Home page

The most prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey, to decide the award winners. The World Airline Awards™ are the global benchmark of airline excellence.



2011 WINNERS
Best Airline Winners
Airline of the Year Most Improved Airline Leisure Airline Inflight Entertainment Cabin Staff Airline Alliance Airport Services Transatlantic Airline Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Economy Class
Best Seats
First Class Business Class Premium Economy Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America - Intl North America - Dom C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Staff Service winners
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India North America South America


PAST WINNERS

2010 Airline Awards
2009 Airline Awards
2011 Airport Awards


Follow SKYTRAX on Facebook






easyJet is announced as the Best Low-Cost Airline in Europe for 2011




easyJet was named the Best Low-Cost Airline Europe for customer Product and Service Quality at the 2011 World Airline Awards, in a ceremony held in the French Air and Space Museum at the Paris Air Show.

The runners-up in this Best Low-Cost Airline Europe category are Air Berlin taking 2nd place in the category, ahead of Norwegian in 3rd position.

Best Low-Cost Airline : Europe

1

easyJet

2

Air Berlin

3

Norwegian

Voted by over 18.8 million airline passengers from 100 different nationalities, the World Airline Awards™ are the most prestigious quality recognition of front-line product and service standards for the world airline industry. With 200 airlines featured, the awards measure customer satisfaction levels across 38 different items of airline front-line product and service.


 

EASYJET - Mike Campbell, Group Director Europe

"Being awarded Best Low-Cost Airline in Europe is a true recognition of our strong offer and the hard work by all of our staff every day to deliver the best service out there. We are extremely proud to have been chosen by our passengers for this award since our ambition is to become Europe's preferred airline. This motivates us to continue making European air travel easy and affordable combined with great customer care for millions of passengers."

Mr Edward Plaisted - CEO, SKYTRAX

"This is a fantastic achievement for EasyJet in winning the Best Low Cost Airline Europe award. Europe is generally considered the most competitive region for low cost carriers and this award is a testament to that fact that EasyJet is satisfying its most important critic - its passengers."




The trusted Airline Awards
 

Top 3 Airline results

EASYJET

EasyJet is a British airline headquartered at Luton Airport. It operates domestic and international scheduled services on 500 routes between 118 European, North African, and West Asian airports. The United Kingdom is its biggest market, EasyJet's five largest bases are London-Gatwick, Milan-Malpensa, London-Luton, London-Stansted and Bristol. EasyJet has 19 European 'bases'. EasyJet is the second-largest low-cost carrier in Europe, behind Ryanair.

 

AIR BERLIN

TO BE ADDED

NORWEGIAN

Norwegian, is the second-largest airline in Scandinavia. Norwegian operates a total fleet of 60 aircraft; 17 Boeing 737-300s and 43 Boeing 737-800s. The airline has bases at Oslo Airport, Copenhagen, Stockholm-Arlanda, Helsinki-Vantaa, Bergen, Trondheim and Stavanger. It offers a high-frequency domestic flight schedule within Scandinavia and to typical business destinations such as London, combined with a low-frequency service to international destinations from its focus cities.






Qatar Airways named as the Worlds Best Airline

British Airways has Best Business Class lounge

Cathay Pacific has Best First Class seats

Turkish Airlines named the Best Airline in Europe

Etihad Airways first class catering is voted the best

Emirates wins Best Inflight Entertainment award

Jetstar Airways Best Low-cost Australia / Pacific

Kingfisher Airlines Best Airline India/Central Asia

American Eagle N America's Best Regional airline

Star Alliance named world's Best Airline Alliance

Oman Air has the world's Best Business Class seats

TAM Linhas Aéreas Best Airline South America

Virgin America is Best Low-Cost Airline N America

ANA All Nippon Airways wins Best Airport Services

easyJet is named Europe's Best Low-Cost Airline

TACA Service Excellence for C America / Caribbean

China Southern Airlines Most Improved Airline

Aeroflot recognised as Best Airline Eastern Europe

Air New Zealand has Best Premium Economy





|  Home Page  |  Passengers Choice Awards  |  Press room  |  Contact Us  |  Survey Methodology  |  Airline Reviews  |  Site Map  |

© 1989-2012  Copyright Skytrax All rights reserved   -   The World Airline Awards™