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2011 WINNERS |
| Best Airline Winners |
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| Best by Cabin |
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| Best Seats |
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| Best Lounges |
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| Best Catering |
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| Best by Region |
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| Staff Service winners |
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| Best Regional Airlines |
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| Best Low-Cost Airlines |
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ANA All Nippon Airways win Staff
Service Excellence Award for Asia |
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ANA All Nippon Airways Airways was named winner of the Airline Staff Service
Excellence Asia award at the 2011 World Airline Awards, in a ceremony held in the French Air and Space Museum at the Paris Air Show.
The runners-up in the Airline Staff Service Excellence Asia category are Asiana Airlines taking 2nd place in the category, ahead of
Malaysia Airlines in 3rd position.
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Airline Staff Service Excellence - Asia |
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1 |
ANA All Nippon Airways Airways |
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2 |
Asiana Airlines |
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3 |
Malaysia Airlines |
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Voted by over 18.8 million airline passengers from 100 different nationalities, the World
Airline Awards™ are the most prestigious quality recognition of front-line product and service standards
for the world airline industry. With 200 airlines featured, the awards measure customer satisfaction levels
across 38 different items of airline front-line product and service. |
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Mr Edward Plaisted - CEO, SKYTRAX |
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“This has been an excellent year at the World Airline Awards for ANA, the Staff Service
Excellence Asia award is the most competitive in terms of the quality of airlines that are
vying for the top spot. To also win the award for the World’s Best Airport Service is
truly remarkable and a real testament to overall customer service experience passengers receive
whether this be on the ground or in the air.” |
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ANA ALL NIPPON AIRWAYS AIRWAYS |
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All Nippon Airways is one of the largest airlines in Japan. Its main domestic hubs are at Tokyo
International Airport, Osaka International Airport, Chubu Centrair International Airport (near
Nagoya), and New Chitose Airport (near Sapporo). It operates services to 49 destinations in
Japan and 35 international routes In addition to its mainline operations, ANA controls several
subsidiary passenger carriers, including its regional airline, Air Nippon, charter carrier, Air
Japan, and Air Next, a low-cost carrier based at Fukuoka Airport. |
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ASIANA AIRLINES |
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Asiana Airlines is one of South Korea's two major airlines. The airline has its domestic hub at
Gimpo International Airport and its international hub at Incheon International Airport. Asiana
is a member of the Star Alliance and offers 516 daily departures throughout Asia, Europe, North
America, and Oceania, operating 14 domestic and 85 international passenger routes. |
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MALAYSIA AIRLINES |
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Malaysia Airlines is the government-owned flag carrier of Malaysia, operating flights from its
home base, Kuala Lumpur International Airport, and its eastern hub in Kota Kinabalu. MAS
maintain a strong presence in Southeast Asia, East Asia, South Asia, Middle East and on the
Kangaroo Route between Europe and Australasia. Malaysia Airlines operates transatlantic flights
from Kuala Lumpur to Buenos Aires, via Cape Town. It operates transpacific flights from Kuala
Lumpur to Los Angeles, via Taipei. |
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Airline of the Year
