. It’s also great to see Jetstar recognised as the Best Low Cost carrier in the region for yet another year.

Alan Joyce Group CEO, Qantas

We are happy and honoured to be awarded best Airline in Western Europe and best Transatlantic Airline by over 18 million passengers for the 4th time in a row. This underlines our efforts to create the perfect experience for every passenger on every journey on a Lufthansa flight.

Dr Reinhold Huber Vice President Passenger Experience Design, Lufthansa

The success in winning The World’s Best Cabin Crew award once more in 2016 reflects the highest commitment from everyone in Garuda Indonesia, particularly the cabin crew, in delivering the best service with highest standard to all passengers. Service delivery is one of our biggest concern, as well as safety and security. After achieving the award in previous two years, we committed to give our best to all passengers, mainly because we do understand that to maintain the prestigious title is way harder than to achieve. As in the Sky Beyond strategy, Garuda Indonesia will still be focusing in service enhancement program in the future. We would like to thank our loyal passengers for supporting us continuously hence enabling us to win the “The World’s Best Cabin Crew” award for the third consecutive years. We proudly present this precious award specially for our nation, Indonesia.

Arif Wibowo President and CEO, Garuda Indonesia

These awards are a testament to the hard work and dedication of everyone at Thai Airways International, devoting great attention to detail in providing service to passengers and having such determination to better ourselves for improved customer satisfaction. It is a testament that we are on the right path – growing and expanding sustainably to serve every customer, whom we value greatly. I am indeed very proud of THAI to have achieved this recognition.

Mr Charamporn Jotikasthira President, Thai Airways

It is an incredible honor to be named the Best Low Cost Airline in North America, and the Best Airline in North America – the latter for the second consecutive year – in the prestigious World Airline Awards. This distinction is a testament to our approximately 3,000 teammates who are so passionate about their work. Thanks to them, over the past nine years, we’ve been able to revolutionize the industry and create an airline that people actually love flying.

David Cush President and CEO, Virgin America

We would like to express our deepest gratitude to our customers who voted us for the best Economy Class cabin, best seats and best onboard catering. Asiana Airlines is extremely honored and thrilled that its economy class product and service standards were highly recognized as the world’s best. We will continue to make our utmost effort to provide total satisfaction to every customer.

Kim Soo Cheon President & CEO, Asiana Airlines

I am pleased that our customers have given us such high marks. This shows me that the quality of our service on the ground and in the air is convincing to passengers. I would like to particularly thank our employees for their efforts each and every day.

Kay Kratky CEO, Austrian Airlines

As a Thai national carrier, we are extremely delighted and proud to have received the awards which truly reflect a higher level of service and safety standard of Thailand aviation. And as a carrier, these achievements have fully manifested our continuous commitment to strive for excellence in airline services. It is not only served as a proof of passenger’s recognition, but also a great encouragement to motivate us to attain even better performance. On behalf of everyone at Bangkok Airways, I would like to thanks all the voters and most importantly – the dedication of our staffs to excel in a complete airline services. We promise to keep up with our services to provide the highest standard to underline our commitment to be ASIA’S BOUTIQUE AIRLINE.

Capt. Puttipong Prasarttong-Osoth President, Bangkok Airways

We are extremely proud to be named by our customers as the best airline in Northern Europe. We develop our customer experience with passion and this award proves that our customers value our Nordic way.

Piia Karhu SVP Customer Experience Development, Finnair

I am honoured to accept these awards but this recognition belongs most of all to Norwegian’s hard-working staff and our loyal passengers. We believe that not only should air travel be affordable to all, but also that low-cost can still mean high-quality. It is truly rewarding to see that our brand new planes, expansive route network, low fares and the great service offered by our crew have been appreciated by passengers. These awards give us huge momentum as we continue our ambitious expansion plans in Europe, the US and beyond.

Bjørn Kjos CEO, Norwegian

All of us at AEGEAN are deeply humbled by this important award, the Skytrax World Airline Award, for the 6th consecutive year. It only motivates us to do more for our valued customers. We take service extremely seriously and are proud that our effort to focus on this key area of our business has been acknowledged at Passengers Choice awards. I wish to dedicate this award to all team members of AEGEAN who have been consistently stepping up our services to attract and retain our valued customers.

Mr. Dimitris Gerogiannis CEO, Aegean Airlines

Winning the award for Best East European Airline for the 4th time is momentous for Aeroflot. To be a repeated Skytrax winner is a great honour. Aeroflot’s sole aim is to become better, more efficient, more creative — and to offer our customers a world-class level of service. We are determined to achieve new victories, more recognition, including boosting our service offering.

Mr Vitaly Saveliev CEO, Aeroflot

We are very pleased to have won the Skytrax Award as Best Airline in Africa, for the fourteenth consecutive year, which demonstrates that SAA can rightfully take its place as one of the leading airlines in the world, despite the challenges (it) faces. Awards are important in building staff morale as they instil a sense of pride from our customers and employees alike.

Musa Zwane Acting CEO, South African Airways

Every one of our staff is dedicated to consistently providing service excellence and therefore we are honoured to receive these prestigious Skytrax awards for the fifth consecutive year. We continue to deeply appreciate the enormous support shown by our customers in the Skytrax survey and will continue to strive for even higher standards in the future.

Mr Peter Foster President and CEO, Air Astana

Three years in a row is a significant accomplishment. The commitment of our entire team to providing the highest level of service to our passengers is what helps us stay at this consistently high level. I believe that the service aspect of our value proposition sets us apart, and being recognized as North America’s best regional airline is a true representation of this.

Mr Robert Deluce President and CEO, Porter Airlines

We are humbled and honoured to win this award for the seventh consecutive year. What makes it even more special is that it comes at a time when we are completing our ten years of operations in India. This achievement has only been possible because of the unflinching support of our 14,000 members of the IndiGo family, who every single day come to work with one commitment- to provide our flyers with a hassle free experience, ensuring that they reach their destination on time. What’s also heartening to see is the impact that our people at IndiGo have been able to create on the larger community through their volunteering efforts – whether it’s about making a difference to a child’s life through our 6E Scholars programme, working towards a cleaner environment or empowering women from the humblest of socio-economic backgrounds. Each individual at IndiGo has been able make a change and define a larger purpose. These are truly exciting times for the Indian aviation industry and we are looking forward to continue to provide an unmatched quality travel experience to our customers.

Aditya Ghosh President, IndiGo

We are thrilled to be globally recognised by our customers by winning these four prestigious awards. Becoming the first airline to be named as ‘Airline of the Year’ for the fifth time is a landmark achievement and, combined with three other major Skytrax awards, it is testament to the tireless efforts of the entire Qatar Airways team. It is a proud moment for the airline as our constant innovation and service standards set the benchmark in our industry.

His Excellency Mr. Akbar Al Baker Group CEO, Qatar Airways

These awards demonstrate that we are even closer to our vision, which is to build the best airline in the world. I thank all our crewmembers, to act impeccably in their day to day, allowing Azul to reach even higher achievements.

Mr Antonoaldo Neves President, Azul

We are incredibly proud to receive the World’s Best Leisure Airline award again. We’re committed to providing our customers with amazing holiday experiences and so are constantly looking for ways to modernise the fleet and enhance the on board experience. We have recently celebrated the arrival of the larger Boeing 787-9 Dreamliner into the fleet as part of our five-year vision, which will enable us to fly even more customers to their dream destinations.

Mr John Murphy Managing Director, Thomson Airways

Hawaii is a special place with a rich history and the unique culture of aloha. Our employees deliver our authentic Hawaiian hospitality to over 11 million guests every year. On behalf of our entire ‘ohana, we’re honored to accept this award.

Mark Dunkerley President and CEO, Hawaiian Airlines

We are proud that Skytrax, the most reputed customer-service tracking organization in the airline industry, has recognized our service delivery for the second time. We thank Skytrax for this recognition and make the pledge to our customers to work even harder to meet their high expectations. We also thank our valued customers for the strong vote of confidence in our services and for choosing Ethiopian as their preferred travel partner. I also take this opportunity to thank and appreciate the hard work of my 12,000 strong men and women at the Ethiopian family who have made the airline a global winner.

Mr Tewolde GebreMariam CEO, Ethiopian Airlines

We are deeply humbled by receiving this important honour and are extremely gratified that all of our hard work to exceed our travellers’ expectation is recognized. I would like to thank all my Plaza Premium Lounge colleagues who have worked tirelessly to ensure we offer innovative products and world-class services to our travellers.

Mr. Song Hoi-see Founder and CEO, Plaza Premium Group

I am accepting this award on behalf of more than 430,000 employees who deliver our customer promise to more than 640 million passengers each year. Regaining this accolade shows that investing into technology which facilitates the delivery of our Alliance customer benefits is paying off and that travellers are noticing a difference. Following the recent decision of our Chief Executive Board, we will invest further in modern systems and so continuously improve the Alliance travel experience.

Mark Schwab CEO, Star Alliance

We are honoured to be recognised by Skytrax as the World’s Best Low Cost Long Haul Airline once again. This award reinforces Scoot’s commitment to provide our customers with quality service, differentiated products, contemporary experiences and great value. We look forward to welcoming more customers on board and will continue to raise the bar in redefining value travel for the industry.

Mr. Leslie Thng Chief Executive Officer, Scoot

Through the commitment of all our employees to deliver unbeatable customer experience, ANA has earned 3rd place in the prestigious SKYTRAX Airline of the Year award as well as three categories. With the multiple recognitions, it is undeniable that ANA's track record is unprecedented. However, while we are humbled by these accolades, we are determined to continue improving our quality to bring about further innovation. To meet the evolving needs of our passengers in the post-COVID era, we will raise our efforts to unite the world in wonder by offering customer oriented service, products and experiences at the next level.

Shinichi Inoue President and CEO, ANA All Nippon Airways

At airBaltic, we are constantly working to improve and innovate, and our team's incredible motivation, dedication, and passion are what drive us. We are grateful to our passengers and Skytrax to have our efforts once again be recognized on an international scale, and it is a great honour to accept this award on behalf of the whole airBaltic team.

Martin Gauss President and CEO, airBaltic

Receiving this award fills us with immense pride. It testifies to the unique place we occupy in our passengers’ hearts, and it highlights the exceptional nature of our service and our commitment to excellence. Our unrivalled expertise, which puts our customers at the centre of all our actions, enables us to live up to the trust they place in us every day.

Marc-Philippe Lumpé Chief Operations Officer, Air Transat

I would like to express my gratitude to all our employees, whose ongoing commitment and unwavering professionalism represent the essential elements that have earned us this most prestigious recognition. Receiving this award for the fifth time illustrates their exceptional contributions, which are at the heart of our success.

Annick Guérard President and Chief Executive Officer, Air Transat

We are pleased to once again be elected as the Best Regional Airline in South America. This award is dedicated to my 14,000 incredibly passionate and dedicated colleagues who deliver an industry leading operation and customer experience. Serving 158 destinations across several continents with a diverse fleet ranging from 9 seat Cessna’s to 334 seat A350s is extremely challenging so the fact that we are a 5 times winner of this award is a true testament to our crewmembers.

Abhi Shah President, Azul Brazilian Airlines

Amidst our most challenging time in aviation history, Bangkok Airways has still been striving to improve the quality of our products and services with the hope to be one of the top-class regional airline brands in the world. And today, there is proof that we are achieving that goal by being chosen once again by our customers from around the world and being named the World's Best Regional Airline and the Best Regional Airline in Asia 2023. On behalf of the management and staff at Bangkok Airways, I would like to express our sincere gratitude to our customers who continued to have trust and confidence in our products and services and for casting their votes for us. I feel deeply honored and delighted to receive these prestigious awards.

Mr. Puttipong Prasarttong-Osoth President, Bangkok Airways PLC

We are extremely proud to be recognised by our customers for the high quality of our inflight entertainment offering. We place immense importance on bringing our customers content and experiences they enjoy and value. We would like to thank everyone who voted for us for the World’s Best Inflight Entertainment award, and we look forward to sharing our award-winning experience with all our customers onboard.

Lavinia Lau Chief Customer and Commercial Officer, Cathay Pacific

We are honored to be the recipients of this prestigious award for the eighth consecutive year. Our priority has always been to provide a reliable, world-class and safe travel experience, ensuring our passengers reach their destinations on time. This award serves as a motivation for the Copa team to continue raising the bar and uphold the highest standards of excellence in the industry. We express our sincere gratitude to our valued customers for their continued support and loyalty. We also extend our sincerest appreciation to each and every member of the Copa team, their dedication and commitment to excellence makes this accomplishment possible.

Pedro Heilbron CEO, Copa Airlines

We are truly pleased by the top awards that we have won today at the admired World Airline Awards. Crowned with these multiple prestigious awards for several years in a row is a testimony of our consistency and commitment in delivering high quality services. We are very proud of the strong vote of confidence of our valued customers, and I would like to thank them and reaffirm that we will continue exceeding their expectations. I would like to take this opportunity to sincerely appreciate the hardworking Ethiopian Airlines’ families who strive round the clocks to keep the engines of our success run.

Mr. Mesfin Tasew CEO, Ethiopian Airlines Group

Today’s award is a testament to the entire FlyArystan team. We have over 750 pride members and each day they are devoted to building the best Low-Cost Airline possible. Since the launch of FlyArystan in 2019 we have doubled the total number of passengers in Kazakhstan’s domestic market. In 2023 alone over 9 million people in Kazakhstan will chose to fly; nearly 50% of them will choose the low fares that FlyArystan has pioneered. Combining our low fares with great service has resulted in today’s achievement and we are grateful to the World Airline Awards for recognising our airline with this prestigious award. We are very proud!

Adrian Hamilton-Manns Managing Director, FlyArystan

We are pleased with this high-level recognition that reflects flynas commitment to develop our services, our most modern fleet and our guest experience. In parallel with the expansion and growth plan, we launched under the slogan “We Connect The World to the Kingdom”, which confirms our leading position in the low-cost aviation sector in the region. Winning this prestigious award is a testament to the continuous excellence of flynas, which we seek to maintain by consolidating our position as the best LCC in the Middle East and one of the top 10 carriers in this category worldwide, with the ambition to be among the top 5 and to be the owner of the most modern fleet in the region. As we signed a new purchase contract for 30 new aircraft two days ago, which is among our plans to increase the fleet size and after the company’s board of directors approved to increase our orders of new aircraft to 250 aircraft last year, we are taking steps towards strengthening our capabilities to participate effectively in achieving the Strategy for the Civil Aviation Sector in KSA, which aims to reach 300 million passengers and 100 million tourists annually, connecting the Kingdom with 250 international destinations by 2030.

Bander Almohanna CEO, Flynas

Garuda Indonesia is thrilled to receive the title of World's Best Cabin Crew for the sixth time at the 2023 World Airline Awards. This global recognition reflects on how Garuda Indonesia, as national flag carrier, manages its services thoroughly, including assuring the hospitality of Indonesia and sincerity well delivered from our cabin crew to the passengers. This award also reaffirms the company’s performance that shows positive recovery after the pandemic, which hopefully could have a multiplier effect for all aspects, specifically towards the tourism industry in Indonesia, by providing exquisite flight services for everyone. We also would like to thank the passengers for trusting Garuda Indonesia services to smooth their journey. This achievement is indeed our motivation to develop more initiatives and keep our commitment to enhancing the passengers' satisfaction needs.

Irfan Setiaputra President & CEO, Garuda Indonesia

We are very honored and proud to receive this prestigious title of the Best Low-Cost Airline in India and South Asia at the esteemed World Airline Awards. Winning this for the thirteenth time is a testament to IndiGo's relentless and consistent commitment to providing on-time performance, courteous and hassle-free service and affordable fares across an unparalleled network. This recognition fuels our motivation to continue raising the bar and redefining the benchmarks for low-fare travel. We extend our heartfelt gratitude to our loyal customers, my super colleagues at IndiGo, and valued partners for their support in making IndiGo the airline of choice in the region. We remain steadfast in our mission of giving wings to the nation by connecting people and aspirations. We strive to ensure that more and more passengers can choose air travel every day with IndiGo.

Pieter Elbers CEO, IndiGo

All of our employees are especially honored to receive this prestigious award for the third time. I would like to express our sincere gratitude to our customers for voting our economy class as the best in the world.

Yuji Akasaka President, Japan Airlines

We are extremely excited and humbled to be recognized as having the Best Airline Staff in Africa. We take great pride in our employees, who drive our competitive advantage. Our commitment to diversity, equity, and inclusion is a cornerstone of our success, as it empowers our team to deliver on our brand promise of service with an African touch to our customers.

Tom Shivo Chief People Officer, Kenya Airways

Kuwait Airways prides to be receiving the World’s Most Improved Airline Award 2023. To us it’s a testament of our unwavering commitment to our Beyond Excellence “BE” Modernization Program and the relentless efforts of each and every one of our Blue Bird Talents toward its executions and in providing the best of Customer Experiences always. It reflects the remarkable progress we've made as a team, surpassing customer expectations and continually enhancing our offerings. It's a resounding acknowledgment of our dedication to providing exceptional experiences and a testament to our commitment to Safety, Quality and Customer Satisfaction. Let it motivate us to continue raising the expectations higher and in embracing new opportunities to embark into our next phase of the “BE” program of always Thinking and Acting “Customer First”.

Maen Razouqi CEO, Kuwait Airways

We are very thankful to our customers for this recognition. We have continuously focused on improving our products and services, and we are very proud to offer the best air travel experience in South America. Also and more importantly, I want to dedicate this accolade to our extraordinary people. It is their tireless efforts, their unwavering dedication, and their relentless pursuit of excellence that have propelled us to this remarkable recognition.

Paulo Miranda Chief Customer and Experience Officer, LATAM Airlines

This is such a remarkable accomplishment for PPG. The award is a testament to the hard work and passion of our teams globally who are committed to hosting an award-winning experience at the airport.” Song continues, “I’d like to express my sincere gratitude to everyone who have showed us support over the years, our customers, colleagues, industry friends, business partners, and the different airports around the world. Their support drives us to deliver excellence and strive higher year after year.

Mr. Song Hoi See Founder and CEO, Plaza Premium Group

Being voted as the best regional airline means so much to the 2,000 staff in the Rex Group as they go above and beyond every day in conditions that are still extremely challenging. We will live up to this honour by maintaining our record for safety and reliability delivered with our trademark country hospitality.

Lim Kim Hai Executive Chairman, Rex Airlines

This award is a testament to the indomitable spirit of our people, who worked tirelessly and made many sacrifices to ensure that SIA was ready for the recovery in air travel. That has allowed us to emerge stronger and fitter from the pandemic as a leading international airline. We are very grateful to our customers for their enduring loyalty to and affection for Singapore Airlines. During the pandemic, their support and encouragement gave us the strength and determination to overcome the unprecedented challenges. Today, as we recover from the pandemic, we are firmly committed to innovating and investing in industry-leading products and services, and ensuring that SIA continues to offer our customers a world-class travel experience.

Mr Goh Choon Phong Chief Executive Officer, Singapore Airlines

We are honored to be recognized for the value and on-board experience we provide our customers. Our focus on the leisure traveler allows us to offer flights when demand is strongest, and our business model keeps fares affordable. We look forward to continuing to grow when and where our customers need us most.

Dave Davis President and Chief Financial Officer, Sun Country Airlines

We are overjoyed to have done it again! It is extremely gratifying for all of us at Vistara to be awarded the Best Airline in India and South Asia for the third time, and Best Airline Staff in India and South Asia for the fifth time. We are also ranked 16th amongst the world’s best airlines along with winning these stellar accolades at 2023 World Airline Awards by Skytrax. These awards are a strong endorsement of our customers’ trust in our thoughtful service, consistent operational excellence and constant innovations, all aimed at elevating their travel experience. These awards are also a recognition of the hard work put in by our employees, especially the frontline teams, who have given their all to Vistara throughout our eight years of existence. We would like to express our sincere gratitude to Skytrax for these coveted awards which strengthen our resolve to delight our customers at every touchpoint and on every journey.

Vinod Kannan Chief Executive Officer, Vistara

We are extremely happy to receive this very prestigious award for the first time. Looking well after our clients is part of our DNA from day one, combined with very competitive prices, which over 50M clients have enjoyed by now. The prize is a recognition to all the hard work, dedication, and client orientation that our 1,700+ crews and staff, and also our airport partners, show every day, since the start of our company some 11 years ago. Congratulations to all of them, and thanks to Skytrax for this recognition.

Carlos Muñoz Founder and CEO, Volotea

We are proud to have been honored as the Best Airline in Europe for the eighth time. Being recognized as the best in the world in both business and economy class catering by the Skytrax survey is a source of great joy for the Turkish Airlines family. We will continue to improve our service standards and provide the best possible experience for our guests.

Prof. Dr. Ahmet Bolat Chairman of the Board and Executive Committee, Turkish Airlines

Great appreciation for the recognition of Hainan Airlines brand and service. To be awarded Best Airline in China for 12 years is the great encouragement. I really appreciate all Hainan Airlines staff efforts for their hard work. In the coming days Hainan Airlines will dedicate herself in service improving and innovation offering passengers travel experience beyond expectation with oriental characteristics.

Mr Yongzheng Ding President, Hainan Airlines

Star Alliance offers a robust network and promises seamless journeys. We are very happy to learn that millions of flyers have recognised the exceptional value our alliance extends. With the skies getting busier, we welcome many more flyers to experience what Star Alliance and its 26 member airlines stand for.

Theo Panagiotoulias CEO, Star Alliance

We are immensely proud and grateful for this meaningful award given to us by the Skytrax organisers, voters, and the incredible supporters of AirAsia. Getting an award of excellence for 14 consecutive years is a remarkable achievement, one that fills our hearts with joy and humility. This is an extraordinary feat for any company in any industry, even more so for an Asean brand. We would like to dedicate this award to our outstanding team of 22,000 Allstars, who tirelessly strive to provide the best service and experience to millions of our guests, both on the ground and in the air. Together, we have redefined low-cost aviation and set new benchmarks, and we will continue to soar even higher by listening, adapting and innovating. Thank you for being a part of our incredible journey.

Tony Fernandes CEO, Capital A

First of all, I would like to thank all of our customers and our employees at JetSMART, for their support and appreciation to obtain for the second time in three years the Best Low Cost Airline in South America by the World Airline Awards. This award is clear testament that the JetSMART model has been well accepted by travelers in the region and that our value proposition SMART works; delivering a reliable and on-time travel experience, aboard a brand-new airplane at ultra-low fares.

Estuardo Ortiz CEO, JetSMART Airlines

I personally want to thank our passengers from around the globe for their ongoing support of EVA. I also want to thank our entire staff who, throughout the three years of COVID-related lockdowns, worked tirelessly to improve the quality of our products and services. Now, as passenger demand climbs back toward pre-pandemic heights, we are accelerating introductions of new services, finalizing plans to launch a wider selection of inflight meals choices and upgrading onboard courtesies and conveniences. We expect to reveal these changes during the second half of this year and look forward to giving travelers new and even better experiences.

Mr Clay Sun President, EVA Air

We are thrilled to be recognized with the inaugural Skytrax award for Most Family Friendly Airline! Air Canada takes pride in connecting family and loved ones through travel where celebrations and life-long memories are made. We’re continuing to introduce still more family-focussed initiatives through our onboard products, services and Aeroplan Family Sharing, and we look forward to welcoming even more families onboard throughout our global network.

Michael Rousseau President and Chief Executive Officer, Air Canada

Our unwavering commitment to quality service delivery is reason that Fiji Airways is today the Best in Australia and the Pacific. We may not have as much resources as larger airlines, but we have the Fijian spirit of hospitality and care. As the National Airline, we embrace and champion these values in everything we do, and this sets us apart as an airline. The fact that these awards are determined purely on guest feedback makes our two accolades all the more special. Our customers have consciously chosen Fiji Airways above all the other participating airlines in the region.

André Viljoen CEO, Fiji Airways

Our people are the heart and soul of our airline. We are driven by a passion that embodies exceptional professionalism and going above and beyond to create extraordinary and unforgettable moments for every guest. Receiving this prestigious award for the sixth time is a source of immense pride and a testament to our unwavering commitment to set new benchmarks for guest experience, year after year.

Eng. Abdulaziz Al Raisi Chief Executive Officer, Oman Air

We are very proud to have been named the Best Regional Airline in Europe for an astounding twelfth time. A recognition that increases our responsibility towards our customers. Our success lies in the passion and tireless efforts of our exceptional team, who consistently go above and beyond to deliver an extraordinary travel experience. We also owe this achievement to the trust and loyalty of our valued passengers, whose unwavering support has been the cornerstone of our success. We thank them for choosing AEGEAN. We remain committed to raising the bar even higher, continuously improving our services, and innovating to meet the evolving needs of our passengers.

Dimitris Gerogiannis Chief Executive Officer, Aegean Airlines

We are honored to accept the award for Best Regional Airline in North America. As the fifth largest airline in the United States, we strive to put care at the center of the guest experience by offering award-winning customer service and an industry-leading loyalty program. Together with our regional partners, we serve more than 120 destinations across the U.S., Belize, Canada, Costa Rica and Mexico on our fleet of mainline and regional aircraft. And thanks to our 28 oneworld and additional global airline partners, our guests can travel to more than 1000 destinations all over the world.

Nat Pieper Senior Vice President of Fleet, Finance and Alliances, Alaska Airlines

Air Astana was launched just over 21 years ago and having set a high bar for service standards from the outset, we have continuously found innovative ways to refine and improve standards to please our passengers. Our guiding principles remain to ensure the safety and comfort of our passengers at all times. Receiving the Best Airline in Central Asia and CIS award for the eleventh time is an outstanding achievement for which I deeply appreciate the enormous dedication of our ground/cabin service teams and the consistent support of our passengers.

Peter Foster President, Air Astana Group

We are proud that AZAL maintains a high level of quality and remains one of the leaders of the industry in the region. AZAL will continue to strive for new heights and offer passengers only the best service. We thank our customers for their trust and the entire AZAL team for their hard work and dedication to the airline.

Jahangir Asgarov President, AZAL

All our Air France teams are extremely proud of these awards, which recognize the excellent travel experience we offer our customers, particularly regarding our La Première offer, which is once again among the best worldwide. This exceptional service is part of our DNA and enables us to promote the best of French lifestyle throughout the world.

Anne Rigail CEO, Air France

We are extremely proud to be receiving this award for the third time. What makes this award stand out is the knowledge that it is based off real customer feedback. From the start we have focused on providing a hassle-free travel experience with on-time performance as our primary differentiator. Having the efforts of all our staff recognised at this level once again is truly an honour. We cannot wait to continue building on this momentum and create even better travel experiences for our customers in the second half of 2023.

Kirby Gordon CMO, FlySafair

Qatar Airways is delighted to win the World’s Best Business Class award at this year’s Skytrax World Airline Awards. This is testimony to the collective endeavour in the airline that enables us to deliver an unsurpassed customer experience. Three further awards for Best Airline in the Middle East, World's Best Business Class Airline Lounge and World's Best Business Class Lounge Dining illustrate Qatar Airways’ leadership in the sector, as well as, its high degree of innovation and commitment.

His Excellency Mr. Akbar Al Baker Group Chief Executive, Qatar Airways

These awards are a testament to our team’s continued focus on delivering outstanding products, an incredible network and world-class service. I’m incredibly proud of all the Delta employees who have stepped up in a time of unprecedented demand to deliver excellent service to our customers around the world.

Alain Bellemare President – International, Delta Air Lines

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