About the World Airline Awards

The World Airline Awards began in 1999, when Skytrax launched its first global, annual airline customer satisfaction survey. In 2000, the survey attracted a worldwide completion of 2.2 million entries which has since grown annually, with the latest 2016-2017 survey achieving 19.87 million completed, eligible entries.

The mandate for the Skytrax survey from the outset was to deliver a survey and airline awards process that is 100% independent, impartial and global. This mandate remains paramount to all aspects in the present day. Skytrax operate the Awards on a not-for-profit basis, applying rigorous monitoring to the survey process, and guarantee that there is no outside influence.
The integrity and reputation of the Skytrax Passenger's Choice Awards relies on the ability to maintain transparency across all areas of the survey and awards format. Whilst some Award winning airlines may not be the favourite of everyone, Skytrax remind users that Award winning airlines are voted for by customers, and not by Skytrax. A key directive of the survey is for customers to make their own, personal choices as to which airlines they consider to be the best, underlining the brand as the Passenger's Choice Awards.

The World Airline Awards are most coveted Quality accolades for the airline industry, often referred to as "the Oscars of the aviation industry", and are a global benchmark of airline excellence. Travellers across the globe take part each year in the world’s largest airline passenger satisfaction survey to decide the winners. Skytrax Survey and Awards Methodology is fully transparent, and the processes remain 100% independent with no payment by any airline or other outside organisation for any aspect of the customer survey or Awards presentation event.
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