Cookie Policy

Please read our Cookie policy
What are cookies?

Like most websites, this site uses cookies. Cookies are small text files stored on your computer by your browser. They’re used for many things, such as remembering whether you’ve visited the site before, or to help us work out how many new website visitors we get each month.

How we use cookies?

By using this website, you agree that we can store and access cookies, IP addresses and use other methods in order to collect website usage data, and improve your online experience of our website. This can include information about your use of the website, the browser and device type you are accessing it from and where you are in the world.

When we use cookies?

We use cookies on for:

Technical : Cookies are used for technical reasons to enable the efficient working of

Ease of use : Cookies are used to enhance the ease of site use for customers.

Tracking : Cookies are used to gather statistics on how visitors use our site, so that we can make improvements to its usability.

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About the World Airline Awards

The airline survey and awards process is independent and impartial, introduced by Skytrax in 1999 to provide a customer satisfaction study that was global, reflecting the international scale of the airline industry. Travellers across the globe vote in the world’s largest airline passenger satisfaction survey to decide the award winners.

All costs for the project are paid by Skytrax, and airlines do not pay any type of survey entry / registration fee, or to attend the awards event. There are no charges for airline use of the award logos and results. Airlines can invite and encourage their customers to participate in the airline survey, but no element of financial or other inducement can be offered.

Why do Skytrax continue to deliver such a project without seeking to benefit financially? This relates back to the commitment made by Skytrax at launch in 1999 that for the survey to provide meaningful results it had to remain independent and impartial, and should not have any payment or sponsorship from within the airline industry.

» Awards Methodology

» Award Testimonials

DISCLAIMER NOTICE: Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

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