Introduction to SKYTRAX
	Skytrax Chairman, Mr Edward Plaisted at the World Airline Awards ceremony

SKYTRAX  (established 1989) are specialist Research Advisors to the air transport industry. It is a privately owned UK company based in London.

SKYTRAX  undertake Product, Service and Passenger research studies for airlines, airline alliances, airports and related air transport product / service suppliers across the globe - offering an unrivalled experience and knowledge of this specialist market. The market research department are responsible for commissioning and managing the 2 major, annual Passenger Surveys for the world airline and world airport industry.

These comprise the World Airline Survey and World Airport Survey, both of which have become firmly established during the last 12 years as the most respected, independent, global surveys of airline and airport quality performance.

Competitive and front-Line Quality Performance evaluations comprises core services, with Skytrax having worked for over 245 airlines and 92 airports in recent years.

A global leader in air transport research, SKYTRAX  staff are industry professionals - offering the most diverse and detailed knowledge of this specialist market.  "Professional air transport research by air transport professionals" is the ethos that enables the organisation to provide the highest standard and quality of research services.

SKYTRAX  operate the unique, global online Airline & Airport guide, which is now one of the world's most popular, independent travel forum and air travel information web sites.

SKYTRAX  is known worldwide as a trusted brand that has a unique relationship with its intelligent, discerning users. Quite simply, users trust Skytrax, they trust the information we provide and they trust our values.


  Quality Audit, Benchmarking & Quality Development services by SKYTRAX :

Product & Service Quality Audits

Annual Global Passenger Surveys

Airline Standards Quality Certification

Competitive Performance & Best Practice Analysis

Product & Service Benchmarking

World Airline Star Ranking

World Airport Star Ranking

Advertising & Brand Tracking Research

Customer Satisfaction Surveys



  Airline Winner Testimonials           A-Z of Award Winners

Any enquiries should be directed to:

Mr Peter Miller - Marketing Director
SKYTRAX RESEARCH
E-mail: miller@airlinequality.com