Garuda Indonesia wins the top Award for the World's Best Cabin Crew, with Singapore Airlines ranked second, ahead of ANA All Nippon Airways in third place.
The Best Airline Cabin Crew awards recognise the highest all-round performance of cabin staff, for hard service (e.g. techniques, efficiency, attention etc), and soft service characteristics (e.g. staff enthusiasm, attitude, friendliness and hospitality).
The World's Best Airline Cabin Crew 2023
President & CEO of Garuda Indonesia Irfan Setiaputra expressed his gratitude: “Garuda Indonesia is thrilled to receive the title of World's Best Cabin Crew for the sixth time at the 2023 World Airline Awards. This global recognition reflects on how Garuda Indonesia, as national flag carrier, manages its services thoroughly, including assuring the hospitality of Indonesia and sincerity well delivered from our cabin crew to the passengers. This award also reaffirms the company’s performance that shows positive recovery after the pandemic, which hopefully could have a multiplier effect for all aspects, specifically towards the tourism industry in Indonesia, by providing exquisite flight services for everyone. We also would like to thank the passengers for trusting Garuda Indonesia services to smooth their journey. This achievement is indeed our motivation to develop more initiatives and keep our commitment to enhancing the passengers' satisfaction needs.”