ANA All Nippon Airways continues its success at the World Airline Awards, winning the award for the World's Best Airport Services in 2024, with Japan Airlines in 2nd place and Cathay Pacific in third place.
The Award evaluates customer satisfaction with an airline's staff service at its hub airport, including ticketing, check-in, lounges, boarding, transfer and arrivals processes.
The World's Best Airport Services 2024
"It is an incredible honor to once again be recognized for such prestigious honors by SKYTRAX, and these accolades are a testament to the tremendous efforts of our frontline staff and the unwavering commitment of all ANA employees to deliver an unbeatable customer experience," said Shinichi Inoue, President and CEO of ANA. "This dedication to excellence in customer service resulted in record profitability last fiscal year, but we will never rest when it comes to providing unforgettable experiences for our passengers. Every interaction with our customers is a 'moment of truth' as Jan Carlzon - former CEO of SAS - so aptly stated. With safety as our top priority, we will strive to continuously innovate and refine our service offerings, ensuring that each and every touchpoint becomes an opportunity to create something amazing and unite the world in wonder."
