2021 airline awards

World’s Best Airline Cabin Crew 2021

Singapore Airlines retains its title by winning the 2021 award for the World's Best Cabin Crew, with ANA All Nippon Airways in second place, ahead of Thai Airways in third place.


The 2021 Awards are based on a much extended customer survey period from September 2019 to July 2021, representing a mix of normal travel times combined with travel during the global pandemic.

The World's Best Airline Cabin Crew 2021


The Best Airline Cabin Crew awards recognise the highest all-round performance of cabin staff, for hard service (e.g. techniques, efficiency, attention etc), and soft service characteristics (e.g. staff enthusiasm, attitude, friendliness and hospitality).

1

Singapore Airlines

2

ANA All Nippon Airways

3

Thai Airways

4

Garuda Indonesia

5

Japan Airlines

6

Hainan Airlines

7

EVA Air

8

Asiana Airlines

9

Cathay Pacific Airways

10

Qatar Airways

11

British Airways

12

Korean Air

13

China Airlines

14

Vistara

15

Bangkok Airways

16

Emirates

17

Air New Zealand

18

Virgin Atlantic

19

Etihad Airways

20

Lufthansa

Best Cabin Crew in Africa 2021

1

Ethiopian Airlines

Best Cabin Crew in China 2021

1

Hainan Airlines

Best Cabin Crew in Europe 2021

1

British Airways

Best Cabin Crew in India / Southern Asia 2021

1

Vistara

Best Cabin Crew in Indonesia 2021

1

Garuda Indonesia

Best Cabin Crew in Japan 2021

1

ANA All Nippon Airways

Best Cabin Crew in Northern Europe 2021

1

Finnair

Best Cabin Crew in Russia 2021

1

Aeroflot

Best Cabin Crew in Southern Europe 2021

1

Turkish Airlines

Best Cabin Crew in the Middle East 2021

1

Qatar Airways

Best Cabin Crew in South America 2021

1

Azul Airlines

Best Cabin Crew in the USA 2021

1

Delta Air Lines

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