ANA All Nippon Airways continues previous year successes by winning the award for the Best Airport Services, with Japan Airlines in 2nd place and Asiana Airlines in third place
The Award evaluates customer satisfaction with an airline's staff service at its hub airport, including ticketing, check-in, lounges, boarding, transfer and arrivals processes.
The World's Best Airport Services 2023
Shinichi Inoue, President and CEO of ANA, said, "Through the commitment of all our employees to deliver unbeatable customer experience, ANA has earned 3rd place in the prestigious SKYTRAX Airline of the Year award as well as three categories,” “With the multiple recognitions, it is undeniable that ANA's track record is unprecedented. However, while we are humbled by these accolades, we are determined to continue improving our quality to bring about further innovation. To meet the evolving needs of our passengers in the post-COVID era, we will raise our efforts to unite the world in wonder by offering customer oriented service, products and experiences at the next level.”