World Airline Awards
The prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey to decide the award winners. The World Airline Awards are a global benchmark of airline excellence.

2013 WINNERS
Best Airline Winners
Airline of the Year Most Improved Airline Best Leisure Airline Best Low-Cost Airline Best Inflight Entertainment Best Cabin Staff Best Cabin Cleanliness Best Airline Alliance Best Airport Services Best Transatlantic Airline Best Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Low-Cost Premium cabin Economy Class
Best Seats
First Class Business Class Premium Economy Low-Cost Premium Seat Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
Best Airline Signature Dish First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Best Airline Staff
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India Middle East North America South America


PAST WINNERS
2012 Airline Awards
2011 Airline Awards
2010 Airline Awards
2009 Airline Awards
2011 Airport Awards


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We let customers make their own choice ...




Travellers from over 160 countries take part in the world’s largest airline passenger satisfaction survey to decide the award winners, and a key part of this is for Skytrax to deliver transparency of the survey and Awards process. Some key elements of the World Airline Awards promise are listed below:


  The Customer survey is not restricted to member airlines (every airline

  There are no membership charges for an to be included in the survey

  There is no third party survey or awards sponsorship

  There is no charge to attend the World Airline Awards ceremony

  The Customer survey is not connected to any type of trade association

  There is no airline involvement in the survey or the awards process


The Awards operate on a not-for-profit basis. This was a choice made by Skytrax management at the start of the Survey projects, in a stated desire to operate surveys that were global, and without any form of outside influence, including sponsorship or advertising.  The directive is for customers to make their own, personal choices as to which airlines they consider to be the best - underlining the brand as the Passenger's Choice Awards.

Skytrax passenger surveys are not commissioned by a trade body or association in the airline industry, but remain wholly independent.  For an airline customer survey to have credibility, it should not have subscription paying member airlines, nor should it be seeking to profit from the final outcome and results.

Skytrax track record and passionate desire to maintain independence and transparency for each element of it's customer surveys and awards process have earned the World Airline Awards it's reputation as the Passenger's Choice awards.

Edward Plaisted of Skytrax commented: "We operate these Awards on a not-for-profit basis, and apply the most rigorous monitoring to the survey process, and we can guarantee that there is no outside influence or airline involvement. The integrity and reputation of these Skytrax Passenger's Choice awards relies on our ability to maintain transparency across all areas of the survey and awards format. We know that some Award winning airlines are not the favourite of everyone, and we receive vocal feedback and complaints from a few users each year when the results are published. However, we can do no more than reiterate and remind them that Award winning airlines are decided by airline customers, and not by Skytrax".