The World Airline Awards

The World Airline Awards began in 1999, when Skytrax launched its first global, annual airline customer satisfaction survey. In 2000, the survey attracted a worldwide completion of 2.2 million entries which has since grown annually, with the latest 2016-2017 survey achieving 19.87 million completed, eligible entries.

The mandate for the Skytrax survey from the outset was to deliver a survey and airline awards process that is independent, impartial and global. This mandate remains paramount to all aspects in the present day.

There are no survey entry fees, no payment to attend the awards event, and no charges for any use of the award logos and results by winning airlines.
The integrity and reputation of the World Airline Awards is based on transparency across all areas of the survey and awards format. Whilst some Award winning airlines may not be the favourite of everyone, we remind users that Award winning airlines are voted for by customers, and not by Skytrax. A key directive of the survey is for customers to make their own, personal choices as to which airlines they consider to be the best, underlining the brand as the Passenger's Choice Awards.

The World Airline Awards are most coveted Quality accolades for the airline industry, often referred to by media as "the Oscars of the aviation industry", and are a global benchmark of airline excellence. Travellers across the globe take part each year in the world’s largest airline passenger satisfaction survey to decide the winners.

The Survey and Awards Methodology is transparent and independent with no payment by any airline for any aspect of the customer survey or Awards event.

» Awards Methodology

» Award Testimonials
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