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The most prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey, to decide the award winners. The World Airline Awards™ are the global benchmark of airline excellence.



2011 WINNERS
Best Airline Winners
Airline of the Year Most Improved Airline Leisure Airline Inflight Entertainment Cabin Staff Airline Alliance Airport Services Transatlantic Airline Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Economy Class
Best Seats
First Class Business Class Premium Economy Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America - Intl North America - Dom C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Staff Service winners
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India North America South America


PAST WINNERS

2010 Airline Awards
2009 Airline Awards
2011 Airport Awards


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Airline comments on the World Airline Awards




The trusted Airline Awards
 

Airlines give their reaction to the Awards




Mr Young-Doo Yoon, President and CEO - Asiana Airlines

"Asiana Airlines is extremely honored to be recognized as the world’s top airline by our customers and to be awarded our industry’s highly esteemed accolade from Skytrax. To be the winner of the 2010 Airline of the Year Award is even more special and holds greater meaning, as it is 'The Passenger's Choice'."




Mr Akbar Al Baker, CEO - Qatar Airways

"It is extremely gratifying to be honoured with these achievements, which recognise the outstanding efforts of our employees in the air and on the ground."




Tengku Dato' Azmil Zahruddin, CEO - Malaysia Airlines

"Throughout the years, we have worked hard to improve our service delivery as part of our airline- wide initiative to enhance customer experience. I am delighted that our efforts have been recognized by our customers."




Dr V J Mallya, Chairman & CEO - Kingfisher Airlines

"Winning the newly instituted award for Staff Service Excellence India/Central Asia gives us a lot to be proud of and each member of the Kingfisher Airlines family shares in this pride."




Peter Baumgartner, COO - Etihad Airways

"The World Airline Awards are known as 'The Passenger’s Choice', underlining the fact that Etihad Airways is clearly satisfying its hardest critics."




Michael Blunt, VP Corporate Communications - oneworld

"The World Airline Awards are known as 'The Passenger's Choice' underlining the fact that Oneworld are succeeding in satisfying the hardest critics, actual air travellers."




Dato Sri Dr Tony Fernandes, Group CEO - AirAsia

"The Skytrax award is very special to us because it is voted on by passengers."




James Tong, CEO - Dragonair

"It is of our greatest honour to receive the World's Best Regional Airline Award which represents a direct recognition of Dragonair from millions of customers and travellers from around the globe."




Tony Tyler, CEO - Cathay Pacific Airways

"We are delighted to once again be named Airline of the Year in the Skytrax awards. This award is very meaningful because it is voted for by the travelling public and it's a real tribute to the dedication and professionalism shown by our whole team. At Cathay Pacific we have worked hard to develop a world-class international network from our Hong Kong home, and it's very pleasing to receive this kind of global recognition."




Tony Fernandes, Group Chief Executive - AirAsia

"The Skytrax best low-cost airline award marks a major milestone for AirAsia as the award is acknowledged the world over, and the only award to be conferred based on independent judgments of our very own guests. The fact that the winner is not selected by the industry or any self- interested committee, but by actual passengers who flew the respective airlines makes this award even more meaningful. "




Akbar Al Baker, CEO - Qatar Airways

"It is a great honour on behalf of Qatar Airways, to be recognised yet again for our high levels of service and hospitality which we remain committed to. Most airlines invest heavily in developing their premium cabins and, while we continue to do this, Qatar Airways strives to innovate in Economy Class ensuring our high standards are maintained and passenger expectations are exceeded worldwide."




Bruce Buchanan, Chief Executive Officer - Jetstar Airways

"These highly respected awards are based on direct passenger satisfaction, and are a real testament and true reflection of the hard work of all of our employees. To be voted the Best Low-Cost Airline Australasia for the second time in three years demonstrates how much we have achieved to become the leading low cost airline in our region."




Estuardo Ortiz, Executive Vice President and COO - TACA

"The Skytrax survey is highly regarded in the industry for its transparency as well as for the rigorous application of rules that guarantee its independence. TACA are very pleased with the results, and view these awards as result of our personnel's effort and enthusiasm in strengthening our customer service culture making sure that our passengers have a pleasant flight experience."




A K Nizar, Head Commercial - Air Arabia

"Winning this prestigious award demonstrates Air Arabia's consistent commitment to high-quality customer service and all-around excellence."




Markus Binkert, Head of Product & Services - SWISS International Air Lines

"We're delighted at this distinction, especially as it's a verdict that comes directly from the traveller. It's also clear confirmation that our quality drive on the ground and in the air is appreciated by our customers."




Armando Valdivieso, CEO Passenger Operations  - LAN Airlines

"We are proud to receive this important award as it reflects the opinions of seasoned passengers around the world. Their preference is the best motivator for everything we do on a daily basis: to provide an excellent, consistent and distinctive service to our customer while providing the best travel experience."
 



 



the Trusted Awards

Based on the SKYTRAX global, independent passenger survey of airline standards, the World Airline Awards are respected and recognised around the world for the professional and unmatched level of transparency that they deliver.

The Awards are NOT subscriber based and every airline across the world is eligible

The Awards are NOT limited to a selected number of airlines

The Awards are NOT limited to any selected geographical region

The Awards are NOT profit-driven  (ethics win out over profit!)

The Awards are NOT part of a self-interest award program

The Awards are NOT based on any type of pay-to-attend Awards ceremony

The Awards are NOT driven by any associated or resultant advertising

The Awards are NOT sponsored or influenced by any third party

Airlines do NOT pay to be included in the Survey or Awards process



 







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