World Airline Awards
The prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey to decide the award winners. The World Airline Awards are a global benchmark of airline excellence.

Best Airline Winners
Airline of the Year Most Improved Airline Best Leisure Airline Best Low-Cost Airline Best Inflight Entertainment Best Cabin Staff Best Cabin Cleanliness Best Airline Alliance Best Airport Services Best Transatlantic Airline Best Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Low-Cost Premium cabin Economy Class
Best Seats
First Class Business Class Premium Economy Low-Cost Premium Seat Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
Best Airline Signature Dish First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Staff Service winners
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India Middle East North America South America

2012 Airline Awards
2011 Airline Awards
2010 Airline Awards
2009 Airline Awards
World Airport Awards

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Avianca has the Best Airline Staff Service in South America say customers at the 2013 World Airline Awards

Best Airline Staff Service

1 Avianca
2 LAN Airlines
3 Azul Airlines
4 TAM Airlines
5 Gol
The Best Airline Staff Service Awards represent the combined rating for an airline's performance across both the Airport Staff and Cabin Staff
© 2013 Copyright.  Results may NOT be reproduced without agreement of Skytrax. Please contact us.

The World's Best Airlines
  Airline Ranking 1-20
  Airline Ranking 21-40
  Airline Ranking 41-60
  Airline Ranking 61-80
  Airline Ranking 81-100
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World Airline Awards
The World Airline Awards are a primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).

Air travellers completed an online survey questionnaire about their experience with airlines on the ground and onboard, during a 10-month period. The survey measures passenger satisfaction across more than 40 key performance indicators of airline front-line product and service - including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service. The Survey covered over 200 airlines, from largest international airlines to domestic carriers.

The comprehensive global Airline and Airport review site for over 681 airlines and 725 airports. Passenger reviews and opinions for Airlines and Airports worldwide, Seat Reviews, Seat Maps, the World Airline Star Rating and Airport Star Rating.