World Airline Awards
The prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey to decide the award winners. The World Airline Awards are a global benchmark of airline excellence.

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Norwegian is announced as the Best Low Cost Airline in Europe at the 2013 World Airline Awards

Best Low-Cost Airlines

1 Norwegian
2 easyJet
3 Germanwings
5 airBaltic
6 Wizz Air
7 WOW Air
8 Pegasus Airlines
9 flyBe
10 Onur Air
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PARIS, 18th June 2013 : Norwegian secured a first time victory in the World Airline Awards held at the Paris Air Show today, being named as the Best Low Cost Airline - Europe.

"Europe is one of the most competitive markets in the world for low cost air travel and for Norwegian to distinguish itself as the top carrier in this region is a fantastic achievement" said Edward Plaisted, CEO of Skytrax. "Norwegian have clearly demonstrated that customers truly appreciate the quality of staff service whether applied to a low cost or legacy airline. This result clearly shows that a top quality low cost airline can compete with the best in Europe"

Skytrax report that passengers are particularly impressed with the availability of free WiFi across many Norwegian aircraft and it was the consistency of staff service that is a major standout point for the airline.

World Airline Awards
The World Airline Awards are a primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).

Air travellers completed an online survey questionnaire about their experience with airlines on the ground and onboard, during a 10-month period. The survey measures passenger satisfaction across more than 40 key performance indicators of airline front-line product and service - including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.
The World Airline Awards

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