World Airline Awards
The prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey to decide the award winners. The World Airline Awards are a global benchmark of airline excellence.

2013 WINNERS
Best Airline Winners
Airline of the Year Most Improved Airline Best Leisure Airline Best Low-Cost Airline Best Inflight Entertainment Best Cabin Staff Best Cabin Cleanliness Best Airline Alliance Best Airport Services Best Transatlantic Airline Best Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Low-Cost Premium cabin Economy Class
Best Seats
First Class Business Class Premium Economy Low-Cost Premium Seat Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
Best Airline Signature Dish First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Staff Service winners
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India Middle East North America South America

PAST WINNERS
2012 Airline Awards
2011 Airline Awards
2010 Airline Awards
2009 Airline Awards
World Airport Awards


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Norwegian is announced as the Best Low Cost Airline in Europe at the 2013 World Airline Awards


Best Low-Cost Airlines
EUROPE

1 Norwegian
2 easyJet
3 Germanwings
4 NIKI
5 airBaltic
6 Wizz Air
7 WOW Air
8 Pegasus Airlines
9 flyBe
10 Onur Air
© 2013 Copyright.  Results may NOT be reproduced without agreement of Skytrax. Please contact us.
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PARIS, 18th June 2013 : Norwegian secured a first time victory in the World Airline Awards held at the Paris Air Show today, being named as the Best Low Cost Airline - Europe.

"Europe is one of the most competitive markets in the world for low cost air travel and for Norwegian to distinguish itself as the top carrier in this region is a fantastic achievement" said Edward Plaisted, CEO of Skytrax. "Norwegian have clearly demonstrated that customers truly appreciate the quality of staff service whether applied to a low cost or legacy airline. This result clearly shows that a top quality low cost airline can compete with the best in Europe"

Skytrax report that passengers are particularly impressed with the availability of free WiFi across many Norwegian aircraft and it was the consistency of staff service that is a major standout point for the airline.


World Airline Awards
The World Airline Awards are a primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).

Air travellers completed an online survey questionnaire about their experience with airlines on the ground and onboard, during a 10-month period. The survey measures passenger satisfaction across more than 40 key performance indicators of airline front-line product and service - including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.
The World Airline Awards




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