Korean Air is named as the winner of the World's Best Economy Class in the 2007 World Airline Awards, with Malaysia Airlines (2nd) and Singapore Airlines in 3rd place

		Korean Air secure major global Award, as World's Best Economy Class service
	"Global survey ..... multi-national interviews ..... Global awards"

Korean Air has been named as winner of the world's Best Economy Class 2007, the first major title this airline has picked up in the World Airline Awards in recent years.

"We regard this as a major achievement for any airline, and congratulate Korean Air on securing this very clear vote of customer confidence and satisfaction for their Economy class product and service standards" said Edward Plaisted (CEO of the survey organisation, Skytrax).

"Whilst economy class air travel often receives criticism from passengers and some media sources, we have in the past 1-2 years seen a renewed interest amongst many airlines that the comfort, welfare and enjoyment of their Economy class customers is important. We have to remember financial woes the industry has faced in the last decade - and customers still want the best product or service at the lowest fare" added Plaisted.

"It is therefore pleasing to see that the quality of Economy class and which many airlines are offering their long haul customers is improving, and clearly our top 5 (Korean Air, Malaysia Airlines, Singapore Airlines, Qatar Airways and Asiana Airlines) are achieving some of the best standards in this category."

Result publication allowed with prior consent of Skytrax



 

Survey respondents nominated airlines for Best Economy Class based on Quality attributes, including items below:

  Check-in facilities & services
  Airport Services - Boarding/Transfers
  Onboard : Cabin seats
  Onboard : Comfort & Amenities
  Onboard : Inflight Entertainment
  Onboard : Cabin seats
  Onboard : Catering standards & Options
  Onboard : Staff Service Efficiency
  Onboard : Staff Service Characteristics
  Onboard : Staff Service Consistency
  Arrivals : Service assistance

Any further enquiries should be directed to:

Mr Peter Miller
Marketing Director
SKYTRAX RESEARCH
E-mail: miller@airlinequality.com