2021 airline awards

World’s Best Airport Services 2021

ANA All Nippon Airways wins the 2021 award for the World's Best Airport Services, ahead of Singapore Airlines in 2nd place, and Japan Airlines in 3rd position


The Award evaluates customer satisfaction with an airline's staff service at its hub airport, including ticketing, check-in, lounges, boarding, transfer and arrivals processes.

The 2021 Awards are based on a much extended customer survey period from September 2019 to July 2021, representing a mix of normal travel times combined with travel during the global pandemic.

The World's Best Airport Services 2021

1

ANA All Nippon Airways

2

Singapore Airlines

3

Japan Airlines

4

Thai Airways

5

Garuda Indonesia

6

EVA Air

7

Hainan Airlines

8

Asiana Airlines

9

Cathay Pacific Airways

10

Qatar Airways

11

Korean Air

12

British Airways

13

Etihad Airways

14

Bangkok Airways

15

Qantas Airways

16

Emirates

17

Swiss International Air Lines

18

Flynas

19

Lufthansa

20

Austrian Airlines

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