World Airline Awards
The prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the worlds largest airline passenger satisfaction survey to decide the award winners. The World Airline Awards are a global benchmark of airline excellence.

2013 WINNERS
Best Airline Winners
Airline of the Year Most Improved Airline Best Leisure Airline Best Low-Cost Airline Best Inflight Entertainment Best Cabin Staff Best Cabin Cleanliness Best Airline Alliance Best Airport Services Best Transatlantic Airline Best Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Low-Cost Premium cabin Economy Class
Best Seats
First Class Business Class Premium Economy Low-Cost Premium Seat Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
Best Airline Signature Dish First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Best Airline Staff
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India Middle East North America South America


PAST WINNERS
2012 Airline Awards
2011 Airline Awards
2010 Airline Awards
2009 Airline Awards
2011 Airport Awards


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About the World Airline Awards







 
The World Airline Awards are not subscriber based, or a profit-driven award programme. The survey transparency and global survey coverage distinguishes the awards as a most prestigious and respected quality recognition for today's world airline industry.

The passenger survey covers over 200 airlines, from largest international airlines to small domestic carriers, and customers rank quality standards across more than 40 areas of airline front-line product and service. The survey is operated over a 10-month period, with more than 100 different user nationalities from over 160 countries around the world participating in the survey.

The World Airline Awards are regarded as a benchmarking tool for Passenger Satisfaction levels of airlines throughout the world - delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First, Business, Premium Economy and Economy class passengers).

The Airline Awards survey analyses customer satisfaction for the Airline Passenger Experience, across both the Airport and Onboard environments - including check-in to boarding, cabin seat comfort, cabin cleanliness, food, beverages, IFE, staff service ... and more.

Skytrax guarantee total transparency across the World Airline Survey process, and the survey directive is for customers to make their own choices as to the airlines they consider to be the best, and worthy of an award.

Airlines do not subscribe to be included in the customer survey, there is no membership criteria, and no charge for winners to attend the World Airline Awards ceremony. To reinforce this independence, Skytrax do not accept any third party sponsorship.