2021 airline awards

World’s Best Airline Staff 2021

The Best Airline Staff Service awards recognise the combined airline staff service across both the airport and the onboard experience, and the results for all global regions are shown below



The 2021 Awards are based on a much extended customer survey period from September 2019 to July 2021, representing a mix of normal travel times combined with travel during the global pandemic.

Best Airline Staff in Africa 2021

1

RwandAir

2

Ethiopian Airlines

3

South African Airways

4

Royal Air Maroc

5

Kenya Airways

6

Fastjet

7

FlySafair

8

Air Mauritius

9

Air Seychelles

10

Mango

Best Airline Staff in Asia 2021

1

ANA All Nippon Airways

2

Singapore Airlines

3

Japan Airlines

4

Cathay Pacific Airways

5

Thai Airways

6

Garuda Indonesia

7

EVA Air

8

Hainan Airlines

9

Korean Air

10

Asiana Airlines

Best Airline Staff in Australia/Pacific 2021

1

Qantas Airways

2

Air New Zealand

3

Fiji Airways

4

Virgin Australia

5

Rex Airlines

6

Jetstar Airways

7

Air Tahiti Nui

8

AirCalin

9

Air Vanuatu

10

Air Niugini

Best Airline Staff in China 2021

1

Hainan Airlines

2

China Southern Airlines

3

Juneyao Airlines

4

Xiamen Airlines

5

Spring Airlines

6

West Air

7

China Eastern Airlines

8

Air China

9

Shenzhen Airlines

10

Tianjin Airlines

Best Airline Staff in Central Asia 2021

1

Azerbaijan Airlines

2

Air Astana

3

Buta Airways

4

FlyArystan

5

Uzbekistan Airways

6

Qazaq Air

7

Turkmenistan Airlines

8

Kam Air

9

SCAT Airlines

Best Airline Staff in India / Southern Asia 2021

1

Vistara

2

IndiGo

3

SriLankan Airlines

4

SpiceJet

5

GoAir

6

Air India

7

Biman Bangladesh Airlines

8

Maldivian

9

Air India Express

10

Pakistan Int'l Airlines

Best Airline Staff in Europe 2021

1

British Airways

2

Austrian Airlines

3

Air France

4

KLM Royal Dutch Airlines

5

Aeroflot

6

Lufthansa

7

Virgin Atlantic

8

Finnair

9

Turkish Airlines

10

Aegean Airlines

Best Airline Staff in the Middle East 2021

1

Oman Air

2

Qatar Airways

3

Emirates

4

Saudi Arabian Airlines

5

Etihad Airways

6

Flynas

7

Gulf Air

8

Jazeera Airways

9

flyDubai

10

Flyadeal

Best Airline Staff in North America 2021

1

Air Canada

2

Delta Air Lines

3

Southwest Airlines

4

WestJet

5

JetBlue Airways

6

Alaska Airlines

7

United Airlines

8

Air Transat

9

Hawaiian Airlines

10

American Airlines

Best Airline Staff in South America 2021

1

Azul Airlines

2

LATAM

3

JetSmart

4

Sky Airline

5

Avianca

6

Gol

7

Aerolineas Argentinas

8

Easyfly

9

Wingo

10

Viva Air

Best Airline Staff in Central America / Caribbean 2021

1

Caribbean Airlines

2

Copa Airlines

3

Bahamasair

4

Air Caraibes

5

interCaribbean

6

LIAT

7

Cayman Airways

8

Cubana

9

Aruba Airlines

10

Suriname Airways

Best Airline Staff in Canada 2021

1

Air Canada

Best Airline Staff in Eastern Europe 2021

1

Aeroflot

Best Airline Staff in Indonesia 2021

1

Garuda Indonesia

Best Airline Staff in Japan 2021

1

ANA All Nippon Airways

Best Airline Staff in Northern Europe 2021

1

Finnair

Best Airline Staff in Southern Europe 2021

1

Turkish Airlines

Best Airline Staff in the USA 2021

1

Delta Air Lines

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