Garuda Indonesia wins Most Improved Airline Award

Commenting on the World's Most Improved Airline Award won by Garuda Indonesia, Skytrax Chairman, Mr Edward Plaisted said "this was a very competitive category in the 2010 Awards, and our sincere congratulations go to Garuda Indonesia on their success. It is clear that a real process of transformation has become well progressed at Garuda Indonesia, and aside from new aircraft and new onboard products, it was improvements in onboard service that were most frequently commented upon by survey respondents. The award is true recognition of the product and service that Garuda Indonesia is delivering to it's customers, and as the Passenger's Choice awards this underlines the fact that Garuda Indonesia are succeeding in satisfying the hardest critics - their users."

The runners-up in this Award category also received acclaim from Skytrax, with Hainan Airlines another airline where survey respondents specifically highlighted the standards of onboard service. Oman Air in 3rd place was commended for the product transformation that customers felt worthy of nomination.

Pak Agus Priyanto - EVP of Garuda Indonesia, collects the Award for the World's Most Improved Airline

THE SKYTRAX 2010 WORLD AIRLINE AWARDS

Over 40 airlines from around the world assembled at the World Airline Awards in Hamburg to receive their accolades. The award winners are selected by the airline industry's most important audience - it's customers.

More than 17.9 million air travellers from over 100 different nationalities took part in the 10 month survey, July 2009 to April 2010. The awards are respected and recognised around the world for being the only truly global, independent passenger survey of airline standards. The World Airline Awards were established in 1999, and are known across the globe as the Passenger's Choice awards. The 2009/2010 Survey included over 200 airlines, from largest international airlines to domestic carriers.

The survey measures over 38 items of airline product and service standards. Assessing the customer experience across Airport and Onboard environments - check-in to boarding - onboard seat comfort, cabin cleanliness, food, beverages, IFE and staff service.

Airline Winner Testimonials A-Z of Award Winners

Any further enquiries should be directed to:

Mr Peter Miller - Marketing Director
SKYTRAX RESEARCH
E-mail: miller@airlinequality.com