Menu

The World's Best Airlines in 2012

    Results may only be reproduced by prior agreement of Skytrax
The Best Airlines in 2012
1 Qatar Airways
2 Asiana Airlines
3 Singapore Airlines
4 Cathay Pacific Airways
5 ANA All Nippon Airways
6 Etihad Airways
7 Turkish Airlines
8 Emirates
9 Thai Airways
10 Malaysia Airlines
Best Low-Cost Airlines in 2012
1 AirAsia
2 Virgin America
3 Jetstar Airways
4 AirAsiaX
5 easyJet
6 WestJet
7 Jetstar Asia
8 Southwest Airlines
9 Azul Airlines
10 Indigo Airlines
Best Airline Cabin Staff in 2012
1 Malaysia Airlines
2 Asiana Airlines
3 EVA Air
4 Singapore Airlines
5 ANA All Nippon Airways
6 Thai Airways
7 Qatar Airways
8 Garuda Indonesia
9 Cathay Pacific
10 Hainan Airlines
Best Regional Airlines in 2012
1 Garuda Indonesia
2 Dragonair
3 Aegean Airlines
4 Bangkok Airways
5 SilkAir
6 Alaska Airlines
7 jetBlue Airways
8 American Eagle
9 Copa Airlines
10 Air Nostrum
Best Leisure Airlines in 2012
1 Air Transat
2 Thomson Airways
3 Monarch Airlines
4 Thomas Cook Airlines
Most Improved Airlines in 2012
1 China Eastern Airlines
2 Transaero Airlines
3 Virgin Australia
4 South African Airways
5 Air Transat
Best Airline Inflight Entertainment 2012
1 Emirates
2 Cathay Pacific Airways
3 Singapore Airlines
4 Qatar Airways
5 Virgin Atlantic Airways
6 Etihad Airways
7 Turkish Airlines
8 Virgin Australia
9 Qantas Airways
10 Air New Zealand
Best Airport Services 2012
1 Thai Airways Int'l
2 ANA All Nippon Airways
3 Asiana Airlines
Best Transatlantic Airlines 2012
1 British Airways
2 Lufthansa
3 Swiss Int'l Air Lines
4 Turkish Airlines
5 KLM
Best Transpacific Airlines 2012
1 ANA All Nippon Airways
2 Cathay Pacific Airways
3 Asiana Airlines
4 Korean Air
5 Air New Zealand
Best Airline Alliance 2012
1 Star Alliance
2 oneworld Alliance
3 SkyTeam Alliance
Best First Class Airline Lounge
1 Qantas Airways
2 Qatar Airways
3 Lufthansa
4 Thai Airways
5 Etihad Airways
6 British Airways
7 Singapore Airlines
8 Cathay Pacific Airways
9 Emirates
10 ANA All Nippon Airways
Best Business Class Airline Lounge
1 Virgin Atlantic
2 British Airways
3 Qatar Airways
4 Cathay Pacific
5 Turkish Airlines
6 Singapore Airlines
7 Qantas
8 Oman Air
9 Etihad Airways
10 Air New Zealand
Best First Class Airline 2012
1 Etihad Airways
2 Singapore Airlines
3 ANA All Nippon Airways
4 Cathay Pacific Airways
5 Emirates
6 Qatar Airways
7 Qantas Airways
8 Lufthansa
9 British Airways
10 Malaysia Airlines
Best Business Class Airline 2012
1 Cathay Pacific Airways
2 Qatar Airways
3 Oman Air
4 Singapore Airlines
5 Etihad Airways
6 Swiss Int'l Air Lines
7 South African Airways
8 Virgin Australia
9 Hainan Airlines
10 Qantas Airways
Best Premium Economy Class Airline 2012
1 Qantas Airways
2 Turkish Airlines
3 Air New Zealand
4 ANA All Nippon Airways
5 British Airways
6 EVA Air
7 Virgin Australia
8 Virgin Atlantic
9 Japan Airlines
10 Air France
Best Economy Class Airline 2012
1 Singapore Airlines
2 Qatar Airways
3 Asiana Airlines
4 Garuda Indonesia
5 ANA All Nippon Airways
6 Malaysia Airlines
7 Turkish Airlines
8 Thai Airways
9 Cathay Pacific
10 Virgin Australia
Best First Class Airline Catering
1 Etihad Airways
2 Oman Air
3 ANA All Nippon Airways
4 Singapore Airlines
5 Qatar Airways
6 Qantas Airways
7 Lufthansa
8 Emirates
9 Thai Airways
10 Malaysia Airlines
Best Business Class Airline Catering
1 Swiss Int'l Air Lines
2 Austrian Airlines
3 Qatar Airways
4 Turkish Airlines
5 Oman Air
6 Qantas Airways
7 Lufthansa
8 Emirates
9 Thai Airways
10 Malaysia Airlines
Best Premium Economy Airline Catering
1 Qantas Airways
2 Air New Zealand
3 Virgin Australia
4 Turkish Airlines
5 British Airways
6 Virgin Atlantic
7 Air France
8 ANA All Nippon Airways
9 EVA Air
10 Japan Airlines
Best Economy Class Airline Catering
1 Singapore Airlines
2 Turkish Airlines
3 Qatar Airways
4 Asiana Airlines
5 Thai Airways
6 Oman Air
7 Garuda Indonesia
8 Air China
9 Cathay Pacific Airways
10 Virgin Australia
Best First Class Airline Seats
1 Etihad Airways
2 Singapore Airlines
3 Cathay Pacific
4 Emirates
5 Lufthansa
6 ANA All Nippon Airways
7 Korean Air
8 Oman Air
9 Air China
10 British Airways
Best Business Class Airline Seats
1 Oman Air
2 Cathay Pacific
3 Qatar Airways
4 Singapore Airlines
5 ANA All Nippon Airways
6 Asiana Airlines
7 Korean Air
8 Virgin Atlantic
9 Air China
10 China Southern Airlines
Best Premium Economy Airline Seats
1 Turkish Airlines
2 Air New Zealand
3 Qantas Airways
4 Virgin Australia
5 Virgin Atlantic
6 ANA All Nippon Airways
7 British Airways
8 EVA Air
9 Japan Airlines
10 Air France
Best Economy Class Airline Seats
1 Asiana Airlines
2 Qatar Airways
3 Singapore Airlines
4 Garuda Indonesia
5 Korean Air
6 Thai Airways
7 Air China
8 Malaysia Airlines
9 South African Airways
10 ANA All Nippon Airways
Best Airline Staff : Africa
1 South African Airways
2 Kulula
3 Kenya Airways
Best Airline Staff : Asia
1 EVA Air
2 Malaysia Airlines
3 Asiana Airlines
Best Airline Staff : Australia/Pacific
1 Virgin Australia
2 Qantas Airways
3 Air New Zealand
Best Airline Staff : China
1 Hainan Airlines
2 Tianjin Airlines
3 China Southern Airlines
Best Airline Staff : Central Asia/India
1 IndiGo Airlines
2 Kingfisher Airlines
3 Air Astana
Best Airline Staff : Europe
1 KLM
2 Lufthansa
3 Swiss Int'l Air Lines
Best Airline Staff : Middle East
1 Qatar Airways
2 Oman Air
3 Etihad Airways
Best Airline Staff : C America/Caribbean
1 TACA Airlines
2 Copa Airlines
3 Air Jamaica
Best Airline Staff : North America
1 Virgin America
2 Air Canada
3 jetBlue Airways
Best Airline Staff : South America
1 TAM Airlines
2 LAN Airlines
3 Avianca
Best Airlines in Africa
1 South African Airways
2 Kulula
3 Air Mauritius
4 Kenya Airways
5 Egyptair
6 Mango
7 Ethiopian Airlines
8 1time
9 Air Austral
10 Air Seychelles
Best Airlines in Asia
1 Asiana Airlines
2 Singapore Airlines
3 Cathay Pacific Airways
4 ANA All Nippon Airways
5 Thai Airways
6 Malaysia Airlines
7 Garuda Indonesia
8 EVA Air
9 Korean Air
10 Hainan Airlines
Best Airlines in Australia/Pacific
1 Virgin Australia
2 Qantas Airways
3 Air New Zealand
4 Jetstar Airways
5 Air Pacific
6 Air Tahiti Nui
7 AirCalin
8 Tiger Airways
Best Airlines in China
1 Hainan Airlines
2 China Southern Airlines
3 Air China
4 China Eastern Airlines
5 Shenzhen Airlines
6 Tianjin Airlines
7 Sichuan Airlines
8 Juneyao Airlines
9 Spring Airlines
10 MIAT Mongolian Airlines
Best Airlines in C Asia/India
1 Air Astana
2 Indigo Airlines
3 Jet Airways
4 SriLankan Airlines
5 Kingfisher Airlines
6 Spicejet
7 Jetlite
8 Uzbekistan Airways
9 Pakistan International
10 Air India
Best Airlines in Europe
1 Turkish Airlines
2 Lufthansa
3 Swiss Int'l Air Lines
4 Aegean Airlines
5 British Airways
6 Finnair
7 KLM
8 Austrian Airlines
9 easyJet
10 Air France
Best Airlines in Middle East
1 Qatar Airways
2 Etihad Airways
3 Emirates
4 Oman Air
5 Gulf Air
6 Saudi Arabian Airlines
7 Royal Jordanian Airlines
8 Air Arabia
9 Middle East Airlines
10 Bahrain Air
Best Airlines in North America
1 Air Canada
2 Delta Air Lines
3 United Airlines
4 Hawaiian Airlines
5 American Airlines
6 Aeromexico
7 US Airways
Best Airlines in South America
1 TAM Airlines
2 LAN Airlines
3 Azul Airlines
4 Avianca
5 TRIP Airlines
6 Aerolineas Argentinas
7 Gol
8 Pluna
9 WebJet
10 Easyfly
Best Airlines in Southern Europe
1 Turkish Airlines
2 Aegean Airlines
3 Air Nostrum
4 Alitalia
5 Cyprus Airways
6 Air Malta
7 Iberia
8 Vueling Airlines
9 Olympic Air
10 Meridiana
Best Airlines in Northern Europe
1 Finnair
2 SAS Scandinavian
3 Norwegian
4 Icelandair
5 Estonian Air
6 Iceland Express
7 Sverigeflyg
Best Airlines in Western Europe
1 Lufthansa
2 Swiss Int'l Air Lines
3 British Airways
4 KLM
5 Austrian Airlines
6 easyJet
7 Air France
8 Virgin Atlantic
9 bmi British Midland
10 Brussels Airlines
Best Airlines in Eastern Europe
1 Transaero Airlines
2 Aeroflot Russian Airlines
3 CSA Czech Airlines
4 Croatia Airlines
5 LOT Polish Airlines
6 Wizzair
7 Adria Airways
8 S7 Airlines
9 Tarom Romanian Airlines
10 BlueAir
Best Low-Cost Airlines in Asia
1 AirAsia
2 AirAsiaX
3 Jetstar Asia
4 Indigo Airlines
5 Spicejet
6 Tiger Airways
7 Nok Air
8 Air Busan
9 Skymark Airlines
10 Skynet Asia Airways
Best Low-Cost Airlines in Australia/Pacific
1 Jetstar Airways
2 AirAsiaX
3 Tiger Airways Australia
Best Low-Cost Airlines in Europe
1 easyJet
2 Norwegian
3 NIKI
4 Germanwings
5 Wizzair
6 Iceland Express
7 BlueAir
8 Onur Air
9 Pegasus Airlines
10 flyBe
Best Low-Cost Airlines in C Asia/India
1 Indigo Airlines
2 Spicejet
3 Jetlite
4 Air India Express
Best Low-Cost Airlines in North America
1 Virgin America
2 WestJet
3 Southwest Airlines
4 Frontier Airlines
5 Volaris
6 Spirit Airlines
7 Sun Country Airlines
8 Allegiant Air
9 Interjet
10 VivaAerobus
Best Low-Cost Airlines in South America
1 Azul Airlines
2 Gol
3 Webjet
4 Easyfly
5 Aires
Best Regional Airlines in Asia
1 Garuda Indonesia
2 Dragonair
3 Bangkok Airways
4 SilkAir
5 Hong Kong Express
6 Shenzhen Airlines
7 Tianjin Airlines
8 Sichuan Airlines
9 Juneyao Airlines
10 Xiamen Airlines
Best Regional Airlines in China
1 Shenzhen Airlines
2 Tianjin Airlines
3 Sichuan Airlines
4 Juneyao Airlines
5 Xiamen Airlines
6 Shandong Airlines
Best Regional Airlines in Europe
1 Aegean Airlines
2 Air Nostrum
3 Baboo Airlines
4 Aer Arann
5 Cyprus Airways
6 Air Malta
7 Luxair
8 CSA Czech Airlines
9 Vueling Airlines
10 Olympic Air
Best Regional Airlines in North America
1 Alaska Airlines
2 jetBlue Airways
3 American Eagle
4 Porter Airlines
5 Go!
Best Regional Airlines in South America
1 TRIP Linhas Aereas
2 Pluna
3 Sky Airline
About the World Airline Awards

The World Airline Awards are most coveted Quality accolades for the airline industry, often referred to as "the Oscars of the aviation industry", and are a global benchmark of airline excellence. Travellers across the globe take part each year in the world’s largest airline passenger satisfaction survey to decide the winners. Skytrax Survey and Awards Methodology is fully transparent, and the processes remain 100% independent with no payment by any airline or other outside organisation for any aspect of the customer survey or Awards presentation event.

DISCLAIMER NOTICE: Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Skytrax cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.

© 2017 Copyright Skytrax. All rights reserved.