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2012 WINNERS |
| Best Airline Winners |
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| Best by Cabin |
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| Best Seats |
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| Best Lounges |
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| Best Catering |
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| Best by Region |
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| Staff Service winners |
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| Best Regional Airlines |
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| Best Low-Cost Airlines |
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South African Airways win Staff
Service Excellence Award for Africa region |
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South African Airways was named winner of the Airline Staff Service
Excellence Africa award at the 2011 World Airline Awards, in a ceremony held at the Paris Air Show.
The runners-up in the Airline Staff Service Excellence Africa category are Kenya
Airways taking 2nd place in the category, ahead of Kulula in 3rd position.
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Airline Staff Service Excellence - Africa |
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1 |
South African Airways |
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2 |
Kenya Airways |
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3 |
Kulula |
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Voted by over 18.8 million airline passengers from 100 different nationalities, the World
Airline Awards are the most prestigious quality recognition of front-line product and service standards
for the world airline industry. With 200 airlines featured, the awards measure customer satisfaction levels
across 38 different items of airline front-line product and service. |
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SOUTH AFRICAN AIRWAYS - CEO, Siza Mzimela |
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"Excellent service is a key differentiator in the mind of discerning customers. We take service extremely seriously and are proud that our
effort to focus on this key area of our business has been acknowledged. It only
motivates us to do more for our valued customers so that SAA is their first and only
airline choice."
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Mr Edward Plaisted - CEO, SKYTRAX |
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"South African Airways has been a repeat winner of this Best
Airline Africa award for a number of years, and with competition amongst African
airlines on the up in recent years, it demonstrates a considerable achievement
for South African Airways to remain the customer's favourite airline on this
continent " said Edward Plaisted, CEO of Skytrax. |
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SOUTH AFRICAN AIRWAYS |
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South African Airways has evolved into one of the leading carriers in Africa, they offer the
biggest route network in Africa and fly to more destinations, both overseas and within South
Africa, than anyone else. South African Airways flies to 30 international destinations in 26
countries in Africa, Europe, the Americas, Asia and Australasia. The airline has a strong
presence in Southern Africa, while domestically it serves five cities. |
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KENYA AIRWAYS |
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Kenya Airways, is the largest airline of Kenya. The company was founded in 1977, after the
dissolution of East African Airways. The airlines main base is at Jomo Kenyatta International
Airport. The airline was wholly owned by the Government of Kenya until April 1995, and it was
privatised in 1996, becoming the first African flag carrier in successfully doing so. As of
June 2011 the carrier's destination network comprises 54 cities in Asia, Africa and Europe.
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KULULA |
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TO BE ADDED |
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Airline of the Year
