Airline Testimonials

Travellers across the globe take part each year in the global airline passenger satisfaction survey.

The airline survey and awards process is independent and impartial, introduced by Skytrax in 1999 to provide a customer satisfaction study that was global, reflecting the international scale of the airline industry.

These awards are widely regarded as the industry's benchmark for Excellence. For us, the awards clearly reflect a vote of confidence from global travellers, who acknowledge and appreciate our continuous drive to deliver high-quality service. To be voted 'World's Best Airline' by millions of discerning travellers really is something for our 60,000 strong workforce to be proud of.

Mr Tim Clark President, Emirates

The Skytrax best low-cost airline award marks a major milestone for AirAsia as the award is acknowledged the world over, and the only award to be conferred based on independent judgments of our very own guests. The fact that the winner is not selected by the industry or any self-interested committee, but by actual passengers who flew the respective airlines makes this award even more meaningful.

Mr Tony Fernandes Group CEO, AirAsia

I am immensely proud of Qatar Airways and it is an honour on behalf of my workforce and my country to collect this prestigious award and for Qatar Airways to be named Airline of the Year. It is extremely gratifying to be honoured with these achievements, which recognise the outstanding efforts of our employees in the air and on the ground.

Mr Akbar Al Baker CEO, Qatar Airways

The World’s Best Airline award is particularly important to us because it was decided by the votes of close to 19 million travellers from around the world. Thank you to everyone who voted for us.

Mr Ivan Chu CEO, Cathay Pacific Airways

We are delighted to once again be named Airline of the Year in the Skytrax awards. This award is very meaningful because it is voted for by the travelling public and it's a real tribute to the dedication and professionalism shown by our whole team. At Cathay Pacific we have worked hard to develop a world-class international network from our Hong Kong home, and it's very pleasing to receive this kind of global recognition.

Mr Tony Tyler CEO, Cathay Pacific Airways

Asiana Airlines is extremely honoured to be recognised as the world’s top airline by our customers and to be awarded our industry’s highly esteemed accolade from Skytrax. To be the winner of the Airline of the Year Award is even more special and holds greater meaning, as it is 'The Passenger's Choice'.

Mr Young-Doo Yoon President and CEO, Asiana Airlines

I would certainly like to thank all of our loyal customers for recognising the efforts we have made in our services, presenting the Garuda Indonesia Experience. Being awarded the World’s Best Cabin Staff 2014 is certainly an honour for all of Garuda’s dedicated employees - and in particular our cabin crews, who have committed themselves wholeheartedly to the advancement of Garuda Indonesia and have embraced the challenge together to achieve a level of Service of Excellence.

Mr Emirsyah Satar CEO, Garuda Indonesia

These highly respected awards are based on direct passenger satisfaction, and are a real testament and true reflection of the hard work of all of our employees. To be voted the Best Low-Cost Airline Australasia for the second time in three years demonstrates how much we have achieved to become the leading low cost airline in our region.

Mr Bruce Buchanan CEO, Jetstar Airways

I believe that the Cathay Pacific team is the best and it is fantastic to see that our passengers see it the same way. I would certainly like to congratulate our cabin crew and everyone else in the Cathay Pacific team who make our award-winning service happen each and every day. Our crew are committed to giving our customers the best possible service, and it is their dedication that allows us to deliver ‘Service Straight from the Heart’, and win the support of travellers from around the world. I am very proud of everyone in our team.

Mr John Slosar CEO, Cathay Pacific Airways

The Skytrax World Airline Awards represent a global benchmark for airline excellence because they go straight to the source - the traveller. To be recognised and named by our guests as the best in the world is an affirmation of the value of our unique philosophy and innovation.

Mr Peter Baumgartner COO, Etihad Airways

The Skytrax survey is highly regarded in the industry for its transparency as well as for the rigorous application of rules that guarantee its independence. TACA are very pleased with the results, and view these awards as result of our personnel's effort and enthusiasm in strengthening our customer service culture making sure that our passengers have a pleasant flight experience.

Mr Estuardo Ortiz Executive Vice President and COO, TACA

Throughout the years, we have worked hard to improve our service delivery as part of our airline wide initiative to enhance customer experience. I am delighted that our efforts have been recognised by our customers.

Tengku Dato' Azmil Zahruddin CEO, Malaysia Airlines

Winning this prestigious award demonstrates Air Arabia's consistent commitment to high-quality customer service and all-around excellence.

Mr A K Nizar Head Commercial, Air Arabia

We're delighted at this distinction, especially as it's a verdict that comes directly from the traveller. It's also clear confirmation that our quality drive on the ground and in the air is appreciated by our customers.

Mr Markus Binkert Head Product & Services, SWISS International Air Lines

The World Airline Awards are known as 'The Passenger's Choice' underlining the fact that Oneworld are succeeding in satisfying the hardest critics, actual air travellers.

Mr Michael Blunt VP Corporate Communications, oneworld

We are proud to receive this important award as it reflects the opinions of seasoned passengers around the world. Their preference is the best motivator for everything we do on a daily basis: to provide an excellent, consistent and distinctive service to our customer while providing the best travel experience.

Mr Armando Valdivieso CEO Passenger Operations, LAN Airlines

It is of our greatest honour to receive the World's Best Regional Airline Award which represents a direct recognition of Dragonair from millions of customers and travellers from around the globe.

Mr James Tong CEO, Dragonair

We are so proud to receive this fantastic accolade, given the strength of the competition, but most of all because it is voted for by passengers. The World Airline Awards are highly sought-after across the global airline industry.

Ms Chris Browne Managing Director, Thomson Airways

I would like to thank as well as to congratulate everyone at Aegean for this great distinction. It is of great importance for a Greek airline to be honoured with the award for Best Regional Airline in Europe for the 4th consecutive year and to receive the acknowledgment of passengers worldwide.

Mr Eftichios Vassilakis Vice Chairman, Aegean Airlines

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