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2011 WINNERS |
| Best Airline Winners |
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| Best by Cabin |
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| Best Seats |
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| Best Lounges |
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| Best Catering |
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| Best by Region |
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| Staff Service winners |
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| Best Regional Airlines |
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| Best Low-Cost Airlines |
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British Airways wins top award for the Best Business Class Airline Lounge |
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British Airways Galleries Lounges at Terminal 5, London Heathrow Airport has been named winner of the World's Best Business Class Airline Lounge for
customer Product and Service Quality at the 2011 World Airline Awards, in a ceremony held in the French Air and Space Museum at the Paris Air Show.
The runners-up in this Best Business Class Airline Lounge category are former winning airline, Virgin Atlantic Airways taking 2nd place for their Business Class lounge at
London Heathrow Airport, ahead of Cathay Pacific Airways lounges at Hong Kong Int'l Airport, ranked in 3rd position.
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World's Best Business Class Airline Lounge |
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1 |
British Airways |
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2 |
Virgin Atlantic Airways |
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3 |
Cathay Pacific Airways |
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Voted by over 18.8 million airline passengers from 100 different nationalities, the World
Airline Awards™ are the most prestigious quality recognition of front-line product and service standards
for the world airline industry. With 200 airlines featured, the awards measure customer satisfaction levels
across 38 different items of airline front-line product and service. |
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Mr Edward Plaisted - CEO, Skytrax |
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“Our congratulations go to British Airways for their achievement in winning the World’s Best
Business Class Lounge this year. Having been dominated by BA rival Virgin for the last 2-years,
passengers clearly feel that BA are exceeding the standards of their competitors for this aspect
of ground handling service.”
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BRITISH AIRWAYS |
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British Airways is the flag carrier airline of the United Kingdom with its main hub at London
Heathrow Airport, a second hub at Gatwick Airport and a third hub, served through its fully
owned subsidiary, BA CityFlyer, at London City Airport. British Airways is the largest airline
in the UK based on fleet size, international flights and international destinations. British
Airways serves nearly 150 destinations, including six domestic. It is one of only ten carriers
to fly to all six permanently inhabited continents. |
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VIRGIN ATLANTIC AIRWAYS |
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Thai Airways operates out of Suvarnabhumi Airport, and flies to 72 destinations in 35
countries, using a fleet of 85 aircraft. Thai Airways is one of the few airlines with a uniform
change policy. International female flight attendants are required to change from their
corporate purple suits (for use outside the cabin) into their traditional Thai dress prior to
the general boarding of passengers.
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CATHAY PACIFIC AIRWAYS |
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Cathay Pacific Airways is the flag carrier of Hong Kong, with its head office and main hub
located at Hong Kong International Airport. The airline's operations include scheduled
passenger and cargo services to 114 destinations in 36 countries worldwide, including
codeshares and joint ventures.
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Airline of the Year
