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2014 World Airline Awards announced

15th July 2014 - Farnborough International Airshow

Cathay Pacific Airways has been named the World's Best Airline in the 2014 World Airline Awards, which were held in front of a packed audience of highest profile airline industry leaders at Farnborough International Airshow.

"These 2014 World Airline Awards coincided with the 25th Anniversary of Skytrax, and this event was the perfect opportunity to reward excellence in our industry" said Edward Plaisted, CEO of Skytrax.  "We were privileged to stage the Awards at the historic Wind Tunnel venue as part of Farnborough International Airshow, and the global respect for the awards was demonstrated by a record attendance of airlines from around the world."

"The World’s Best Airline award is particularly important to us because it was decided by the votes of close to 19 million travellers from around the world. Thank you to everyone who voted for us," said Mr Ivan Chu, CEO of Cathay Pacific Airways.

"Of all the airlines in the survey, Cathay Pacific Airways were the best performer across all types of travel," Skytrax CEO Edward Plaisted said. "Some airlines were very good in economy, others in luxury, but Cathay Pacific Airways was top, or near the top, in all categories," he said.

Garuda Indonesia was winner of the the World's Best Cabin Crew award. Commenting on the honor, President of Garuda Indonesia, Mr Emirsyah Satar said, "I would certainly like to thank all of our loyal customers for recognizing the efforts we have made in our services, presenting the Garuda Indonesia Experience which aims to ignite each of the five senses and bestowing Garuda Indonesia with The World's Best Cabin Staff 2014 award in this prominent ceremony."

"Being awarded The World's Best Cabin Staff 2014 is certainly an honor for all of Garuda's dedicated employees - and in particular our cabin crews, who have committed themselves wholeheartedly to the advancement of Garuda Indonesia and have embraced the challenge together to achieve a level of Service of Excellence. I believe that this award will serve as further inspiration for Garuda and its employees to remain committed and even improve further, while it will also mark another milestone as a firm recognition of the sustained development which we have continued to make over the recent years, not only in terms of services, but also throughout all aspects of our company," added Mr Emirsyah Satar.

AirAsia was named the World's Best Low-Cost Airline for the sixth successive year. AirAsia Group CEO, Tony Fernandes said "From two aging aircraft and just six routes back in 2002, we have grown to operate a proud fleet of over 160 aircraft, 95 destinations and carried over 250 million guests. It is a great honour to be acknowledged as the world’s best low cost airline for six consecutive years and for that, I thank our guests, whose valuable criticisms and feedback made us an outstanding airline today and my incredible team of Allstars who work hard every day to deliver only the best."

Bangkok Airways was voted the World's Best Regional Airline by customers. Bangkok Airways President, Mr Puttipong Prasarttong-Osoth received the award and said the awards were testimonials for the airline's “Service with Passion” campaign launched this year. They also reflect the revamps undertaken across the board to the airline’s products and services for international travellers, who constitute up to 70% of the airline's clientele, said Nandhika Varavarn, Bangkok Airways VP Corporate Communications.

About the World Airline Awards

The airline survey and awards process is independent and impartial, introduced by Skytrax in 1999 to provide a customer satisfaction study that was global, reflecting the international scale of the airline industry. Travellers across the globe vote in the world’s largest airline passenger satisfaction survey to decide the award winners.

All costs for the project are paid by Skytrax, and airlines do not pay any type of survey entry / registration fee, or to attend the awards event. There are no charges for airline use of the award logos and results. Airlines can invite and encourage their customers to participate in the airline survey, but no element of financial or other inducement can be offered.

Why do Skytrax continue to deliver such a project without seeking to benefit financially? This relates back to the commitment made by Skytrax at launch in 1999 that for the survey to provide meaningful results it had to remain independent and impartial, and should not have any payment or sponsorship from within the airline industry.

» Awards Methodology

» Award Testimonials

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