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The most prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey, to decide the award winners. The World Airline Awards are the global benchmark of airline excellence.


2012 WINNERS
Best Airline Winners
Airline of the Year Most Improved Airline Leisure Airline Inflight Entertainment Cabin Staff Airline Alliance Airport Services Transatlantic Airline Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Economy Class
Best Seats
First Class Business Class Premium Economy Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals Airline Signature Dish
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America - Intl North America - Dom C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Staff Service winners
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India North America South America


PAST WINNERS

2011 Airline Awards
2010 Airline Awards
2009 Airline Awards
2011 Airport Awards


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TAM Airlines is named the Best Airline in South America for 2011




TAM Airlines was named the Best Airline South America at the 2011 World Airline Awards, in a ceremony held in the French Air and Space Museum at the Paris Air Show.

The runners-up in this Best Airline South America category are LAN Airlines taking 2nd place in this category, ahead of Avianca.

Best Airline South America

1

TAM Airlines

2

LAN Airlines

3

Avianca

Voted by over 18.8 million airline passengers from 100 different nationalities, the World Airline Awards are the most prestigious quality recognition of front-line product and service standards for the world airline industry. With 200 airlines featured, the awards measure customer satisfaction levels across 38 different items of airline front-line product and service.


 

TAM AIRLINES, Mr Líbano Barroso, CEO of TAM

"We are becoming increasingly consolidated among the major airlines in the worldwide aviation market. Receiving this recognition at Paris Air Show as the best airline in South America and also by our staff service excellence makes us feel especially proud, mainly because the winners of the World Airline Awards are chosen by the passengers", celebrates Líbano Barroso, CEO of TAM, who received the homage at Le Bourget.

Mr Edward Plaisted - CEO, SKYTRAX

“TAM has performed consistently in the Best Airline South America category in previous years and we congratulate them for their top place finish in 2011. Having moved up the global rankings this year, we now see TAM ranked amongst the top-25 airlines in the world. The win in the Staff Service Excellence South America category adds further weight behind the fact that TAM is now providing a passengers with an excellent experience on the ground and in the air.”




The trusted Airline Awards
 

Top 3 Airline results

TAM AIRLINES

TAM Airlines is Brazil's and Latin America's largest airline. It is based in the city of São Paulo, and operates scheduled services to destinations within Brazil, as well as international flights to Europe and other parts of North and South America. On August 13, 2010, TAM signed a non-binding agreement with Chilean airline LAN Airlines to merge and create LATAM Airlines Group. The network of TAM Group covers Brazil, Europe, North and South America. TAM Airlines maintains code-share agreements for international destinations with Star Alliance partners, LAN Airlines, and PLUNA, and for domestic destinations with NHT Linhas Aéreas and TRIP Linhas Aéreas.

 

LAN AIRLINES

LAN Airlines is based in Santiago, Chile. LAN is currently amongst the largest airlines in Latin America, serving Latin America, United States, Canada, the Caribbean, Oceania, and Europe. It is a member of the Oneworld airline alliance. LAN Airlines is the 49th oldest air carrier in the world from its foundation date, however, it is the 10th oldest airline in operation today. Its main hub is Comodoro Arturo Merino Benítez International Airport, Santiago, with hubs/focus cities at Ministro Pistarini International Airport in Buenos Aires, José Joaquín de Olmedo International Airport in Guayaquil, Jorge Chávez International Airport in Lima, Barajas International Airport in Madrid and at Miami International Airport.

AVIANCA

Avianca has been the flag carrier airline of Colombia since 5 December 1919 when it was registered initially under the name SCADTA. It is headquartered in Bogotá, D.C. with its hub at the El Dorado International Airport. Avianca is the largest airline in Colombia. Avianca has merged with TACA but both airlines will maintain their own identity and operate separately for the moment. In 2009 Avianca turned 90 (years) making it one of the world's oldest airlines still in operation. It is actually the oldest continuously operating airline in the Western Hemisphere.






Qatar Airways named as the Worlds Best Airline

British Airways has Best Business Class lounge

Cathay Pacific has Best First Class seats

Turkish Airlines named the Best Airline in Europe

Etihad Airways first class catering is voted the best

Emirates wins Best Inflight Entertainment award

Jetstar Airways Best Low-cost Australia / Pacific

Kingfisher Airlines Best Airline India/Central Asia

American Eagle N America's Best Regional airline

Star Alliance named world's Best Airline Alliance

Oman Air has the world's Best Business Class seats

TAM Linhas Aéreas Best Airline South America

Virgin America is Best Low-Cost Airline N America

ANA All Nippon Airways wins Best Airport Services

easyJet is named Europe's Best Low-Cost Airline

TACA Service Excellence for C America / Caribbean

China Southern Airlines Most Improved Airline

Aeroflot recognised as Best Airline Eastern Europe

Air New Zealand has Best Premium Economy






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