ANA All Nippon Airways wins the 2021 award for the World's Best Airport Services, ahead of Singapore Airlines in 2nd place, and Japan Airlines in 3rd position
The Award evaluates customer satisfaction with an airline's staff service at its hub airport, including ticketing, check-in, lounges, boarding, transfer and arrivals processes.
The 2021 Awards are based on a much extended customer survey period from September 2019 to July 2021, representing a mix of normal travel times combined with travel during the global pandemic.
