 View the full List of 2010 World Airline Awards results
Air Canada has been ranked 'Best Airline North America' in a worldwide survey of more than 17 million air as announced
in Hamburg, Germany at the Skytrax World Airline Awards. The survey was conducted by Skytrax between July 2009 and April 2010
using over 38 different aspects of passenger satisfaction to rank airline product and service standards. This annual survey is
regarded in the air transportation industry as a primary benchmarking tool for passenger satisfaction levels of airlines throughout the world.
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BEST AIRLINE NORTH AMERICA |
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1 |
AIR CANADA |
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2 |
CONTINENTAL AIRLINES |
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3 |
DELTA AIR LINES |
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© Skytrax All rights reserved |
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Commenting on the award received by Air Canada, Skytrax Chairman, Mr Edward Plaisted said: "this is a fantastic achievement for Air Canada, and
they are clearly meeting and exceeding their customer's expectations to have been named the Best Airline North America, amongst such a choice
of different airlines across this large continent. The awards represent a true recognition of the front-line product and service that
Air Canada is delivering to customers, and the award slogan of 'The Passenger's Choice' underlines the fact that Air Canada are clearly
succeeding in satisfying the hardest critics - their users."
"It is an honour to once again be acknowledged by air travelers around the world as the best airline in North America," said Calin Rovinescu,
President and CEO of Air Canada. "This most recent survey of 17 million airline passengers underscores our progress in providing our customers
with a world class travel experience and an industry leading product. I am incredibly proud of our employees whose dedication and professionalism
are recognized by this prestigious award. In effect passengers are recognizing the culture change underway at Air Canada and the excellent employee brand that has developed."
SKYTRAX 2010 WORLD AIRLINE AWARDS - the Passengers Choice Awards
Over 40 airlines from around the world assembled at the World Airline Awards in Hamburg to receive their accolades. The award winners are selected by the airline industry's most important audience
- it's customers.
More than 17.9 million air travellers from over 100 different nationalities took
part in the 10 month survey, July 2009 to April 2010. The awards are respected
and recognised around the world for being the only truly global, independent
passenger survey of airline standards. The World Airline Awards were established
in 1999, and are known across the globe as the Passengers Choice awards. The 2009/2010 Survey included over 200 airlines, from largest international airlines to domestic carriers.
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Airline of the Year
The Awards are NOT subscriber based and every airline across the world is eligible