World Airline Awards
The prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey to decide the award winners. The World Airline Awards are a global benchmark of airline excellence.

2013 WINNERS
Best Airline Winners
Airline of the Year Most Improved Airline Best Leisure Airline Best Low-Cost Airline Best Inflight Entertainment Best Cabin Staff Best Cabin Cleanliness Best Airline Alliance Best Airport Services Best Transatlantic Airline Best Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Low-Cost Premium cabin Economy Class
Best Seats
First Class Business Class Premium Economy Low-Cost Premium Seat Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
Best Airline Signature Dish First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Best Airline Staff
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India Middle East North America South America


PAST WINNERS
2012 Airline Awards
2011 Airline Awards
2010 Airline Awards
2009 Airline Awards
2011 Airport Awards


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Survey Methodology for the World Airline Awards




Operating since 1999, the World Airline Survey is held in high esteem for it's clarity of Survey process and rigorously applied rules of complete independence. No outside sponsorship, advertising, payment or external influence is applied to any part of the Survey, making it a most respected global airline passenger study.

The survey operated online between July 2012 and May 2013, during which time over 18 million customer surveys were completed, across a range of survey topics - for Airline of the Year, together with different regional and category Best Airline Awards, across 14 different Survey Form entry options. The Survey covers full-service and low-cost airlines.

More than 100 different nationalities participated in the customer satisfaction survey, which covered over 200 airlines, from the largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service.

The survey is based on measuring customer satisfaction for the Passenger Experience, across both Airport and Onboard environments - including check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, IFE, staff service and associated travel items.

Additional research includes supporting checks amongst a sample of Survey respondents. This research investigates respondent reasons for Best Airline nominations, and prime satisfaction drivers when using an airline.  Data weighting is applied to provide nomination equity when evaluating airlines of different size. Data weighting uses passenger numbers for airlines featured in the Survey.

Survey responses are screened to identify and monitor ISP / user information and delete duplicate / multiple entries.  A poll-breaker programme is used for pattern-checking all survey responses. This identifies nominations that follow similar rating patterns, or duplicate earlier entries. In the 2012-2013 Survey, 1.26 per cent of total responses were ruled ineligible after these checks. No financial payment is made to any survey interviewees, and the cost of the Survey is funded by Skytrax, with no third party sponsorship or financial support.



PRODUCT & SERVICE TOPICS RANKED BY SURVEY USERS :

GROUND / AIRPORT
Airline web site
Online Booking
Online check-in
Airport Ticket Counters
Waiting times at Check-in
Quality of Check-in service
Self Check-in
Boarding Procedures
Pre-boarding Procedures
Friendliness of Ground staff 
Efficiency of Ground Staff
Airline Lounge Product facilities
Airline Lounge Staff Service standards
Transfer services
Arrival services
Baggage Delivery 


ONBOARD : PRODUCT
Cabin Seat comfort
Cabin Cleanliness
Toilet Cleanliness
Cabin Lighting / Ambience
Cabin Temperatures
Cabin Comfort amenities
Reading Materials
Airline magazine
Inflight Entertainment
Audio / Movie programming
AVOD options
Quality of Meals
Quantity of Food
Meal Choices
Selection of Drinks / Pay bar formats


ONBOARD : STAFF SERVICE
Assistance during Boarding
Friendliness of Staff
Service Attentiveness / Efficiency
Consistency of Service
Staff Language skills
Meal service efficiency
Cabin presence thru Flight
PA announcements
Assisting families
Problem solving Skills
Staff Attitudes 
Staff Grooming




NATIONALITIES REPRESENTED IN THE 2012-2013 SURVEY INCLUDE:
Albania
Algeria
Angola
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahrain
Bangladesh
Belgium
Brazil
Brunei
Bulgaria
Cambodia
Cameroon
Canada
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Ecuador
Egypt
El Salvador
Estonia
Ethiopia
Finland
France
Georgia
Germany
Ghana
Greece
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakstan
Kenya
Kuwait
Latvia
Lebanon
Libya
Lithuania
Luxembourg
Macau
Malawi
Malaysia
Malta
Mauritius
Mexico
Morocco
Mozambique
Myanmar
Namibia
Netherlands
New Zealand
Nigeria
Norway
Oman
Pakistan
Panama
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
UAE
UK
Ukraine
Uruguay
USA
Venezuela
Vietnam