Saudi Arabian Airlines wins the 2021 award as the World's Most Improved Airline, ahead of Rwandair in 2nd place and JetSmart in 3rd position
The World's Most Improved Airline award reflects an airline's Quality improvement across the entire Awards programme, which analyses an airline's change in the global rating, and performance improvements in different award categories.
The 2021 Awards are based on a much extended customer survey period from September 2019 to July 2021, representing a mix of normal travel times combined with travel during the global pandemic.
