Singapore Airlines retains its title by winning the 2021 award for the World's Best Cabin Crew, with ANA All Nippon Airways in second place, ahead of Thai Airways in third place.
The 2021 Awards are based on a much extended customer survey period from September 2019 to July 2021, representing a mix of normal travel times combined with travel during the global pandemic.
The World's Best Airline Cabin Crew 2021
The Best Airline Cabin Crew awards recognise the highest all-round performance of cabin staff, for hard service (e.g. techniques, efficiency, attention etc), and soft service characteristics (e.g. staff enthusiasm, attitude, friendliness and hospitality).
