Skytrax is the international air transport rating organisation, established in 1989 and based in London, UK. Skytrax
undertake qualitative Product, Service and Passenger audits and research studies for airlines, airline alliances, airports
and related air transport suppliers across the globe. Skytrax provide a unique depth of experience and knowledge of this specialist market.
Skytrax surveys office are responsible for commissioning and managing the two major annual Passenger Surveys, for the world airline
and world airport industry. These are the World Airline Survey
World Airport Survey
, which have become established during
the last 16 years as leading, independent, global surveys of airline and airport front-line quality performance.
As a leader in air transport research, Skytrax staff are industry professionals, offering a most diverse and detailed knowledge of this specialist market.
Skytrax operate the global Airline and Airport Review online guide, one of the most popular, independent airline review forums and air
travel information web sites.
The reputation of the World Airline Awards has been built by a strict adherence to the founding principles set out when the awards began in 1999.
The focus is to deliver a passenger survey and airline awards process that is independent, impartial and global, and this ethos remains essential to all aspects
in the present day. The survey and awards process is funded by Skytrax, and is not a profit-generating operation. A key directive of the survey is for customers to make their own,
personal choices as to which airlines they consider to be the best, underlining the brand as the Passenger's Choice Awards.
Any enquiries can be directed to:
Mr Peter Miller
Head of Marketing