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Best Airport Services 2017

Japan's ANA All Nippon Airways is a repeat winner of this prestigious award, being named by customers as the Best Airline in the world for it's Quality of Airport Services in 2017 (provided at Tokyo Haneda and Narita airports). The results highlight the success and dominance that Asian carriers enjoy in this category. The Award for the world's Best Airport Services recognises the airlines that customers have ranked as best for the Quality of airport staff services and general airport product facilities. This covers all types of travel for passenger departures, arrivals and transit. The accolade reflects the standards an airline provides at it's home base airport, and assesses staff service from both attitudinal and efficiency aspects.
World's Best Airport Services 2017
1ANA All Nippon Airways
2EVA Air
3Thai Airways
4Cathay Pacific
5Lufthansa
6Japan Airlines
7Asiana Airlines
8Garuda Indonesia
9Qantas Airways
10Singapore Airlines
11China Airlines
12KLM
13Qatar Airways
14Austrian
15Hainan Airlines
16British Airways
17Hong Kong Airlines
18Virgin Australia
19Emirates
20China Southern
About the World Airline Awards

The airline survey and awards process is independent and impartial, introduced by Skytrax in 1999 to provide a customer satisfaction study that was global, reflecting the international scale of the airline industry. Travellers across the globe vote in the world’s largest airline passenger satisfaction survey to decide the award winners.

All costs for the project are paid by Skytrax, and airlines do not pay any type of survey entry / registration fee, or to attend the awards event. There are no charges for airline use of the award logos and results. Airlines can invite and encourage their customers to participate in the airline survey, but no element of financial or other inducement can be offered.

Why do Skytrax continue to deliver such a project without seeking to benefit financially? This relates back to the commitment made by Skytrax at launch in 1999 that for the survey to provide meaningful results it had to remain independent and impartial, and should not have any payment or sponsorship from within the airline industry.

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