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2012 WINNERS |
| Best Airline Winners |
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| Best by Cabin |
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| Best Seats |
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| Best Lounges |
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| Best Catering |
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| Best by Region |
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| Staff Service winners |
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| Best Regional Airlines |
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| Best Low-Cost Airlines |
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ANA All Nippon Airways wins Best Airport Services title at the 2011 World Airline Awards |
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ANA All Nippon Airways was named winner of the Best Airline Ground Services award category at the 2011 World Airline Awards,
in a ceremony held in the French Air and Space Museum at the Paris Air Show.
The runners-up in this Best Airline Ground Services category are Thai Airways taking 2nd place, ahead of
Asiana Airlines in 3rd position.
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World's Best Airline Ground Services |
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1 |
ANA All Nippon Airways |
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2 |
Thai Airways |
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3 |
Asiana Airlines |
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Voted by over 18.8 million airline passengers from 100 different nationalities, the World
Airline Awards are the most prestigious quality recognition of front-line product and service standards
for the world airline industry. With 200 airlines featured, the awards measure customer satisfaction levels
across 38 different items of airline front-line product and service. |
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Mr Edward Plaisted - CEO, Skytrax |
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“This has been an excellent year at the World Airline Awards for ANA, the Staff Service
Excellence Asia award is the most competitive in terms of the quality of airlines that are
vying for the top spot. To also win the award for the World’s Best Airport Service is
truly remarkable and a real testament to overall customer service experience passengers receive
whether this be on the ground or in the air.” |
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ANA ALL NIPPON AIRWAYS |
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All Nippon Airways is one of the largest airlines in Japan. Its main domestic hubs are at Tokyo
International Airport, Osaka International Airport, Chubu Centrair International Airport (near
Nagoya), and New Chitose Airport (near Sapporo). It operates services to 49 destinations in
Japan and 35 international routes In addition to its mainline operations, ANA controls several
subsidiary passenger carriers, including its regional airline, Air Nippon, charter carrier, Air
Japan, and Air Next, a low-cost carrier based at Fukuoka Airport. |
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THAI AIRWAYS |
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Formed in 1988, the airline operates out of Suvarnabhumi Airport. Thai flies to 72 destinations
in 35 countries, using a fleet of 85 aircraft. Thai Airways is one of the few airlines with a
uniform change policy. International female flight attendants are required to change from their
corporate purple suits (for use outside the cabin) into their traditional Thai dress prior to
the general boarding of passengers.
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ASIANA AIRLINES |
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Asiana Airlines is one of South Korea's two major airlines. The airline has its domestic hub at
Gimpo International Airport and its international hub at Incheon International Airport. Asiana
is a member of the Star Alliance and offers 516 daily departures throughout Asia, Europe, North
America, and Oceania, operating 14 domestic and 85 international passenger routes.
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Airline of the Year
