World's Best Airport Services

Japan's ANA All Nippon Airways was a repeat winner of this prestigious award, being named by customers as the Best Airline in the world for it's Quality of Airport Services in 2016 (provided at Tokyo Haneda and Narita airports). The results highlight the success and dominance that Asian carriers enjoy in this category.

The Award for the world's Best Airport Services recognises the airlines that customers have ranked as best for the Quality of airport staff services and general airport product facilities. This covers all types of travel for passenger departures, arrivals and transit. The accolade reflects the standards an airline provides at it's home base airport, and assesses staff service from both attitudinal and efficiency aspects.
World's Best Airport Services
1ANA All Nippon Airways
2EVA Air
3Thai Airways
4Asiana Airlines
5Cathay Pacific
6Garuda Indonesia
7Singapore Airlines
8Japan Airlines
10China Airlines
About the World Airline Awards

The World Airline Awards are most coveted Quality accolades for the airline industry, often referred to as "the Oscars of the aviation industry", and are a global benchmark of airline excellence. Travellers across the globe take part each year in the world’s largest airline passenger satisfaction survey to decide the winners. Skytrax Survey and Awards Methodology is fully transparent, and the processes remain 100% independent with no payment by any airline or other outside organisation for any aspect of the customer survey or Awards presentation event.

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