|
2012 WINNERS |
| Best Airline Winners |
|
|
|
| Best by Cabin |
|
|
|
| Best Seats |
|
|
|
| Best Lounges |
|
|
|
| Best Catering |
|
|
|
| Best by Region |
|
|
|
| Staff Service winners |
|
|
|
| Best Regional Airlines |
|
|
|
| Best Low-Cost Airlines |
|
|
|
|
|
Austrian Airlines win Staff
Service Excellence Award for Europe |
|
|
Austrian Airlines was named winner of the Airline Staff Service Excellence
Europe award at the 2011 World Airline Awards, in a ceremony held at the Paris Air Show.
The runners-up in the Airline Staff Service Excellence Europe category are
Aegean Airlines taking 2nd place in the category, ahead of Swiss Intl Air Lines in 3rd position.
|
Staff Service Excellence - Europe |
|
1 |
Austrian Airlines |
|
2 |
Aegean Airlines |
|
3 |
Swiss Intl Air Lines |
|
|
|
|
Voted by over 18.8 million airline passengers from 100 different nationalities, the World
Airline Awards are the most prestigious quality recognition of front-line product and service standards
for the world airline industry. With 200 airlines featured, the awards measure customer satisfaction levels
across 38 different items of airline front-line product and service. |
|
|
 |
Mr Edward Plaisted - CEO, SKYTRAX |
|
|
“We offer our congratulations to Austrian Airlines for their double award this year. Staff Service Excellence Europe indicates
that Austrian Airlines are exceeding their passenger’s expectations across all frontline service positions. Best Business Class
Catering is now a very competitive category in the Premium section of the awards. As many airlines no longer offer First Class,
there has been significant development of Business Class catering concepts and Austrian are meeting a very good product and service
standard in this cabin.” |
|
|
|
 |
|
|
 |
AUSTRIAN AIRLINES |
|
Austrian Airlines is the flag carrier airline of Austria, headquartered in the grounds of Vienna
International Airport. Together with regional subsidiary Tyrolean Airways and charter arm Lauda
Air, it operates scheduled services to over 130 destinations. Austrian Airlines functions as a
hub between East and West, centred on Vienna and focussing on Central and Eastern Europe and the
Middle East.
|
| |
 |
AEGEAN AIRLINES |
|
Aegean Airlines is the largest Greek airline by the total number of passengers carried. A
Star Alliance member since June 2010, it operates scheduled and charter services from Athens
and Thessaloniki to other major Greek destinations as well as to a number of European
destinations. Its main base is Athens International Airport.
|
|
 |
SWISS INT'L AIR LINES |
|
Swiss International Air Lines (SWISS) serves 72 destinations in 39 countries all over the
world (as of summer 2011) from its Zurich hub and the further Swiss international airports
of Basel and Geneva with a fleet (as of summer 2011) of 89 aircrafts. Switzerland's airline
embodies typical Swiss values such as hospitality, quality in every detail and personal
care. As part of the Lufthansa Group and a member of Star Alliance, SWISS remains true to
its mission of providing quality air services that link Switzerland with Europe and the
world. |
|
Airline of the Year
