 View the full List of 2010 World Airline Awards results
The ultimate recognition of Customer Service Excellence, the airline
Staff Service Excellence Awards are a true symbol of those airline staff that
go "above and beyond" in terms of caring for their passengers - both onboard
flights and at the airline's "home-base" airport.
The Staff Service Excellence Awards were first introduced in 2009, and provide a very visible way in which customers
can recognise and in many respects thank the staff of an airline, where they have received excellent standards of service.
These Awards are based upon a very extensive selection of customer nominations, with the final judging between finalists undertaken by
a panel of Skytrax most frequent and experienced airline audit specialists.
SKYTRAX 2010 WORLD AIRLINE AWARDS - the Passengers Choice Awards
Over 40 airlines from around the world assembled at the World Airline Awards in Hamburg to receive their accolades. The award winners are selected by the airline industry's most important audience
- it's customers.
More than 17.9 million air travellers from over 100 different nationalities took
part in the 10 month survey, July 2009 to April 2010. The awards are respected
and recognised around the world for being the only truly global, independent
passenger survey of airline standards. The World Airline Awards were established
in 1999, and are known across the globe as the Passengers Choice awards. The 2009/2010 Survey included over 200 airlines, from largest international airlines to domestic carriers.
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Airline of the Year
The Awards are NOT subscriber based and every airline across the world is eligible