Qatar Airways is voted the World’s Best Airline for the fifth time at the 2019 World Airline Awards

Posted on 18th June 2019 in 2019 World Airline Awards, Paris Air Show

By Peter Miller, Skytrax : Paris Air Show : 18th June 2019

Airline leaders and top airline management from across the globe today attended the 2019 World Airline Awards held at Paris Air Show to receive their accolades voted for by customers. Qatar Airways scooped the top award being named the World’s Best Airline, also winning awards for the World’s Best Business Class, the World’s Best Business Class Seat and the Best Airline in the Middle East. Singapore Airlines won a top accolade as the World’s Best Cabin Crew, and was honoured with awards for the World’s Best First Class, the Best Airline in Asia and the World’s Best First Class Seat.

Qatar Airways Group Chief Executive, Mr Akbar Al Baker, said: “We are thrilled to be globally recognised by our customers by winning these four prestigious awards. Becoming the first airline to be named as ‘Airline of the Year’ for the fifth time is a landmark achievement and, combined with three other major Skytrax awards, it is testament to the tireless efforts of the entire Qatar Airways team. It is a proud moment for the airline as our constant innovation and service standards set the benchmark in our industry.”

Edward Plaisted of Skytrax said: “To be named as the World’s Best Airline is a great recognition of Qatar Airways high standards, and recognises the hard work and dedication from every member of staff to satisfy customers. To achieve this accolade for a fifth time is a remarkable achievement, and we congratulate them for this unique success. All of today’s award winning airlines are voted for by customers, and the focus of our annual survey is for travellers to make their own, personal choices as to which airlines they consider to be best. We operate the survey and awards in a 100% independent and impartial format according to the commitment we gave back in 1999, and whilst every winner may not be the favourite of everyone, those that disagree should understand that these are the Passenger’s Choice Awards.”


The World’s Top 10 Airlines of 2019

  1. Qatar Airways
  2. Singapore Airlines
  3. ANA All Nippon Airways
  4. Cathay Pacific
  5. Emirates
  6. EVA Air
  7. Hainan Airlines
  8. Qantas Airways
  9. Lufthansa
  10. Thai Airways

View the full World Airline Awards results, at the A-Z Award Winners page.

World’s Best Cabin Staff 2019

  1. Singapore Airlines
  2. Garuda Indonesia
  3. ANA All Nippon Airways
  4. Thai Airways
  5. EVA Air
  6. Cathay Pacific
  7. Hainan Airlines
  8. Japan Airlines
  9. Qatar Airways
  10. China Airlines

View the World’s Best Cabin Staff 2019


World’s Best Low-Cost Airlines 2019

  1. AirAsia
  2. easyJet
  3. Norwegian
  4. Southwest Airlines
  5. AirAsiaX
  6. Jetstar Airways
  7. WestJet
  8. Indigo
  9. Ryanair
  10. Eurowings

View the World’s Best Low-Cost Airlines 2019


The World’s Cleanest Airlines

  1. EVA Air
  2. Japan Airlines
  3. ANA All Nippon Airways
  4. Singapore Airlines
  5. Asiana Airlines
  6. Hainan Airlines/
  7. Swiss Int’l Air Lines
  8. Cathay Pacific
  9. Qatar Airways
  10. Lufthansa

View the World’s Cleanest Airlines 2019


Other notable winners included Air Transat voted the World’s Best Leisure Airline, ANA All Nippon Airways as the World’s Best Airport Services, Norwegian is the World’s Best Low-Cost Long Haul Airline, Star Alliance the World’s Best Airline Alliance, Philippine Airlines as the World’s Most Improved Airline, Bangkok Airways as the World’s Best Regional Airline.

About the World Airline Awards

Celebrating their 19th anniversary, the World Airline Awards are independent and impartial, introduced in 1999 to provide a customer satisfaction study that was truly global. The awards are frequently referred to by media around the world as “the Oscars of the aviation industry”.

Over 100 customer nationalities participated in the survey with 21.65 million eligible entries counted in the results. All survey entries were screened to identify IP and user information, with duplicate, suspect or ineligible entries deleted. Over 300 airlines are featured in the 2018/2019 survey results. The customer survey forms were offered in English, French, Spanish, Russian, Japanese and Chinese.

The online survey operated from September 2018 to May 2019. On a year-to-year basis, further substantial increases in customer voting were recorded across the Chinese and Spanish language surveys. View the Survey Methodology.

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