2017 World Airline Awards announced

By Peter Miller, Skytrax

Voted Best Airline by travellers across the world in the annual passenger survey, the Doha based carrier has now won the prestigious Airline of the Year title for a fourth time. Qatar Airways enjoyed further success by winning major awards for the World’s Best Business Class, the World’s Best First Class Lounge and as the Best Airline in the Middle East.

Singapore Airlines, a perennial favourite in the awards was ranked No. 2 in the world, also receiving awards as the Best Airline in Asia, the World’s Best Business Class seat and for having the Best Premium Economy Onboard Catering.

Referred to by media as the “Oscars of the aviation industry”, the World Airline Awards are held in high esteem for clarity of process and independence, with no outside sponsorship or external influence. The survey voting processes and awards results analysis were subject to detailed, independent assessment by the UK advertising authority (ASA) in 2015 and found fully compliant, transparent and independent.

The survey enables any airline in the world to be nominated, allowing travellers to make their own choice, underlining the brand as the Passenger’s Choice Awards.

19.87 million eligible survey entries were counted in the final results, and 105 nationalities participated in the survey from August 2016 to May 2017. The survey covered over 325 airlines, from largest international airlines to smaller domestic carriers, measuring Quality standards for 41 KPI’s across front-line product and service factors in the Airport and Onboard environments. View the World Airline Awards methodology

Some key results are listed below, the full Award results are available on this website.

The World’s Top 20 Airlines 2017

1. Qatar Airways
2. Singapore Airlines
3. ANA All Nippon Airways
4. Emirates
5. Cathay Pacific
6. EVA Air
7. Lufthansa
8. Etihad Airways
9. Hainan Airlines
10. Garuda Indonesia
11. Thai Airways
12. Turkish Airlines
13. Virgin Australia
14. Swiss Int’l Air Lines
15. Qantas Airways
16. Japan Airlines
17. Austrian
18. Air France
19. Air New Zealand
20. Asiana Airlines

View the Top 100 Airlines 2017

World’s Best Cabin Staff

1. Garuda Indonesia
2. ANA All Nippon Airways
3. EVA Air
4. Thai Airways
5. Singapore Airlines
6. Qatar Airways
7. Asiana Airlines
8. Japan Airlines
9. Cathay Pacific
10. Hainan Airlines
11. Austrian
12. Lufthansa
13. Oman Air
14. Etihad Airways
15. Emirates
16. Malaysia Airlines
17. KLM
18. Virgin Australia
19. Swiss Int’l Air Lines
20. Turkish Airlines

World’s Best Inflight Entertainment

1. Emirates
2. Qatar Airways
3. Singapore Airlines
4. Turkish Airlines
5. Virgin Atlantic
6. Lufthansa
7. Qantas Airways
8. Etihad Airways
9. Delta Air Lines
10. Thai Airways

World’s Best Airline Cabin Cleanliness

1. EVA Air
2. ANA All Nippon Airways
3. Japan Airlines
4. Asiana Airlines
5. Cathay Pacific
6. Hainan Airlines
7. Korean Air
8. Qatar Airways
9. Singapore Airlines
10. Lufthansa

World’s Best Low-Cost Airlines

1. AirAsia
2. Norwegian
3. jetBlue Airways
4. easyJet
5. Virgin America
6. Jetstar Airways
7. AirAsia X
8. Azul Linhas Aéreas Brasileiras
9. Southwest Airlines
10. IndiGo

World’s Best First Class

1. Etihad Airways
2. Emirates
3. Lufthansa
4. Air France
5. Singapore Airlines
6. ANA All Nippon Airways
7. Cathay Pacific
8. Qatar Airways
9. Japan Airlines
10. Qantas Airways

World’s Best Business Class

1. Qatar Airways
2. ANA All Nippon Airways
3. Singapore Airlines
4. Etihad Airways
5. Lufthansa
6. Turkish Airlines
7. Garuda Indonesia
8. Cathay Pacific
9. Emirates
10. EVA Air

World’s Best Premium Economy Class

1. Qantas Airways
2. Air New Zealand
3. Lufthansa
4. Singapore Airlines
5. Air France
6. Japan Airlines
7. Virgin Australia
8. China Airlines
9. Aeroflot Russian Airlines
10. ANA All Nippon Airways

World’s Best Economy Class

1. Thai Airways
2. Qatar Airways
3. Asiana Airlines
4. Garuda Indonesia
5. Singapore Airlines
6. Japan Airlines
7. Emirates
8. ANA All Nippon Airways
9. EVA Air
10. Lufthansa

World’s Best Regional Airlines

1. Bangkok Airways
2. Hong Kong Airlines
3. Cathay Dragon
4. Alaska Airlines
5. Aegean Airlines
6. Avianca
7. Porter Airlines
8. SilkAir
9. Copa Airlines
10. Juneyao Airlines