World Airline Awards
The prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey to decide the award winners. The World Airline Awards are a global benchmark of airline excellence.

2013 WINNERS
Best Airline Winners
Airline of the Year Most Improved Airline Best Leisure Airline Best Low-Cost Airline Best Inflight Entertainment Best Cabin Staff Best Cabin Cleanliness Best Airline Alliance Best Airport Services Best Transatlantic Airline Best Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Economy Class
Best Seats
First Class Business Class Premium Economy Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
Best Airline Signature Dish First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Staff Service winners
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India Middle East North America South America

PAST WINNERS
2012 Airline Awards
2011 Airline Awards
2010 Airline Awards
2009 Airline Awards
World Airport Awards


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QATAR AIRWAYS scores a repeat win being named the World's Best Airline in 2012 at the World Airline Awards held at Farnborough Air Show


The World's Best Airline
Airline of the Year


1

Qatar Airways

2

Asiana Airlines

3

Singapore Airlines

4

Cathay Pacific Airways

5

ANA All Nippon Airways

6

Etihad Airways

7

Turkish Airlines

8

Emirates

9

Thai Airways

10

Malaysia Airlines

© 2012 Copyright.  Results may NOT be reproduced without agreement of SKYTRAX

 

   View the Top 20 Airlines

 

Mr Akbar Al Baker, CEO of Qatar Airways with the Airline of the Year Award


2012 World Airline Awards winners:

AWARD WINNERS

 

BEST BY CABIN

BEST BY REGION

Airline of the Year

 

Best First Class

Africa

Most Improved Airline

 

Best Business Class

Asia

Best Leisure Airline

 

Best Premium Economy

Australia / Pacific

Inflight Entertainment

 

Best Economy Class

China

Best Cabin Staff

 

Best First Class Lounge

Central Asia / India

Best Airline Alliance

 

Best Business Class Lounge

Europe

Best Airport Services

 

Best First Class Catering

Middle East

Best Airline Transatlantic

 

Best Business Class Catering

North America

Best Airline Transpacific

 

Best Premium Economy Catering

Central America

     

Best Economy Class Catering

South America

STAFF SERVICE EXCELLENCE

 

Best First Class Seats

Europe - South

Africa

 

Best Business Class Seats

Europe - North

Asia

 

Best Premium Economy Seats

Europe - West

Australia / Pacific

 

Best Economy Class Seats

Europe - East

China

         

Central Asia / India

 

BEST REGIONAL AIRLINES

BEST LOW-COST AIRLINES

Europe

 

World's Best Regional Airline

World's Best Low-Cost Airline

Middle East

 

Best Regional Airline - Asia

Best in Asia

North America

 

Best Domestic Regional Airline - China

Best in Australia / Pacific

C America / Caribbean

 

Best Regional Airline - Europe

Best in Europe

South America

 

Best Regional Airline - North America

Best in Central Asia/India

     

Best Regional Airline - South America

Best in North America

         

Best in South America




The World Airline Awards

The World Airline Awards are a primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).

Air travellers were surveyed by telephone, questionnaires and online about their experiences with airlines on the ground and in the air during a 10-month period. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.