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Best Airline Staff 2017

The Best Airline Staff Service awards recognise service excellence across the entire spectrum of front-line customer service touch points. This covers airline staff Service for both the airport and onboard experience. Customer satisfaction scoring covers staff service efficiency, friendliness and service hospitality, staff language skills and overall quality consistency for the airline front-line staff.
Best Airline Staff in Africa
1South African Airways
2Ethiopian Airlines
3Air Seychelles
4Royal Air Maroc
5Kenya Airways
6Air Austral
7Air Mauritius
8Kulula
9Mango
10TAAG Angola Airlines
Best Airline Staff in Asia
1ANA All Nippon Airways
2Garuda Indonesia
3Singapore Airlines
4Thai Airways
5EVA Ai
6Japan Airlines
7AirAsia
8Cathay Pacific
9Asiana Airlines
10Hainan Airlines
Best Airline Staff in Australia/Pacific
1Virgin Australia
2Qantas Airways
3Air New Zealand
4Fiji Airways
5Jetstar Airways
6AirCalin
7Tiger Airways
8Air Vanuatu
9Air Tahiti Nui
10Solomon Airlines
Best Airline Staff in China
1Hainan Airlines
2China Southern
3Shenzhen Airlines
4China Eastern
5Xiamen Airlines
6Air China
7Juneyao Airlines
8West Air
9Tianjin Airlines
10Spring Airlines
Best Airline Staff in C Asia / India
1Air Astana
2Indigo
3Vistara
4Azerbaijan Airlines
5SriLankan Airlines
6Jet Airways
7Air India
8SpiceJet
9Uzbekistan Airways
10GoAir
Best Airline Staff in Europe
1Austrian
2KLM
3Lufthansa
4Aer Lingus
5Turkish Airlines
6Air France
7Virgin Atlantic
8Aeroflot
9British Airways
10Iberia
Best Airline Staff in the Middle East
1Oman Air
2Qatar Airways
3Etihad Airways
4Emirates
5Saudi Arabian Airlines
6Royal Jordanian
7Flynas
8Gulf Air
9El Al
10flyDubai
Best Airline Staff in North America
1Alaska Airlines
2Air Canada
3jetBlue Airways
4Virgin America
5Hawaiian Airlines
6Southwest Airlines
7Delta Air Lines
8WestJet
9Porter Airlines
10Air Transat
Best Airline Staff in South America
1Azul
2Avianca
3LATAM
4Sky Airline
5TAME
6Easyfly
7Aerolineas Argentinas
8Austral
9Gol
10VivaColombia
Best Airline Staff in C America/Caribbean
1Copa Airlines
2Caribbean Airlines
3Bahamasair
4Air Caraibes
5interCaribbean
About the World Airline Awards

The airline survey and awards process is independent and impartial, introduced by Skytrax in 1999 to provide a customer satisfaction study that was global, reflecting the international scale of the airline industry. Travellers across the globe vote in the world’s largest airline passenger satisfaction survey to decide the award winners.

All costs for the project are paid by Skytrax, and airlines do not pay any type of survey entry / registration fee, or to attend the awards event. There are no charges for airline use of the award logos and results. Airlines can invite and encourage their customers to participate in the airline survey, but no element of financial or other inducement can be offered.

Why do Skytrax continue to deliver such a project without seeking to benefit financially? This relates back to the commitment made by Skytrax at launch in 1999 that for the survey to provide meaningful results it had to remain independent and impartial, and should not have any payment or sponsorship from within the airline industry.

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