World Airline Awards
The prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey to decide the award winners. The World Airline Awards are a global benchmark of airline excellence.

2014 WINNERS
World's Best Awards
Airline of the Year Low-Cost Airline Cabin Staff Airline Alliance Regional Airline Best Airport Services Most Improved Airline Leisure Airline Inflight Entertainment Cabin Cleanliness First Class amenities Business Class amenities Transatlantic Airline Transpacific Airline
Best Airlines by Cabin
First Class Business Class Premium Economy Low-Cost Premium cabin Economy Class
Best Airline Seats
First Class Business Class Premium Economy Low-Cost Premium Seat Economy Class
Best Airline Lounges
Lounge : First Class Lounge : Business Class Lounge Dining : F Class Lounge Dining : J Class
Best Airline Catering
First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals
Best Airline by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Best Airline Staff
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Africa Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Africa Asia Australia / Pacific Europe Central Asia / India Middle East United States South America


PAST WINNERS
2013 Airline Awards
2012 Airline Awards
2011 Airline Awards
2010 Airline Awards
2009 Airline Awards
2011 Airport Awards


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We let customers make their own choice




Travellers from over 160 countries take part in the world’s largest airline passenger satisfaction survey to decide the award winners, and a key part of this is for Skytrax to deliver transparency of the survey and Awards process. Some key elements of the World Airline Awards promise are listed below:


  The Customer survey is not restricted to member airlines - any airline in the world can feature

  There is no membership subscription or cost for an to be included in the survey

  There is no third party survey involvement or sponsorship of the Survey process

  There is no charge to attend the World Airline Awards ceremony

  There is no third party involvement in Awards data assessment, with winners named directly by customers

  The Customer survey is not connected to any type of trade association


The Awards operate on a not-for-profit basis. This was a choice made by Skytrax management at the start of the Survey projects, in a stated desire to operate surveys that were global, and without any form of outside influence, including sponsorship or advertising.  The directive is for customers to make their own, personal choices as to which airlines they consider to be the best - underlining the brand as the Passenger's Choice Awards.

Skytrax passenger surveys are not commissioned by a trade body or association in the airline industry, but remain wholly independent.  For an airline customer survey to have credibility, it should not have subscription paying member airlines, nor should it be seeking to profit from the final outcome and results.

Skytrax track record and passionate desire to maintain independence and transparency for each element of it's customer surveys and awards process have earned the World Airline Awards it's reputation as the Passenger's Choice awards.

Edward Plaisted of Skytrax commented: "We operate these Awards on a not-for-profit basis, and apply the most rigorous monitoring to the survey process, and we can guarantee that there is no outside influence or airline involvement. The integrity and reputation of these Skytrax Passenger's Choice awards relies on our ability to maintain transparency across all areas of the survey and awards format. We know that some Award winning airlines are not the favourite of everyone, and we receive vocal feedback and complaints from a few users each year when the results are published. However, we can do no more than reiterate and remind them that Award winning airlines are decided by airline customers, and not by Skytrax."