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Airline Testimonials

Travellers across the globe take part each year in the global airline passenger satisfaction survey.

The airline survey and awards process is independent and impartial, introduced by Skytrax in 1999 to provide a customer satisfaction study that was global, reflecting the international scale of the airline industry.

These awards are widely regarded as the industry's benchmark for Excellence. For us, the awards clearly reflect a vote of confidence from global travellers, who acknowledge and appreciate our continuous drive to deliver high-quality service. To be voted 'World's Best Airline' by millions of discerning travellers really is something for our 60,000 strong workforce to be proud of.

Sir Tim Clark President, Emirates

The Skytrax best low-cost airline award marks a major milestone for AirAsia as the award is acknowledged the world over, and the only award to be conferred based on independent judgments of our very own guests. The fact that the winner is not selected by the industry or any self-interested committee, but by actual passengers who flew the respective airlines makes this award even more meaningful.

Mr Tony Fernandes Group CEO, AirAsia

I am immensely proud of Qatar Airways and it is an honour on behalf of my workforce and my country to collect this prestigious award and for Qatar Airways to be named Airline of the Year. It is extremely gratifying to be honoured with these achievements, which recognise the outstanding efforts of our employees in the air and on the ground.

His Excellency Mr. Akbar Al Baker CEO, Qatar Airways

The World’s Best Airline award is particularly important to us because it was decided by the votes of close to 19 million travellers from around the world. Thank you to everyone who voted for us.

Mr Ivan Chu CEO, Cathay Pacific Airways

We are delighted to once again be named Airline of the Year in the Skytrax awards. This award is very meaningful because it is voted for by the travelling public and it's a real tribute to the dedication and professionalism shown by our whole team. At Cathay Pacific we have worked hard to develop a world-class international network from our Hong Kong home, and it's very pleasing to receive this kind of global recognition.

Mr Tony Tyler CEO, Cathay Pacific Airways

Asiana Airlines is extremely honoured to be recognised as the world’s top airline by our customers and to be awarded our industry’s highly esteemed accolade from Skytrax. To be the winner of the Airline of the Year Award is even more special and holds greater meaning, as it is 'The Passenger's Choice'.

Mr Young-Doo Yoon President and CEO, Asiana Airlines

I would certainly like to thank all of our loyal customers for recognising the efforts we have made in our services, presenting the Garuda Indonesia Experience. Being awarded the World’s Best Cabin Staff 2014 is certainly an honour for all of Garuda’s dedicated employees - and in particular our cabin crews, who have committed themselves wholeheartedly to the advancement of Garuda Indonesia and have embraced the challenge together to achieve a level of Service of Excellence.

Mr Emirsyah Satar CEO, Garuda Indonesia

These highly respected awards are based on direct passenger satisfaction, and are a real testament and true reflection of the hard work of all of our employees. To be voted the Best Low-Cost Airline Australasia for the second time in three years demonstrates how much we have achieved to become the leading low cost airline in our region.

Mr Bruce Buchanan CEO, Jetstar Airways

I believe that the Cathay Pacific team is the best and it is fantastic to see that our passengers see it the same way. I would certainly like to congratulate our cabin crew and everyone else in the Cathay Pacific team who make our award-winning service happen each and every day. Our crew are committed to giving our customers the best possible service, and it is their dedication that allows us to deliver ‘Service Straight from the Heart’, and win the support of travellers from around the world. I am very proud of everyone in our team.

Mr John Slosar CEO, Cathay Pacific Airways

The Skytrax World Airline Awards represent a global benchmark for airline excellence because they go straight to the source - the traveller. To be recognised and named by our guests as the best in the world is an affirmation of the value of our unique philosophy and innovation.

Mr Peter Baumgartner COO, Etihad Airways

The Skytrax survey is highly regarded in the industry for its transparency as well as for the rigorous application of rules that guarantee its independence. TACA are very pleased with the results, and view these awards as result of our personnel's effort and enthusiasm in strengthening our customer service culture making sure that our passengers have a pleasant flight experience.

Mr Estuardo Ortiz Executive Vice President and COO, TACA

Throughout the years, we have worked hard to improve our service delivery as part of our airline wide initiative to enhance customer experience. I am delighted that our efforts have been recognised by our customers.

Tengku Dato' Azmil Zahruddin CEO, Malaysia Airlines

Winning this prestigious award demonstrates Air Arabia's consistent commitment to high-quality customer service and all-around excellence.

Mr A K Nizar Head Commercial, Air Arabia

We're delighted at this distinction, especially as it's a verdict that comes directly from the traveller. It's also clear confirmation that our quality drive on the ground and in the air is appreciated by our customers.

Mr Markus Binkert Head Product & Services, SWISS International Air Lines

The World Airline Awards are known as 'The Passenger's Choice' underlining the fact that Oneworld are succeeding in satisfying the hardest critics, actual air travellers.

Mr Michael Blunt VP Corporate Communications, oneworld

We are proud to receive this important award as it reflects the opinions of seasoned passengers around the world. Their preference is the best motivator for everything we do on a daily basis: to provide an excellent, consistent and distinctive service to our customer while providing the best travel experience.

Mr Armando Valdivieso CEO Passenger Operations, LAN Airlines

It is of our greatest honour to receive the World's Best Regional Airline Award which represents a direct recognition of Dragonair from millions of customers and travellers from around the globe.

Mr James Tong CEO, Dragonair

We are so proud to receive this fantastic accolade, given the strength of the competition, but most of all because it is voted for by passengers. The World Airline Awards are highly sought-after across the global airline industry.

Ms Chris Browne Managing Director, Thomson Airways

I would like to thank as well as to congratulate everyone at Aegean for this great distinction. It is of great importance for a Greek airline to be honoured with the award for Best Regional Airline in Europe for the 4th consecutive year and to receive the acknowledgment of passengers worldwide.

Mr Eftichios Vassilakis Vice Chairman, Aegean Airlines

To be named as the World’s Best Airline was always a goal when Qatar Airways was created, but to win it for the seventh time and pick up three additional awards is a testament to all the hard work of our incredible employees. Their continued dedication and drive is to ensure our passengers have the best experience possible when they fly with Qatar Airways. To win these awards in the same year that we celebrate our 25th anniversary is even more rewarding and I want to offer a sincere thanks to all our passengers who voted for us. Your support drives us to greater achievements every day, we value your loyalty and aim to create memories of a lifetime when you fly with Qatar Airways.

His Excellency Mr. Akbar Al Baker Group CEO, Qatar Airways

It is incredibly heartening for all of us at Vistara to win these awards, which reaffirms the steadfast trust our customers have in us and is a true testament to Vistara setting global benchmarks for excellence in operations and service delivery.

Vinod Kannan Chief Executive Officer, Vistara

We at airBaltic are continuously working on improving and innovating. There is an incredible motivation, dedication and passion within the airBaltic team towards what we do. Therefore I am proud and honoured to receive this award today on behalf of our team and to see our work and efforts being recognized on an international scale.

Martin Gauss President and CEO, airBaltic

At Singapore Airlines, we aim to provide our customers with a world class experience every single time that they fly with us. These awards from Skytrax are a recognition of our long-standing commitment to innovation, as well as our continuous investment in our products, services, and our people. We would like to thank our customers for their support, and we assure them that we never take it for granted.

Mr Yeoh Phee Teik Senior Vice President Customer Experience, Singapore Airlines

We are truly honoured to be awarded the prestigious Skytrax World Airline Awards for the sixth time, consecutively. Having awarded 2022’s Best Independent Airport Lounge Brand for Plaza Premium Lounge is a testament to our service excellence. The past two years have been challenging for the travel industry due to the pandemic and we would like to dedicate this win to all our colleagues who have been the backbone of our company. They have been our biggest supporters and have really put in their hard work and dedication despite the challenges we’ve been through. We are really proud of this achievement and we will continue to provide award-winning hospitality services across our global network.

Song Hoi See Founder and CEO, Plaza Premium Group

We are thrilled to be recognized by our customers by winning this prestigious award. We always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to them at every touchpoint, every day. Achieving this great success at the World Airline Awards after two of the most challenging years for the aviation industry is testament for our efforts. The fact that the award is based on the direct feedback from passengers is gratifying and a wonderful recognition for our great team. My heartfelt thanks goes to our valued guests and every member of our industrious and diligent team, who represent SunExpress with the utmost professionalism and passion every day. We will continue to listen carefully to our customers and to invest in our product and services, both on the ground and in the air.

Max Kownatzki CEO, SunExpress

We are both honoured and delighted to be recognised once again, as the world’s best long-haul low-cost carrier. As an LCC, our proposition allows consumers to enjoy the same great value for both short and long-haul travels. With border restrictions easing globally, we strive to keep travel accessible while providing customers with great experiences and connections across the world.

Mr. Ng Chee Keong Chief Operating Officer, Scoot

It truly is an honour for our airline to be recognized for our commitment to service. I thank all the hard working staff at Fiji Airways who made this award possible. We won this same award in 2019, and I am proud of the fact that we have not been complacent despite the challenging period that Fiji Airways and indeed the entire aviation industry has faced due to the pandemic. Fiji Airways is focused on major plans to enhance our products and services, to continue evolving and delivering the best to all our guests.

Mr. Andre Viljoen Managing Director and Chief Executive, Fiji Airways

This award is the result of the incredible work by the Qatar Airways team and I want to thank our valued passengers for their loyalty and appreciation for all we have offered during the most challenging and uncertain times, without compromising on the service and excellence that the airline is renowned for throughout the world. We never abandoned our loyal customers when they needed us the most, we continued flying to get people home and implemented stringent biosafety measures to provide strong reassurance for travellers, all while continuing to innovate to ensure we remain the airline of choice for millions of passengers across the globe. Being named the ‘World’s Best Airline’ for an unprecedented sixth time is an enormous achievement, and provides our passengers with even greater confidence that they can travel with Qatar Airways as the first global airline to achieve the Skytrax COVID-19 Airline Safety Rating, while transiting through Hamad International Airport, the Skytrax ‘World’s Best Airport’ for 2021.

His Excellency Mr. Akbar Al Baker Group CEO, Qatar Airways

Singapore Airlines is honoured to be named World’s Best Airline in the Skytrax awards, and I dedicate it to the 26,000 SIA Group employees who focus every day on delivering the world’s best travel experience to our customers. The World Airline Awards are based on direct feedback from customers, who we know have more airlines to choose from in this highly competitive global environment. The recognition will further motivate us to improve upon the three main pillars of our brand promise – product leadership, service excellence and network connectivity – to ensure we retain our competitive advantage, and continue to meet and exceed customer expectations.

Mr Goh Choon Phong CEO, Singapore Airlines

We just won world’s Best Low-Cost Airline for the eighth time, which is pretty damn cool. I want to thank all my staff who ensure that low-cost doesn’t mean low quality. Even though we’ve won this award eight times, we know we can be better, we want to improve our customer service, we want to improve talking to you .. we’ve got a lot of technology coming up, we’re also looking at our food, we’re also bringing wi-fi onboard.

Mr Tony Fernandes Group CEO, AirAsia

We are honoured to be recognised by the prestigious Skytrax awards. Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touchpoint, every day, all around the world. We constantly invest in our product and services, both on the ground and in the air. We listen carefully our customers, and then relentlessly challenge ourselves to deliver and exceed expectations. The fact that these awards are based on the direct feedback from passengers is gratifying and wonderful recognition for all of the hard work that’s gone into creating the Emirates experience.

Sir Tim Clark President, Emirates

It is a very proud moment for Qatar Airways to be named World’s Best Business Class, Best Business Class Airline Lounge and Best in the Middle East by the prestigious Skytrax Airline Awards, not only for myself, but for every individual at Qatar Airways who creates the passengers’ experience – from our on-board Cabin Crew to the chefs overseeing our catering, to the technicians who ensure the cabin is in perfect working order. Our commitment to continued success is unwavering and a testament to the dedication of our global teams. The airline’s renowned service, modern aircraft and luxurious cabins, combined with an expanding global network, continue to set Qatar Airways apart from the competition.

His Excellency Mr. Akbar Al Baker Group CEO, Qatar Airways

At Cathay Pacific we take pride in providing our customers with premium products and services, both in the air and on the ground. We’re delighted that they’ve recognised the quality of our signature lounges and inflight cabins. We know how much they enjoy comfortable seats, diverse inflight entertainment, excellent food, fine wines, and luxury amenities along with great service, and we’ll continue to ensure we deliver the very best to enable them to live a life well travelled.

James Ginns Director Service Delivery, Cathay Pacific Airways

ANA is committed to becoming the world’s leading airline and providing all passengers with a superior air travel experience. We are focused on providing a personalised, high-quality service which ensures the comfort and safety of all our customers.

Mr. Osamu Shinobe President and CEO, ANA All Nippon Airways

The Skytrax World Airline Awards are the result of the largest airline passenger satisfaction survey in the world. Every year it delights us that millions of travellers again recognise Turkish Airlines as the Best Airline in Europe. The airline continues to be renowned for its seamless services, including our dining and in-flight entertainment experiences. The award marks a continued period of success for us.

Mr İlker Aycı Chairman, Turkish Airlines

We appreciate passengers’ support for EVA Air and, with steady growth in the future, EVA will further expand its global network. Take the North America market for example, EVA will launch Taipei to Chicago route on 2nd November and, by the end of 2016, we will operate 77 weekly flights in this market; providing passengers from Southeast Asia with more convenient options to fly back and forth. EVA’s cabin service items are also worth mentioning, our Royal Laurel Class provides Rimowa overnight kits, noise-cancelling headphones, comfortable sleepwear and Fiji Water. Passengers seem to respond with positive feedback, and we will be sure to keep improving our offering to fit every passenger’s needs.

Mr Steve Lin Chairman, EVA Air

Qantas is really pleased to be so well-represented with three Skytrax awards and a place in the top 10 overall best airlines globally. These awards and our improved ranking in the top ten match up nicely with the really strong customer satisfaction we’re seeing through our own passenger surveys. We often say that our people are our best asset and the win for Best Airline Staff in Australia-Pacific is a testament to what a great job they do on the ground and in the air. It’s also great to see Jetstar recognised as the Best Low Cost carrier in the region for yet another year.

Alan Joyce Group CEO, Qantas

We are happy and honoured to be awarded best Airline in Western Europe and best Transatlantic Airline by over 18 million passengers for the 4th time in a row. This underlines our efforts to create the perfect experience for every passenger on every journey on a Lufthansa flight.

Dr Reinhold Huber Vice President Passenger Experience Design, Lufthansa

The success in winning The World’s Best Cabin Crew award once more in 2016 reflects the highest commitment from everyone in Garuda Indonesia, particularly the cabin crew, in delivering the best service with highest standard to all passengers. Service delivery is one of our biggest concern, as well as safety and security. After achieving the award in previous two years, we committed to give our best to all passengers, mainly because we do understand that to maintain the prestigious title is way harder than to achieve. As in the Sky Beyond strategy, Garuda Indonesia will still be focusing in service enhancement program in the future. We would like to thank our loyal passengers for supporting us continuously hence enabling us to win the “The World’s Best Cabin Crew” award for the third consecutive years. We proudly present this precious award specially for our nation, Indonesia.

Arif Wibowo President and CEO, Garuda Indonesia

These awards are a testament to the hard work and dedication of everyone at Thai Airways International, devoting great attention to detail in providing service to passengers and having such determination to better ourselves for improved customer satisfaction. It is a testament that we are on the right path – growing and expanding sustainably to serve every customer, whom we value greatly. I am indeed very proud of THAI to have achieved this recognition.

Mr Charamporn Jotikasthira President, Thai Airways

It is an incredible honor to be named the Best Low Cost Airline in North America, and the Best Airline in North America – the latter for the second consecutive year – in the prestigious World Airline Awards. This distinction is a testament to our approximately 3,000 teammates who are so passionate about their work. Thanks to them, over the past nine years, we’ve been able to revolutionize the industry and create an airline that people actually love flying.

David Cush President and CEO, Virgin America

We would like to express our deepest gratitude to our customers who voted us for the best Economy Class cabin, best seats and best onboard catering. Asiana Airlines is extremely honored and thrilled that its economy class product and service standards were highly recognized as the world’s best. We will continue to make our utmost effort to provide total satisfaction to every customer.

Kim Soo Cheon President & CEO, Asiana Airlines

I am pleased that our customers have given us such high marks. This shows me that the quality of our service on the ground and in the air is convincing to passengers. I would like to particularly thank our employees for their efforts each and every day.

Kay Kratky CEO, Austrian Airlines

As a Thai national carrier, we are extremely delighted and proud to have received the awards which truly reflect a higher level of service and safety standard of Thailand aviation. And as a carrier, these achievements have fully manifested our continuous commitment to strive for excellence in airline services. It is not only served as a proof of passenger’s recognition, but also a great encouragement to motivate us to attain even better performance. On behalf of everyone at Bangkok Airways, I would like to thanks all the voters and most importantly – the dedication of our staffs to excel in a complete airline services. We promise to keep up with our services to provide the highest standard to underline our commitment to be ASIA’S BOUTIQUE AIRLINE.

Capt. Puttipong Prasarttong-Osoth President, Bangkok Airways

We are extremely proud to be named by our customers as the best airline in Northern Europe. We develop our customer experience with passion and this award proves that our customers value our Nordic way.

Piia Karhu SVP Customer Experience Development, Finnair

I am honoured to accept these awards but this recognition belongs most of all to Norwegian’s hard-working staff and our loyal passengers. We believe that not only should air travel be affordable to all, but also that low-cost can still mean high-quality. It is truly rewarding to see that our brand new planes, expansive route network, low fares and the great service offered by our crew have been appreciated by passengers. These awards give us huge momentum as we continue our ambitious expansion plans in Europe, the US and beyond.

Bjørn Kjos CEO, Norwegian

All of us at AEGEAN are deeply humbled by this important award, the Skytrax World Airline Award, for the 6th consecutive year. It only motivates us to do more for our valued customers. We take service extremely seriously and are proud that our effort to focus on this key area of our business has been acknowledged at Passengers Choice awards. I wish to dedicate this award to all team members of AEGEAN who have been consistently stepping up our services to attract and retain our valued customers.

Mr. Dimitris Gerogiannis CEO, Aegean Airlines

Winning the award for Best East European Airline for the 4th time is momentous for Aeroflot. To be a repeated Skytrax winner is a great honour. Aeroflot’s sole aim is to become better, more efficient, more creative — and to offer our customers a world-class level of service. We are determined to achieve new victories, more recognition, including boosting our service offering.

Mr Vitaly Saveliev CEO, Aeroflot

We are very pleased to have won the Skytrax Award as Best Airline in Africa, for the fourteenth consecutive year, which demonstrates that SAA can rightfully take its place as one of the leading airlines in the world, despite the challenges (it) faces. Awards are important in building staff morale as they instil a sense of pride from our customers and employees alike.

Musa Zwane Acting CEO, South African Airways

Every one of our staff is dedicated to consistently providing service excellence and therefore we are honoured to receive these prestigious Skytrax awards for the fifth consecutive year. We continue to deeply appreciate the enormous support shown by our customers in the Skytrax survey and will continue to strive for even higher standards in the future.

Mr Peter Foster President and CEO, Air Astana

Three years in a row is a significant accomplishment. The commitment of our entire team to providing the highest level of service to our passengers is what helps us stay at this consistently high level. I believe that the service aspect of our value proposition sets us apart, and being recognized as North America’s best regional airline is a true representation of this.

Mr Robert Deluce President and CEO, Porter Airlines

We are humbled and honoured to win this award for the seventh consecutive year. What makes it even more special is that it comes at a time when we are completing our ten years of operations in India. This achievement has only been possible because of the unflinching support of our 14,000 members of the IndiGo family, who every single day come to work with one commitment- to provide our flyers with a hassle free experience, ensuring that they reach their destination on time. What’s also heartening to see is the impact that our people at IndiGo have been able to create on the larger community through their volunteering efforts – whether it’s about making a difference to a child’s life through our 6E Scholars programme, working towards a cleaner environment or empowering women from the humblest of socio-economic backgrounds. Each individual at IndiGo has been able make a change and define a larger purpose. These are truly exciting times for the Indian aviation industry and we are looking forward to continue to provide an unmatched quality travel experience to our customers.

Aditya Ghosh President, IndiGo

We are thrilled to be globally recognised by our customers by winning these four prestigious awards. Becoming the first airline to be named as ‘Airline of the Year’ for the fifth time is a landmark achievement and, combined with three other major Skytrax awards, it is testament to the tireless efforts of the entire Qatar Airways team. It is a proud moment for the airline as our constant innovation and service standards set the benchmark in our industry.

His Excellency Mr. Akbar Al Baker Group CEO, Qatar Airways

These awards demonstrate that we are even closer to our vision, which is to build the best airline in the world. I thank all our crewmembers, to act impeccably in their day to day, allowing Azul to reach even higher achievements.

Mr Antonoaldo Neves President, Azul

We are incredibly proud to receive the World’s Best Leisure Airline award again. We’re committed to providing our customers with amazing holiday experiences and so are constantly looking for ways to modernise the fleet and enhance the on board experience. We have recently celebrated the arrival of the larger Boeing 787-9 Dreamliner into the fleet as part of our five-year vision, which will enable us to fly even more customers to their dream destinations.

Mr John Murphy Managing Director, Thomson Airways

Hawaii is a special place with a rich history and the unique culture of aloha. Our employees deliver our authentic Hawaiian hospitality to over 11 million guests every year. On behalf of our entire ‘ohana, we’re honored to accept this award.

Mark Dunkerley President and CEO, Hawaiian Airlines

We are proud that Skytrax, the most reputed customer-service tracking organization in the airline industry, has recognized our service delivery for the second time. We thank Skytrax for this recognition and make the pledge to our customers to work even harder to meet their high expectations. We also thank our valued customers for the strong vote of confidence in our services and for choosing Ethiopian as their preferred travel partner. I also take this opportunity to thank and appreciate the hard work of my 12,000 strong men and women at the Ethiopian family who have made the airline a global winner.

Mr Tewolde GebreMariam CEO, Ethiopian Airlines

We are deeply humbled by receiving this important honour and are extremely gratified that all of our hard work to exceed our travellers’ expectation is recognized. I would like to thank all my Plaza Premium Lounge colleagues who have worked tirelessly to ensure we offer innovative products and world-class services to our travellers.

Mr. Song Hoi-see Founder and CEO, Plaza Premium Group

I am accepting this award on behalf of more than 430,000 employees who deliver our customer promise to more than 640 million passengers each year. Regaining this accolade shows that investing into technology which facilitates the delivery of our Alliance customer benefits is paying off and that travellers are noticing a difference. Following the recent decision of our Chief Executive Board, we will invest further in modern systems and so continuously improve the Alliance travel experience.

Mark Schwab CEO, Star Alliance

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