World Airline Awards
The prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey to decide the award winners. The World Airline Awards are a global benchmark of airline excellence.

2013 WINNERS
Best Airline Winners
Airline of the Year Most Improved Airline Best Leisure Airline Best Low-Cost Airline Best Inflight Entertainment Best Cabin Staff Best Cabin Cleanliness Best Airline Alliance Best Airport Services Best Transatlantic Airline Best Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Economy Class
Best Seats
First Class Business Class Premium Economy Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
Best Airline Signature Dish First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Staff Service winners
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India Middle East North America South America

PAST WINNERS
2012 Airline Awards
2011 Airline Awards
2010 Airline Awards
2009 Airline Awards
World Airport Awards


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The World's Top Airlines - ranking 1 to 20



The results shown below show the final Global Airline Rankings in the World Airline Awards.

2012

2011

 

1

Qatar Airways

1

 

The World's Best Airlines

  Ranking 1-20

  Ranking 21-40

  Ranking 41-60

  Ranking 61-80

  Ranking 81-100



2

Asiana Airlines

3

3

Singapore Airlines

2

4

Cathay Pacific Airways

4

5

ANA All Nippon Airways

11

6

Etihad Airways

6

7

Turkish Airlines

9

8

Emirates

10

9

Thai Airways International

5

10

Malaysia Airlines

12

11

Garuda Indonesia

19

12

Virgin Australia

32

13

EVA Air

16

14

Lufthansa

15

15

Qantas Airways

8

16

Korean Air

24

17

Air New Zealand

7

18

Swiss Int'l Air Lines

13

19

Air Canada

21

20

Hainan Airlines

23

   View the Top 40 Airlines

These results may NOT be reproduced without the previous agreement of SKYTRAX




The World Airline Awards

The World Airline Awards are a primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).

Air travellers were surveyed by telephone, questionnaires and online about their experiences with airlines on the ground and in the air during a 10-month period. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers.