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The most prestigious accolades for the world airline industry. Travellers from over 160 countries take part each year in the world’s largest airline passenger satisfaction survey, to decide the award winners. The World Airline Awards are the global benchmark of airline excellence.


2012 WINNERS
Best Airline Winners
Airline of the Year Most Improved Airline Leisure Airline Inflight Entertainment Cabin Staff Airline Alliance Airport Services Transatlantic Airline Transpacific Airline
Best by Cabin
First Class Business Class Premium Economy Economy Class
Best Seats
First Class Business Class Premium Economy Economy Class
Best Lounges
Lounge : First Class Lounge : Business Class
Best Catering
First Class Meals Business Class Meals Premium Economy Meals Economy Class Meals Airline Signature Dish
Best by Region
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America - Intl North America - Dom C America / Caribbean South America Europe - Southern Europe - Northern Europe - Western Europe - Eastern
Staff Service winners
Africa Asia Australia / Pacific China Central Asia / India Europe Middle East North America C America / Caribbean South America
Best Regional Airlines
Worldwide Asia China Europe North America South America
Best Low-Cost Airlines
Worldwide Asia Australia / Pacific Europe Central Asia / India North America South America


PAST WINNERS

2011 Airline Awards
2010 Airline Awards
2009 Airline Awards
2011 Airport Awards


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Austrian Airlines wins the Best Business Class Onboard Catering award for 2011




Austrian Airlines was named winner of the Award for the World's Best Business Class Airline Catering for Product Quality at the 2011 World Airline Awards, in a ceremony held in the French Air and Space Museum at the Paris Air Show.

The runners-up in this Best Business Class Airline category are Turkish Airlines taking 2nd place in the category, ahead of Qatar Airways in 3rd position.

Best Business Class Airline Catering

1

Austrian Airlines

2

Turkish Airlines

3

Qatar Airways

Voted by over 18.8 million airline passengers from 100 different nationalities, the World Airline Awards are the most prestigious quality recognition of front-line product and service standards for the world airline industry. With 200 airlines featured, the awards measure customer satisfaction levels across 38 different items of airline front-line product and service.


 

Mr Edward Plaisted - CEO, Skytrax

“We offer our congratulations to Austrian Airlines for their double award this year. Staff Service Excellence Europe indicates that Austrian Airlines are exceeding their passenger’s expectations across all frontline service positions. Best Business Class Catering is now a very competitive category in the Premium section of the awards. As many airlines no longer offer First Class, there has been significant development of Business Class catering concepts and Austrian are meeting a very good product and service standard in this cabin.”





The trusted Airline Awards
 

Top 3 Airline results

AUSTRIAN AIRLINES

Austrian Airlines is the flag carrier airline of Austria, headquartered in the grounds of Vienna International Airport. Together with regional subsidiary Tyrolean Airways and charter arm Lauda Air, it operates scheduled services to over 130 destinations. Austrian Airlines functions as a hub between East and West, centred on Vienna and focussing on Central and Eastern Europe and the Middle East.

 

TURKISH AIRLINES

Turkish Airlines began 78 years ago with 5 airplanes and today has 169 (passenger and cargo) airplanes. It operates scheduled services to 139 international and 42 domestic cities (38 domestic airports), serving a total of 181 airports, in Europe, Asia, Africa, and the Americas. The airline's main base is at Atatürk International Airport. Starting from April 1st, 2008, THY became one of the members of the world's largest airline alliance, namely, Star Alliance and committed to be Turkey's rising star.

QATAR AIRWAYS

Qatar Airways is the flag carrier of Qatar linking over 100 International destinations from its base in Doha. Using a fleet of 96 aircraft, the airline operates one of the youngest fleets in the world with an average age of less than 4.1 years, and it is one of the few airlines to fly to all six permanently inhabited continents. Qatar Airways is currently undergoing a major expansion and is one of the fastest growing airlines in the world.






Qatar Airways named as the Worlds Best Airline

British Airways has Best Business Class lounge

Cathay Pacific has Best First Class seats

Turkish Airlines named the Best Airline in Europe

Etihad Airways first class catering is voted the best

Emirates wins Best Inflight Entertainment award

Jetstar Airways Best Low-cost Australia / Pacific

Kingfisher Airlines Best Airline India/Central Asia

American Eagle N America's Best Regional airline

Star Alliance named world's Best Airline Alliance

Oman Air has the world's Best Business Class seats

TAM Linhas Aéreas Best Airline South America

Virgin America is Best Low-Cost Airline N America

ANA All Nippon Airways wins Best Airport Services

easyJet is named Europe's Best Low-Cost Airline

TACA Service Excellence for C America / Caribbean

China Southern Airlines Most Improved Airline

Aeroflot recognised as Best Airline Eastern Europe

Air New Zealand has Best Premium Economy





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